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All properties in Hamburg, Hamburg, Germany
1 room, 2 adults

Holiday Inn Hamburg, Hamburg

4-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
Billwerder Neuer Deich 14, Hamburg, HH, 20539, Germany

4-star hotel with indoor pool, near Hamburg Wholesale Market
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Restaurant, bar, all amenities. Easy to get to. Greater staff,very helpful.Dec. 14, 2019
  • The staff at reception are very friendly and helpful, it's a really well laid out and…Jan. 13, 2020

Holiday Inn Hamburg, Hamburg

from $92 CAD
  • Deluxe Room, Non Smoking
  • Standard Room
  • Suite, 1 King Bed, Non Smoking
  • Standard Room, 2 Single Beds, Non Smoking
  • Standard Room, 1 Queen Bed, Non Smoking
  • Executive Room, 1 Queen Bed, Non Smoking
  • Standard Room, Non Smoking

What’s around Holiday Inn Hamburg, Hamburg

Landmarks

  • In Rothenburgsort
  • Hamburg Wholesale Market - 22 min walk
  • Moenckebergstrasse - 36 min walk
  • Hamburg Cruise Center - 43 min walk
  • Mehr!-Theater am Großmarkt - 22 min walk
  • Deichtorhallen - 32 min walk
  • Museum of Arts and Crafts Hamburg - 33 min walk
  • Markthalle Hamburg - 33 min walk

Getting around

  • Hamburg Airport (HAM) - 17 min drive
  • Central S-Bahn - 5 min drive
  • Hamburg Dammtor Station - 6 min drive
  • Hasselbrook Station - 7 min drive
  • Rothenburgsort S-Bahn - 14 min walk
  • Hammerbrook S-Bahn - 19 min walk
  • Berliner Tor Station - 29 min walk

At a glance

Key facts

Hotel size

  • This hotel has 385 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Self parking* on site (limited)

  • Electric vehicle charging point

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Fitness facilities
  • Sauna
  • Golfing nearby
Working away
  • 24-hour business center
  • Number of meeting rooms - 17
  • Conference space
  • Conference space size (feet) - 8923
  • Conference space size (meters) - 829
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
Accessibility
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • English
  • French
  • German
  • Russian

In the room

Home comforts
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Elbgarten - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Windfang - This bar serves dinner and light fare.

Holiday Inn Hamburg, Hamburg’s small print

Also known as

  • Hamburg Holiday Inn
  • Holiday Inn Hamburg
  • Holiday Inn Hotel Hamburg
  • Holiday Inn Hamburg Hotel
  • Holiday Inn Hamburg Hotel Hamburg
  • Holiday Inn Hamburg Hotel
  • Holiday Inn Hamburg Hamburg
  • Holiday Inn Hamburg Hotel Hamburg

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Pool access available from 5:30 AM to 10:00 PM.
  • Parking height restrictions apply.

    Guests can rest easy knowing there's a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

    Enhanced food service safety measures are in place.

    The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

    The property affirms that it adheres to the guide to reopening vacation rentals (DTV & DFV - Germany) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
    • A tax is imposed by the city: EUR 4.00 per person, per night

    Optional extras

    Early check-in can be arranged for an extra charge of EUR 35 (subject to availability)

    Late check-out can be arranged for an extra charge of EUR 35 (subject to availability)

    Self parking costs EUR 20 per day

    Rollaway beds are available for EUR 40.0 per day

    Breakfast costs between EUR 14 and EUR 19.50 for adults, and EUR 14 and EUR 19.50 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Holiday Inn Hamburg, Hamburg

    • Does Holiday Inn Hamburg offer free cancellation for a full refund?
      Yes, Holiday Inn Hamburg does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Holiday Inn Hamburg?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Holiday Inn Hamburg?
      Yes. Self parking costs EUR 20 per day. Parking spots may be limited.
    • Is there a pool at Holiday Inn Hamburg?
      Yes, there's an indoor pool. Guests have pool access from 5:30 AM to 10:00 PM.
    • Are pets allowed at Holiday Inn Hamburg?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Holiday Inn Hamburg?
      You can check in from 3:00 PM to midnight. There's a charge of EUR 35 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of EUR 35 (subject to availability).
    • Are there restaurants at or near Holiday Inn Hamburg?
      Yes, there's an onsite restaurant that serves international cuisine. Nearby restaurants include Mein Döner (5-min walk), Oldtimertankstelle Brandshof (10-min walk), and Blaue Adria (10-min walk).

    Recent reviews

    Good 7.6 From 365 reviews

    Good 6.0
    Disappointing
    As I booked the hotel based on a colleague's recommendation and found out that by chance a wrong address was given. So in fact I & another colleague went to another Holiday Inn (which is the one that originally should be recommended) to check in and that is more in the city centre, but was told by the staff that they cannot find our booking because we booked a different location. Due to the strike on the road, taxi driver was not willing to drive us to this hotel, so at the end it took us ages to get to the hotel. The hotel is in a residential area and I would say it's better if you have a car to move around. The hotel structure is a bit weird because the lifts to the rooms are very far away from the reception area, looks like walking to another building. I booked a standard room, but I was quite disappointed because the room was not like what I expect and it was a bit dark and what I don't like most is the bathroom as it was very small which only got a curtain around the shower area. The shampoo and body wash are all in one which the quality was so so. Looking at the other reviews, I believe maybe other room type is better or they have some other renovated rooms. Overall the room was just okay, the staff were nice and helpful, but it was just a bit disappointing.
    hk3 night business trip
    Very Good 8.0
    Holiday Inn Hamburg
    We stayed at the Holiday Inn for 2 nights to explore the city. It is located in a quiet residential area and not as central as I had thought when we booked, about a 15-minute walk from the nearest station. There is not much on the doorstep in terms of shops or restaurants. The hotel is a little dated, but the rooms were clean and comfortable, and surprisingly quiet given their proximity to a busy highway. We also had views of the harbour which was nice. Staff were very helpful. The only downside was breakfast, which was slightly chaotic - we hadn't booked, and although the staff were happy to take 20 Euros a head and wave us in, there weren't any free tables on either morning. We probably wouldn't choose to stay there again as a more central location would suit us better.
    Marie, gb2 night family trip
    Exceptional 10.0
    Received a free upgrade to a suite on arrival which was massive and very nice
    Ashley, gb2 night business trip
    Poor 2.0
    horrible
    gb6 night family trip
    Good 6.0
    Room had no Aircondition. In Summer very uncomfortable
    Fred, ie8 night business trip
    Good 6.0
    Mediocre execution of great promise
    Room, beds, bathroom just ok. Clean enough. Size ok for 2. BUT not enough electric outlets. No exhaust fan in bathroom (but a window in the bathtub). Internet ok. Hotel layout resulted in a lot of walking to get to main section. Had BIG problem with a Night Manager not listening to our needs or communicating hotel's needs (e.g. a credit card # to do laundry). Another BIG problem requesting breakfast to go at 4 a.m. (we had a flight at 6 am) because they insisted we use the room service form - and then that Night Manager showed up with a breakfast table at 4:15 am. Useless. More: This "Green Hotel" had glass and not plastic tumblers in bathroom; one dropped onto the floor, and of course it broke. No washcloths, no hair conditioner. One outlet for hot water pot, Hair dryer, shaver. Bedroom needed more outlets for charging electronics. The best thing about the neighborhood is the Aldi grocery store a 10-min walk away.
    HELENE, us5 night trip with friends
    Very Good 8.0
    Rooms ok but good food and friendly staff.
    The hotel is fine, looks like it could do with an overhaul though, bit dated and tired. We received an upgrade on check-in which was nice but the room wasn't anything to write home about. It was fine for one night. Public areas were pleasant, breakfast was excellent, good variety and the staff were very friendly and helpful.
    Andrew, gb1 night romance trip
    Very Good 8.0
    What a city!
    A short 4 day trip and an excellent spot for the local amenities such as Aldi, local fast food , and excellent transport links into hapbanhof station
    Kenneth, gb4 night trip
    Exceptional 10.0
    Very good hotel
    Excellent hotel with good facilities, large clean rooms and also quiet at nights.
    Peter, gb4 night trip with friends
    Exceptional 10.0
    Great hotel, out of city centre, but very comfy
    Our second visit in a week as it was our return trip from Sweden. Very good once again, slight issue with the parking garage door but excellent staff came to help within minutes. Hotel is very clean - one of our rooms was an executive room which was very well appointed. The swimming pool is small and shared with The Bridge Hotel next door so gets very busy. Breakfast is not cheap but is very well stocked so I guess worth the money. Maybe. The city skyline view is beautiful from the upper floors especially at sunset.
    Anthony, gb1 night family trip

    Holiday Inn Hamburg, Hamburg

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