All properties in West Springfield, Massachusetts, United States of America

Comfort Inn & Suites, West Springfield

No-frills West Springfield hotel with indoor pool

  • Free WiFi and free parking
$151 CAD

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  • Pool
  • Indoor Pool
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106 Capital Drive, West Springfield, 01089, MA, United States of America
  • A good place to stop on a long road trip. Room was clean and the wifi good

    Oct. 25, 2018

  • Great value for the money. Looks newly refurbished. Wonderful indoor pool and spa.

    Sep. 10, 2021

See all 160 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours gap period enforced between guest stays

Guests rated location

Easy parking
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 75 smoke-free guestrooms
  • Daily housekeeping
  • Indoor pool
  • 24-hour front desk
  • Coffee/tea in a common area
  • Lobby fireplace

For families

  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping

What’s around

  • Holyoke Mall - 2.7 mi / 4.3 km
  • Josiah Day House - 2.8 mi / 4.5 km
  • Westfield River - 3.3 mi / 5.3 km
  • Baystate Medical Center - 3.4 mi / 5.5 km
  • Eastern States Exposition - 4.4 mi / 7 km
  • MassMutual Center - 4.8 mi / 7.7 km
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 King Bed, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking
  • Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency, Upgrade)
  • Room, 1 King Bed, Accessible, Non Smoking
  • Room, 1 King Bed, Accessible, Non Smoking


106 Capital Drive, West Springfield, 01089, MA, United States of America
  • Holyoke Mall - 2.7 mi / 4.3 km
  • Josiah Day House - 2.8 mi / 4.5 km
  • Westfield River - 3.3 mi / 5.3 km

What’s around


  • Holyoke Mall - 2.7 mi / 4.3 km
  • Josiah Day House - 2.8 mi / 4.5 km
  • Westfield River - 3.3 mi / 5.3 km
  • Baystate Medical Center - 3.4 mi / 5.5 km
  • Eastern States Exposition - 4.4 mi / 7 km
  • MassMutual Center - 4.8 mi / 7.7 km
  • Mercy Hospital - 4.8 mi / 7.7 km
  • Quadrangle - 4.9 mi / 7.9 km
  • MGM Springfield - 4.9 mi / 7.9 km
  • Dr. Seuss National Memorial - 5 mi / 8.1 km

Getting around

  • Bradley Intl. Airport (BDL) - 26 min drive
  • Westfield, MA (BAF-Barnes Municipal) - 16 min drive
  • Springfield Union Station - 7 min drive
  • Holyoke Station - 9 min drive
  • Northampton Station - 17 min drive

At a glance

Hotel size

  • This hotel has 75 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • Spa tub


  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby


  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Fireplace in lobby


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Visual alarms in hallways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave


  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

PetsPay at property

  • Service animals exempt from fees

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; masks are required in public areas.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted.

State tax ID - C0008023250

Also known as

  • Comfort Inn West Springfield
  • Comfort Inn & Suites Hotel West Springfield
  • Comfort West Springfield
  • Comfort Inn Suites
  • Comfort Inn & Suites Hotel
  • Comfort Inn & Suites West Springfield

*See fees and policies for additional details or extra charges


  • Yes, Comfort Inn & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. RV/bus/truck parking is available.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is 11 AM.
  • Yes. Nearby restaurants include On The Border Mexican Grill & Cantina (9-min walk), Shallot Thai Cuisine (13-min walk), and Cal's (14-min walk).
  • No, this hotel doesn't have a casino, but MGM Springfield (7-min drive) is nearby.
  • Comfort Inn & Suites has an indoor pool and a spa tub.
  • 8.0.Very Good

    Nice staff

    Daniel, 4 night family trip, Jun. 28, 2019

    Verified guest review

  • 4.0.Fair

    KW will not stay here again.

    This hotel is very overrated….As soon as you walk in you can tell the hotel needs renovating. The lobby furnishings are chipped and old. The carpet is dirty looking. The front desk person was complaining he couldn’t wait to leave this job in about three weeks. The WiFi internet was not working on my iPad. There was no breakfast — not even a grab and take. The room was dirty. The bathroom was not well kept. The bed springs and mattress were needing an upgrade. The maid never even fluffed the pillows, did not clean the sink and did not empty wastebaskets or refill toilet paper roll. The room smelled musty and old…yuk!! The TV worked, the shower was hot, toilet did not drip. The little sofa in the room was disgusting. The room key did not work two times and had to go to front desk. Overall this was a huge disappointment for the $130 a night I had to pay. Never again!!

    Kathryn, 4 night business trip, Sep. 6, 2021

    Verified guest review

  • 8.0.Very Good

    nice staff and hot tub! bring cash for vending!

    this location was perfect as we were looking at colleges in the area. The hot tub was exactly what the doctor ordered at the end of the day and we were so thankfuat it was in working order as other locations Klingande they could not have theirs open due to Covid. This staff we met, specifically Howie and Cheryl, could not have been nicer. When I tried to use my credit card to purchase soft drinks in the vending machines late at night but could not, how he actually offered to give me cash to save me a trip to the gas station around the corner. Never in all of my travels Has a hotel employee offered such generosity and kindness. My son and I did go to the local convenient store, but the offer was much appreciated! this hotel was not the cleanest, and despite it being supposedly a non-smoking facility, the whole second floor smelled of marijuana, but I know the staff was addressing it. Guests don’t consider marijuana as “smoking,” Or just don’t care. I would say the best things about our one night stay here were the two employees mentioned and the hot tub. If I were to return I would look at the Crowne Plaza locations close by near the movie theater.

    lesley, 1 night family trip, Sep. 4, 2021

    Verified guest review

  • 8.0.Very Good

    Cheap but good

    Great budget friendly hotel. The staff was friendly, the room was clean, the kids enjoyed the pool and it felt safe. If your looking for luxury this isn't it but it's a great place to lay your head at night.

    Kristy, 2 night family trip, Aug. 13, 2021

    Verified guest review

  • 10.0.Exceptional

    Perfect place to enjoy your vacation thank u

    Gladys, 1 night trip, Aug. 5, 2021

    Verified guest review

  • 8.0.Very Good

    Nice place

    Check in was a breeze and the gentleman working, could not have been more helpful and informative. Also, when my room key wouldn't work, he was there within a minute to help. The room was spacious and comfortable. Plenty of towels and toiletries. The 'grab n go' breakfast is enough to get you through your morning.

    Lisa, 1 night trip, Jul. 22, 2021

    Verified guest review

  • 2.0.Poor

    Room wasn’t the cleanest, in the morning getting ready found a used coffee stirrer. Just wasn’t worth what I paid for the room.

    1 night family trip, Jun. 12, 2021

    Verified Orbitz guest review

  • 10.0.Exceptional

    Very nice rooms wonderful staff clean property

    1 night romance trip, May 29, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    I enjoy my time there it’s quiet and clean. Employees there are friendly and helpful.

    1 night romance trip, Apr. 2, 2021

    Verified Expedia guest review

  • 8.0.Very Good

    Comfortable Room

    Check-in went very smooth. Desk clerk extremely polite. Hallway on Floor 2 seemed a bit worn. Room was nice. Shower head clearly hasn’t been cleaned as it had done soapy substance when being adjusted. Table had debris on it, but wasn’t significant

    John, 1 night family trip, Feb. 20, 2021

    Verified guest review

See all 160 reviews