2/10 Poor
4 Aug 2022
WORST IMPRESSION
On 2nd August, upon arrival no one help to unload luggages from car.
I requested Receptionist to change room but she insisted not to change .
Receptionist told me to park car on 2nd floor and take lift to lobby. But 2nd floor entrance was locked. We have to carry our luggages walked from another building under the raining to the lobby.
When reached room the card keys not working . I have go back to the ground counter and a staff(male) follow me with a master card.
He cannot open the door too.
We waited for another staff (lady) came & check found the door lock no battery.
We have to wait again.
In the room, I called Receptionist to check where the swimming pool located. . She told me to go to lobby and walk to another building go to 11th floor because the 4th floor swimming pool is under renovation.
So we changed to our swim wear and decided to go 4th floor to check out the Mexican restaurant before going to the swimming pool in another building. To our surprise guests were swimming in the pool & not under construction. Why do the Receptionist lied to us.
Teck Jeffrey, 2-night trip with friends
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