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1 room, 2 adults

The Pelham - Starhotels Collezione , London

5-star5 stars
15 Cromwell Place, South Kensington, London, England, SW7 2LA, United Kingdom

Luxury hotel with 2 bars/lounges, near Natural History Museum
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1,051 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Vibe
Awesome vibe
Food
Delicious food
Service
Fantastic service

The Pelham - Starhotels Collezione , London

from $276 CAD
  • Superior Double Room
  • Deluxe Double Room
  • Deluxe Triple Room
  • Executive Double Room
  • Junior Suite
  • King Suite
  • Mews Suite

What’s around The Pelham - Starhotels Collezione , London

Top spots nearby

Recommended by this property

  • Natural History Museum (2-minute walk)
  • Victoria and Albert Museum (3-minute walk)
  • Imperial College London (5-minute walk)
  • Harrods (10-minute walk)

Getting around

  • London (LGW-Gatwick) - 46 min drive
  • London (LCY-London City) - 25 min drive
  • London West Brompton Station - 22 min walk
  • London Kensington Olympia Station - 4 min drive
  • Kensington (Olympia) Station - 4 min drive
  • South Kensington Underground Station - 1 min walk
  • Gloucester Road Underground Station - 9 min walk
  • Knightsbridge Underground Station - 16 min walk

At a glance

Key facts

Hotel size

  • This hotel has 52 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out
This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. Additional policies and fees may apply when booking more than 5 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • No parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • English breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
Things to do
  • 24-hour fitness facilities
Working away
  • Business center
  • Meeting rooms
  • Conference space size (feet) - 570
  • Conference space size (meters) - 53
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Fireplace in lobby
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 36-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

  • The property is a member of Preferred Hotels & Resorts.

The Pelham - Starhotels Collezione , London’s small print

Also known as

  • Pelham Hotel London
  • The Pelham - Starhotels Collezione Hotel
  • The Pelham - Starhotels Collezione London
  • The Pelham - Starhotels Collezione Hotel London
  • Pelham Starhotels Collezione Hotel London
  • Pelham London
  • The Pelham Hotel London, England
  • Pelham Starhotels Collezione Hotel
  • Pelham Starhotels Collezione London
  • Pelham Starhotels Collezione
  • The Pelham – Starhotels Collezione London
  • The Pelham Hotel

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

English breakfast is offered for an extra charge of GBP 24 for adults and GBP 12 for children (approximately)

Babysitting/childcare is available for an extra charge

Wired Internet access is available in public areas for GBP 15.00 per 24-hour period (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.8 From 404 reviews

Poor 2.0
ROOM and STAFF as COLD as SIBERIA
The hotel is beautiful. Chris, the porter is wonderful. Housekeeping it’s perfect. The area that the hotel lacks is the front desk - they are always in the back room talking, eating, laughing - I had to constantly yell from the front desk to get their attention. No one was at the desk when I checked in. Once you do get there attention quite often there is a language barrier - staff appears to be Eastern European which is fine but they don’t know the language as well or the areas as a local. Most of them don’t seem to eager to help either. On this note, the heat was not working in my room. I complained three times. When I came in after midnight to go to sleep I was told it was fixed. The room was cold when I entered and I figured it need to warm up. I took a sleeping pill and woke up in a FREEZING COLD ROOM. The bathroom was beyond freezing and I was not able to bathe. I called the desk to complain. They told me it was working. I insisted on a handyman to come up and was told he would be in at 11:30am. I insisted the manager come up and he realized it was cold although he did feel slightly warm air coming out of the vent it was not heating the room. Lastly, there was a leak in the bathroom ceiling and the heated towel rack was also leaking ice cold water into the bathtub. This was a horrible and frustrating stay even though the hotel is picture perfect and beyond charming. England is not a place you want to be cold in during the winter months and for the price they charge you
ALICIA, ca1 night trip
Very Good 8.0
service and value
Great location and superb value
Richard, caBusiness trip
Exceptional 10.0
Thanks, fabulous hotel and excellent helpful staff. I will stay here again.
Andrea, ca1 night romance trip
Very Good 8.0
Everything is great except the free WiFi which is nonexistent most of the time.
victor, caOther trip
Very Good 8.0
The Pelham- Convenient and Accommodating
We have been to the Pelham several times. The staff is pleasant and efficient. The common areas...Library, Lobby, etc are intimate and comfortable. Our only negative this time around was the room we were assigned was as in the past accommodating and quiet but as it was located at the back of the building it had no city view and was a bit long on the tooth. The hoyel's location is very convienent to the South Kensington tube station which has the Piccadilly line from Heathrow along with the Circle and District lines...all three will get you to many of the City's sites and museums. We will return to the Pelham when in London but in the future make more of an effort to be given a city facing room.
Patrick, us2 night romance trip

The Pelham - Starhotels Collezione , London

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