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The Pelham London - Starhotels Collezione, London

Luxury hotel with 2 bars/lounges, near Natural History Museum

  • Free WiFi
From
$413 CAD

Property renovations and closures

  • This property is closed from October 7 2021 to October 31 2021 (dates subject to change).

Image gallery

  • The Mews Suite - Guest Room
  • The Mews Suite - Guest Room
  • Executive Room - Bathroom
  • Superior Double Room - Bathroom
  • The Mews Suite - Guest Room
The Mews Suite - Guest Room. Image 1 of 46
1 / 46The Mews Suite - Guest Room
15 Cromwell Place, South Kensington, London, SW7 2LA, England, United Kingdom
8.8.Fabulous.
  • Let’s start with the positives: it’s located centrally and near South Kensington station…

    Nov. 17, 2019

  • The hallways are awkward as they are intersected by staircases and you have to keep going…

    Aug. 27, 2019

See all 217 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Transportation options
Convenient
Safe
Dining options
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 52 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Breakfast available
  • 24-hour fitness center
  • Business center

What’s around

  • In London City Centre
  • Natural History Museum - 3 min walk
  • Victoria and Albert Museum - 4 min walk
  • Imperial College London - 8 min walk
  • Harrods - 12 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Superior Double Room
  • Deluxe Double Room
  • Deluxe Triple Room
  • Executive Room
  • Junior Suite
  • King Suite
  • The Mews Suite

What’s around

Landmarks

  • In London City Centre
  • Natural History Museum - 3 min walk
  • Victoria and Albert Museum - 4 min walk
  • Imperial College London - 8 min walk
  • Harrods - 12 min walk

Getting around

  • Heathrow Airport (LHR) - 22 min drive
  • London City Airport (LCY) - 27 min drive
  • Gatwick Airport (LGW) - 51 min drive
  • Luton Airport (LTN) - 45 min drive
  • West Brompton Station - 21 min walk
  • Kensington (Olympia) Station - 4 min drive
  • Kensington (Olympia) Underground Station - 4 min drive
  • South Kensington Underground Station - 1 min walk
  • Gloucester Road Underground Station - 9 min walk
  • Knightsbridge Underground Station - 16 min walk
map
See on map
15 Cromwell Place, South Kensington, London, SW7 2LA, England, United Kingdom

At a glance

Hotel size

  • This hotel has 52 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in rooms

Parking

  • No onsite parking
  • Street parking available

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service

Things to do

  • 24-hour fitness facilities

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 570
  • Conference space size (meters) - 53

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Fireplace in lobby

Languages Spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • 36-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free weekday newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

La Trattoria - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of GBP 24 for adults and GBP 12 for children (approximately)

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Service animals exempt from fees

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted.

Also known as

  • Pelham Hotel London
  • The Pelham Starhotels Collezione
  • The Pelham London - Starhotels Collezione Hotel
  • The Pelham London - Starhotels Collezione London
  • The Pelham London - Starhotels Collezione Hotel London
  • Pelham Starhotels Collezione Hotel London
  • Pelham London
  • The Pelham Hotel London, England
  • Pelham Starhotels Collezione Hotel
  • Pelham Starhotels Collezione London
  • Pelham Starhotels Collezione
  • The Pelham – Starhotels Collezione London
  • The Pelham Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, The Pelham London - Starhotels Collezione does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from October 7 2021 to October 31 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • No, unfortunately, but there's street parking available.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, La Trattoria offers Italian cuisine. Nearby restaurants include Rocca di Papa (3-min walk), Dozo Sushi (3-min walk), and Franco Manca (4-min walk).
  • The Pelham London - Starhotels Collezione has 2 bars and a 24-hour fitness center.
8.8.Fabulous.
  • 10.0.Exceptional

    Incredible room- tall 12ft ceilings, beautifully decorated. Excellent location by South Kensington tube station, accessed via three lines. Great walk ability in a clean upscale area, with restaurants close by. We had 5 days in London and wish we had a few more extra days! Great staff at The Pelham- absolutely recommend and would stay here again.

    4 night family trip, May 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Great location!!

    Superb!

    Olga, 1 night family trip, Apr. 28, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very friendly check in staff. Charming rooms and lounges.

    1 night business trip, Apr. 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Location was excellent : so close to tube and buses. Also the hotel give a free phone for use during stay--including free long distance calls. we googled every direction with this. very nice extra for guests.

    happy, 4 night family trip, Mar. 26, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent location. Close to the tube. boutique hotel

    4 night family trip, Mar. 21, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Friendly staff Amazing concierge Beautiful room Beautiful hotel and that location

    Hinn.T, 5 night family trip, Mar. 4, 2019

    Verified Expedia guest review

  • 2.0.Poor

    ROOM and STAFF as COLD as SIBERIA

    The hotel is beautiful. Chris, the porter is wonderful. Housekeeping it’s perfect. The area that the hotel lacks is the front desk - they are always in the back room talking, eating, laughing - I had to constantly yell from the front desk to get their attention. No one was at the desk when I checked in. Once you do get there attention quite often there is a language barrier - staff appears to be Eastern European which is fine but they don’t know the language as well or the areas as a local. Most of them don’t seem to eager to help either. On this note, the heat was not working in my room. I complained three times. When I came in after midnight to go to sleep I was told it was fixed. The room was cold when I entered and I figured it need to warm up. I took a sleeping pill and woke up in a FREEZING COLD ROOM. The bathroom was beyond freezing and I was not able to bathe. I called the desk to complain. They told me it was working. I insisted on a handyman to come up and was told he would be in at 11:30am. I insisted the manager come up and he realized it was cold although he did feel slightly warm air coming out of the vent it was not heating the room. Lastly, there was a leak in the bathroom ceiling and the heated towel rack was also leaking ice cold water into the bathtub. This was a horrible and frustrating stay even though the hotel is picture perfect and beyond charming. England is not a place you want to be cold in during the winter months and for the price they charge you

    ALICIA, 1 night trip, Jan. 27, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Superb South Kensington location convenient and friendly

    1 night family trip, Nov. 30, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Location excellent next to South Kensington Station

    3 night family trip, Nov. 21, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    This is a very charming hotel. The staff is very friendly. Close to a lot of great shops and restaurants

    3 night romance trip, Mar. 13, 2020

    Verified Expedia guest review

See all 217 reviews