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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Adhara Hacienda Cancun, Cancun

3-star3 stars
Great for families

Good to know

  • Children's pool
  • Free cribs/infant beds
  • Beach nearby
  • Dry cleaning/laundry service
Av. Carlos Nader, Lotes 1,2,3, Cancun, QROO, 77500, Mexico

Family-friendly hotel with outdoor pool, near Mercado 23
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Free cribs/infant beds
    • Beach nearby
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great serviceFeb. 23, 2020
  • Good location for me as I was travelling to Playa de Carmen. Friendly staff, clean rooms.…Jan. 28, 2020

Adhara Hacienda Cancun, Cancun

from $73 CAD
  • Standard Room
  • Room Executive Floor

What’s around Adhara Hacienda Cancun, Cancun

Landmarks

  • In Downtown Cancun
  • Market 28 - 23 min walk
  • Mercado 23 - 10 min walk
  • Benito Juarez Municipal Building - 11 min walk
  • Las Palapas Park - 13 min walk
  • Puerto Cancun Golf Course - 21 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 174 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-6 PM
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Playground on site
  • Golfing nearby
  • Free pool cabanas
  • Pool sun loungers
Working away
  • Business center
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1988
  • Elevator
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Turndown service
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

El Alhena - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

El Patio - This poolside bar serves light fare only.

Adhara Hacienda Cancun, Cancun’s small print

Also known as

  • Adhara Hacienda Cancun Hotel
  • Adhara Hacienda Hotel
  • Adhara Hacienda Cancun
  • Adhara Hacienda
  • Adhara Hacienda Cancun Hotel
  • Adhara Hacienda Cancun Cancun
  • Adhara Hacienda Cancun Hotel Cancun
  • Adhara Hacienda Hotel
  • Adhara Hacienda Cancun
  • Adhara Hacienda
  • Radisson Cancun
  • Cancun Radisson Hacienda
  • Cancun Radisson Hacienda
  • Radisson Cancun
  • Adhara Hacienda Cancun Hotel

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Optional extras

Rollaway beds are available for MXN 180 per night

Breakfast costs between MXN 220 and MXN 220 for adults, and MXN 220 and MXN 220 for children (approximately)

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Adhara Hacienda Cancun, Cancun

  • Does Adhara Hacienda Cancun offer free cancellation for a full refund?
    Yes, Adhara Hacienda Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Adhara Hacienda Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Adhara Hacienda Cancun?
    Yes, there's free self parking.
  • Is there a pool at Adhara Hacienda Cancun?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Adhara Hacienda Cancun?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Adhara Hacienda Cancun?
    You can check in from 3 PM - 6 PM. Check-out time is 1 PM. Contactless check-in and check-out are available.
  • Are there restaurants at or near Adhara Hacienda Cancun?
    Yes, El Alhena offers poolside dining. Nearby restaurants include Coapenitos (3-min walk), El Pescado Ciego (8-min walk), and El Tigre y El Toro (8-min walk).
  • Is airport shuttle service offered by Adhara Hacienda Cancun?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Adhara Hacienda Cancun?
    No, this hotel doesn't have a casino, but PlayCity Casino (13-min walk) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
  • What is there to do at Adhara Hacienda Cancun and nearby?
    Adhara Hacienda Cancun has an outdoor pool and a 24-hour health club, as well as a garden.

Recent reviews

Fabulous 8.6 From 83 reviews

Very Good 8.0
Great pool, very spacious room, very clean. Bathtub as well.
ca1 night family trip
Exceptional 10.0
great facility with local food close by. Bus depot within walking distance. Pool with swim up bar. Be sure to book free beach shuttle early. They start taking names at 6:00 a,m and as they share with another hotel, the 15 passenger bus fills up early.
ca2 night trip
Poor 2.0
Go elsewhere
Absolutely horrible. The room I paid for was not the room I got. The door had cracks in it like someone was trying to kick it in, there were not enough towels, the headboard had holes in it and we were not given the room with the balcony as promised in the writeup on hotels.com. very misleading. When I went to complain the hotel apparently had bo rooms available but 2 hours later one magically appeared. Again what a waste of time- broke onto our last night in Cancun. Every bellhop at the front entrance hovered around looking for a tip..almost like vultures wanting food. At breakfast- nothing was labelled and although a lot of food for the buffet it eas not welcoming at all. $300 a night..what a joke. Steer clear. Your money is best spent elsewhere
Nitasha, ca1 night family trip
Very Good 8.0
Close to ADO Bus Station
My spouse pointed out to me that we had been upgraded. That was very nice but did not improve the restaurant on the premises.
ca1 night romance trip
Good 6.0
Rooms are ok but th one restaurant is terrible.
ca1 night romance trip
Exceptional 10.0
2021 Family and friends Vacation.
The most friendly staff, the beautiful property and all the amenities will make me come back to this hotel every time i visit cancun. Is not by the beach..... but i don't sleep on the beach. Prefer a nice hotel and drive to the beach.
Oscar, us2 night trip with friends
Exceptional 10.0
Beautiful place to stay
Amazing place, located in Yucatan. The food was ok, and pricey, I ate there only because I didn’t wanted to drive to Mérida city. The gardens and the room were awesome. It’s a safe and gated place. The service overall was excellent.
us1 night trip with friends
Very Good 8.0
Everything was great! The only thing that need improvement was the dinner selections.
us2 night family trip
Exceptional 10.0
Excellent place. Price of breakfast high
Marion, us4 night trip
Good 6.0
Just ok....
The hotel in general was okay what disappointed me was the clarity regarding the breakfast buffet. When I checked in I was given a wristband and told 'this is for the breakfast buffet' so the next morning I went down and had breakfast to then be told I had to pay. After speaking with the front desk they clarified that my 'color' band didn't include breakfast. I stated the other hotel clerk (who was standing next to us) told me it was for the buffet.....she said nothing and I was tired of dealing with it, so I paid. It wasn't about the cost,it was that I was told it was and they didn't recognize their error in communication. My question is 'why put an uncomfortable wristband on a guest to signify they have to pay....just don't give them anything, no confusion.
Margaret, us1 night trip

Adhara Hacienda Cancun, Cancun