Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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1 room, 2 adults

Country Inn & Suites by Radisson, Rochester-University Area, NY, Rochester

3-star3 stars
797 E. Henrietta Rd, Rochester, NY, 14623, United States of America

3-star hotel with indoor pool, near Strong Memorial Hospital
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book. 

  • Terrible Customer Service at Check in...Sorry to bother you...no smile, zero friendliness…Feb. 15, 2020
  • Hot buffet breakfast was good. Seating capacity was less than expected in the dinning…Feb. 15, 2020

Country Inn & Suites by Radisson, Rochester-University Area, NY, Rochester

from $96 CAD
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking (Rollin Shower)
  • Room, 1 King Bed, Accessible, Non Smoking
  • Suite, 1 Bedroom, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Jetted Tub

What’s around Country Inn & Suites by Radisson, Rochester-University Area, NY, Rochester

Landmarks

  • University of Rochester - 43 min walk
  • Strong Memorial Hospital - 32 min walk
  • Bill Gray's Regional Iceplex - 19 min walk
  • URMC Women's Health Center - 25 min walk
  • Genesee Valley Park - 37 min walk
  • Frederick Douglass Statue - 40 min walk
  • Highland Hospital - 43 min walk
  • Highland Park - 44 min walk

Getting around

  • Greater Rochester Intl. Airport (ROC) - 7 min drive
  • Rochester Station - 12 min drive

At a glance

Key facts

Hotel size

  • This hotel has 89 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Parking

  • Free onsite self parking

  • Onsite extended parking (fees apply)

  • Wheelchair-accessible parking on site

  • Electric vehicle charging point on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Indoor pool
  • Fitness facilities
  • Golfing nearby
Working away
  • 24-hour business center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
Facilities
  • Elevator
  • Safe-deposit box at front desk
  • Library
  • Fireplace in lobby
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Braille signage
Languages Spoken
  • English
  • Hindi
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
More
  • Daily housekeeping
  • In-room safe

Country Inn & Suites by Radisson, Rochester-University Area, NY, Rochester’s small print

Also known as

  • Country Carlson Rochester-Brighton
  • Country Inn Suites by Radisson Rochester University Area NY
  • Country Inn Suites Rochester Airport University Area
  • Country Inn Suites By Carlson Rochester Brighton
  • Country Inn Carlson Rochester-Brighton
  • Country Inn And Suites Rochester Brighton
  • Country Inn Radisson Rochester-University Area NY
  • Country Inn Radisson
  • Country Radisson Rochester-University Area NY
  • Country Radisson

Policies

  • Pool access available from 6:00 AM to 11:00 PM.
  • Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast.

    The property affirms that it follows sanitization practices of Safety Protocol (Radisson) guidelines.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.

    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    Deposit: USD 100.00 per accommodation, per stay

    Optional extras

    Extended parking is available for an extra charge

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Country Inn & Suites by Radisson, Rochester-University Area, NY, Rochester

    • Does Country Inn & Suites by Radisson, Rochester-University Area, NY offer free cancellation for a full refund?
      Yes, Country Inn & Suites by Radisson, Rochester-University Area, NY does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Country Inn & Suites by Radisson, Rochester-University Area, NY?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Country Inn & Suites by Radisson, Rochester-University Area, NY?
      Yes, there's free self parking. Electric vehicle charging is available.
    • Is there a pool at Country Inn & Suites by Radisson, Rochester-University Area, NY?
      Yes, there's an indoor pool. Guests have pool access from 6:00 AM to 11:00 PM.
    • Are pets allowed at Country Inn & Suites by Radisson, Rochester-University Area, NY?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Country Inn & Suites by Radisson, Rochester-University Area, NY?
      You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
    • Are there restaurants at or near Country Inn & Suites by Radisson, Rochester-University Area, NY?
      Yes. Nearby restaurants include Delmonico's Italian Steakhouse (3-min walk) and Phillips European (5-min walk).

    Recent reviews

    Good 7.2 From 1,244 reviews

    Fair 4.0
    From the outside the hotel looks good, even the lobby was decent. We walked into our room and the floor was absolutely disgusting; stained with gum and years of dirty shoes on the carpet and the carpet never carpet cleaned. Bathroom was very dingy too. I complained asking for another room and was told that’s basically all the rooms are gross, and their working on renovating; from the agents tone of voice I was one of many to complain. When we went to check out I asked to pay cash and was told they didn’t haven’t change which is ridiculous. I don’t understand how this hotel has a 4/5, id give it a 2/5 as the pool was decent. Breakfast was gross. Do yourself a favour and don’t book here! We will be back to Rochester for the Strong Museum, but 1000% will not stay here.
    ca2 night family trip
    Exceptional 10.0
    Very basic but clean. Breakfast was wonderful and the staff were very friendly
    TLC, ca1 night family trip
    Very Good 8.0
    Shower drainage was poor and wall had damage but otherwise hotel was good, clean and in a convenient location.
    ca1 night family trip
    Fair 4.0
    We are a family of 4 with two young kids and stayed in a suite. Things we liked: The layout of the room was convenient with a door between the bedroom and living area for when our little kids went to sleep, and the swimming pool was clean and warm. That’s about it, everything else was in need of a good cleaning and update. Stains all over the furniture and carpeting, the heating/cooling units in the room were so dirty, water damage and peeling wallpaper and overall a feeling it was unkept and dirty. We would not stay here again.
    ca1 night family trip
    Very Good 8.0
    Clean friendly but breakfast staff was overworked. Only one person who could not keep up with the volume of clients. One room door did not lock properly and a dresser door was broken off at the bottom hinge. In need of some maintenance!
    ca2 night trip with friends
    Fair 4.0
    The good; Friendly staff Very comfortable bed Great water pressure in shower The bad; Several holes in the walls The light in the bathroom was burnt out. We contacted the front desk and were told that there was no one from maintenance on site so we would have to change rooms (we checked in at 3pm) The bathroom in our second room smelled like smoke (smoke free room) The heater made extremely loud noises at night There were no towels in the pool area The pool area smelled like sulphur Only 1 carton of milk available at breakfast
    ca1 night family trip
    Good 6.0
    New Years Eve Stay
    The building is tired. It has two restaurants in the parking lot, which was good. The check in was slow. Beds were fine.
    Catharine, ca1 night trip
    Poor 2.0
    Many things to highlight; For starters, I had issues with room allotment. I was allotted a room that was not even ready (the garbage was all over, beds were not done, empty bottles of water were all around the room). Got another room and guess what, the door did not open. Had to run back to reception to complain and out of surprise was guided to turn the handle upwards rather than downwards (which is way too explicit). Finally, I got into the room and it was filthy. The room stinks badly, there were stain marks on the carpet. The blanket had a stain mark. The air conditioning sucks. Out of nowhere, the compressor of the unit started making loud noises and disrupted our sleep. This was not all, few guests decided to not return to their respective rooms and rather spend the night on the hallway floor and shouting and banging the door. The hotel has cameras and it can be easily seen by the person at the reception that there is some nuisance. Which the ignored and we had to call them and report the problem. #carelessness The hallway was stinking and you can easily smell smoke #notsmokefree When I reported all this to the reception and decided to check out, they were ok, as if this is something normal at the hotel and they don't bother about it. I did ask for a refund for the inconvenience caused and they simply guided me to contact Expedia. When I contacted Expedia, I was told that the hotel only approved a partial refund. Reached allowed character limit. #highlydissatisfied
    DP, ca2 night family trip
    Fair 4.0
    The room air conditioning system was broken. Room was too dusty. Carpet was full of some sticky substance. Next morning breakfast was finished while half of the guests were to wait and didn’t get few food items. Staff in the breakfast room was very arrogant. I would never go to this place again and won’t recommend anyone at all.
    ca1 night family trip
    Poor 2.0
    Our groups booked 4 rooms for the stay. All families had waited an hr for check in due to rooms were not ready wile we arrived around 8:30pm except one family arrived around 5pm. Our room toilet wasn't flush properly upon check-in, we stayed for two nites, but the receptionist told us no other room available. The hair dryer didnt work and told the receptionist next day morning, no action acted at all... Another family complained there were no garage tins and shampoo/conditioner and shower soap. Terrible stay and worst hotel ever stayed.
    ca2 night family trip

    Country Inn & Suites by Radisson, Rochester-University Area, NY, Rochester