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All properties in Gold Coast, Queensland, Australia

Novotel Surfers Paradise, Gold Coast

Luxury hotel with outdoor pool, connected to a shopping center, near Cavill Avenue

From
$137 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Novotel Surfers Paradise, Gold Coast
  • Novotel Surfers Paradise, Gold Coast
  • Beach
  • Outdoor Pool
  • Novotel Surfers Paradise, Gold Coast
Novotel Surfers Paradise, Gold Coast. Image 1 of 69
1 / 69Novotel Surfers Paradise, Gold Coast
8.0.Very Good.
  • The staff were truly helpful with the check in and advice for making the most of their…

    Feb. 19, 2020

  • Great location - close to beautiful beach. It is noisy at night (late into evening) as…

    Nov. 5, 2019

See all 1,006 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Transportation options
  • Parking available
  • Pool
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 408 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Gold Coast Convention and Exhibition Centre - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room (Family)
  • Deluxe Room, 1 King Bed
  • Deluxe Room, 2 Double Beds
  • Superior Double Room, 2 Double Beds, View
  • Deluxe Room, 1 King Bed, View
  • Deluxe Room, 2 Double Beds, View
  • Executive Room, 1 King Bed, Jetted Tub, Ocean View
  • Deluxe Room, 1 King Bed, Ocean View
  • Deluxe Room, 2 Double Beds, Ocean View
  • Executive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View
  • Superior Room, 2 Double Beds, Ocean View
  • Family Room, Multiple Beds (Superior)
  • Superior Room, 1 King Bed, View
  • Superior Room, 1 King Bed, Jetted Tub, View

Location

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk

What’s around

Landmarks

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Gold Coast Convention and Exhibition Centre - 37 min walk
  • Timezone - 3 min walk
  • Infinity Attraction - 6 min walk
  • Slingshot - 10 min walk
  • The Oasis - 40 min walk
  • Ripley's Believe It or Not - 3 min walk

Getting around

  • Coolangatta Airport (OOL) - 35 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast City Coomera Station - 22 min drive
  • Helensvale Station - 23 min drive
  • Florida Gardens station - 21 min walk

At a glance

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Onsite self parking (AUD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Golfing nearby
  • Surfing/boogie boarding nearby

Working away

  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Breakfast on 1 - This restaurant serves breakfast only. Open select days.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Novotel Surfers Paradise Hotel
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

Optional extras

Credit card charges are subject to an extra charge of 1.3 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs AUD 18 per day with in/out privileges

Rollaway beds are available for AUD 50.0 per day

Breakfast costs between AUD 22 and AUD 35 per person (approximately)

WiFi is available in guestrooms for AUD 15 per night (rates may vary)

WiFi is available in public areas for AUD 15 per night (rates may vary)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Parking height restrictions apply.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Cash deposit: AUD 200 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Novotel Surfers Paradise does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs AUD 18 per day. Parking spots may be limited.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, BLVD Cafe & Bar. Nearby restaurants include The Surfers Paradise Surf Life Saving Club (3-min walk), Hakataya Ramen (3-min walk), and Black Coffee Lyrics (3-min walk).
  • No, this hotel doesn't have a casino, but The Star Gold Coast (9-min drive) is nearby.
  • Practice your swing on the tennis courts. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Novotel Surfers Paradise also has a fitness center.
8.0.Very Good.
  • 8.0.Very Good

    Room service need improvement

    Overall it was great.. but room service need to improve as second night we did not get all our coffee and tea replenish and the side table and bath room did not get wipe clean.

    2 night trip, Jun. 9, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Clean tidy, bed comfy, no issues at all

    Jodie, 2 night trip with friends, May 20, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Staff are amazing during breakfast iza the staff member was great and friendly. Room was ok only because the lift you can hear it inside the room and it wakes you up, barely any water pressure from the shower head. The breakfast was ok needs more variety and if the breakfast was always in buffet it would make a difference rather than waiting on getting cold food coming downstairs. Overall experience was great and would come back again.

    Maytalle, 6 night trip, May 16, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Could be a lot better

    The location of the hotel is fantastic. However the lack of cleanliness and service was disappointing. The pool wasn’t very clean either and was disappointed with the lack of atmosphere in the pool area (eg. no music, no bar, etc).

    Bellal, 4 night family trip, Apr. 17, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Disappointing

    The lift is terrible slow, should open one more lift directly to carpark. Took over half an hour just to wait to get down or up... The following caught me in surprise with a 4-start hotel: - Only two device for free wifi in room.... - amenities didn't replenish to cater for 4persons in room - milk in fridge is sour - in house phone is out of order, no ring tone. Had to ring the operator with my handset, the receptionist even told me the in house phone is working which is just no ring tone :(

    Suk Lan, 1 night family trip, Apr. 11, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Room Floor are dusty

    Vivi, 2 night family trip, Apr. 9, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Air conditioning in room didn’t work properly - inconsistent temperature during the night

    1 night romance trip, Mar. 9, 2021

    Verified Wotif guest review

  • 4.0.Fair

    Room servive was not good. Internet was not good and wifi yiu had to pay. Pool service was not there fir drinks etc. The kids were jumping off the hot pool to pool despite of sign. The pool area was very unfreinly and not hospitalable.

    7 night romance trip, Mar. 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Loved the big room and the view. Also loved the location which was perfect with public transport and Surfers Paradise beach all within walking distance to the hotel.

    6 night trip, Mar. 8, 2021

    Verified Expedia guest review

  • 4.0.Fair

    buffet breakfast staff were so friendly and professional. Parking was non existent. Novotel shares the same parking for Woolworths. Hardly any parks available... looked for 14 minutes in grid lock carpark, couldn't find one and was charged $6 Had to go to a completely separate carpark a few streets away. Very inconvenient. No door on the second room, so no privacy. Very poor bathroom. (small) Paid over $400 for one night and not impressed at all. No doors on the second

    1 night family trip, Mar. 5, 2021

    Verified Lastminute guest review

See all 1,006 reviews