Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Primary image
Beach nearby, white sand
Outdoor pool, a heated pool
In-room safe, desk, blackout drapes, soundproofing
In-room safe, desk, blackout drapes, soundproofing

Overview of Novotel Surfers Paradise

UNESCO Sustainable Travel Pledge

Novotel Surfers Paradise

4.5-star property
Luxury Gold Coast hotel with 1 outdoor pools, connected to a shopping center

8.0/10 Very good

1,002 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
The price is CA $159
Price available on 10/17/2022
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • WiFi in the lobby
  • Outdoor tennis court
  • Fitness center
  • Self parking
  • Spa tub
  • Pool bar
  • Room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden

Choose dates to view prices

About this area

What's nearby

  • In Surfers Paradise
  • Cavill Avenue - 1 min drive
  • Surfers Paradise Beach - 1 min drive
  • Slingshot - 6 min drive
  • Robina Town Centre - 19 min drive
  • Warner Bros. Movie World - 24 min drive
  • Dreamworld - 29 min drive

Getting around

  • Coolangatta Airport (OOL) - 38 min drive
  • Varsity Lakes Station - 15 min drive
  • Helensvale Station - 25 min drive
  • Pimpana Ormeau Station - 26 min drive
  • Florida Gardens station - 20 min walk

Restaurants

  • Paradox Coffee Roasters - 3 min walk
  • Gelatissimo surfers paradise - 3 min walk
  • Hakataya Ramen - 3 min walk
  • Black Coffee Lyrics - 3 min walk
  • Chocolateria San Churro - 3 min walk

About this property

Novotel Surfers Paradise

4.5-star luxury hotel in the heart of Surfers Paradise
A poolside bar, a terrace, and a shopping mall on site are just a few of the amenities provided at Novotel Surfers Paradise. With a white sand beach, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the hot tub. The onsite café, BLVD Cafe & Bar, features brunch and light fare. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge).
Other perks at this hotel include:
  • An outdoor pool
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court, and self parking (surcharge)
  • 6 meeting rooms, an elevator, and concierge services
  • A porter/bellhop, multilingual staff, and a front desk safe
  • Guest reviews give good marks for the breakfast, beach locale, and helpful staff
Room features
All guestrooms at Novotel Surfers Paradise include thoughtful touches such as air conditioning, in addition to amenities like safes and WiFi. Guest reviews give good marks for the clean, comfortable rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 49-inch flat-screen TVs with cable channels
  • Balconies, mini fridges, and electric kettles

Languages

Chinese (Mandarin), English, Filipino, Japanese, Portuguese, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 408 rooms
  • Arranged over 36 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Onsite self parking (AUD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's menu
  • Pool gate

What to do

  • Beach nearby
  • Golfing nearby
  • Surfing/body boarding nearby

Working away

  • 6 meeting rooms
  • Computer station
  • Conference space (6749 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Heated pool
  • Shopping mall on site
  • Spa tub
  • Outdoor tennis court

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Breakfast on 1 - This restaurant serves breakfast only. Open select days.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Cash deposit: AUD 200 per stay

Optional extras

  • WiFi is available in guestrooms for AUD 15 per night (rates may vary)
  • WiFi is available in public areas for AUD 15 per night (rates may vary)
  • Breakfast costs between AUD 22 and AUD 35 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.3 percent

Children & extra beds

  • Rollaway beds are available for AUD 50.0 per day

Parking

  • Self parking costs AUD 18 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the fitness facility without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Does Novotel Surfers Paradise offer free cancellation for a full refund?
Yes, Novotel Surfers Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Surfers Paradise?
As of 6 Oct 2022, prices found for a 1-night stay for 2 adults at Novotel Surfers Paradise on 17 Oct 2022 start from CA $159, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Surfers Paradise?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Surfers Paradise?
Yes, there's an outdoor pool.
Are pets allowed at Novotel Surfers Paradise?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Novotel Surfers Paradise?
Yes. Self parking costs AUD 18 per day. Parking spots may be limited.
What are the check-in and check-out times at Novotel Surfers Paradise?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
What is there to do at Novotel Surfers Paradise and nearby?
Practice your swing on the tennis courts. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Novotel Surfers Paradise also has a fitness center and a picnic area, as well as a garden.
Are there restaurants at or near Novotel Surfers Paradise?
Yes, there's an onsite restaurant, BLVD Cafe & Bar. Nearby restaurants include Hakataya Ramen (3-min walk), Black Coffee Lyrics (3-min walk), and Chocolateria San Churro (3-min walk).
Does Novotel Surfers Paradise have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Novotel Surfers Paradise like?
Novotel Surfers Paradise is located near Surfers Paradise Beach in Surfers Paradise, a short 2-minute walk from Cavill Avenue and 10 minutes' walk from Slingshot. Travelers say this hotel is in a good location.

Overall score and ratings

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

7.7/10

Property conditions & facilities

7.8/10

Eco-friendliness

8/10 Very good

Vasilios, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Highly recommended
Included breakfast is amazing, great variety of food and snacks. Room is clean and comfortable. Location is so convenient, lots of restaurants and convenience stores.
3-night family trip
Verified Hotels.com guest review

4/10 Fair

Eduard, 2-night trip
Verified Hotels.com guest review

6/10 Good

The hotel needs an update, for the money you pay you expect newer look
Eduard, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Veysel, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Good location
Lovely room and location, but speaker in room didn’t work and the place was very dusty. Had not been cleaned in at least a week. When I ran my finger across the bench it was a mini dust bunny.
Katrin, 1-night trip
Verified Hotels.com guest review

6/10 Good

The room was ok, wifi not included, service was a bit slow but the most frustrating part was the elevators usually at least 5-10min wait, one time we waited 23 mins just to get in the elevator with only one stopping in that time which was completely. Not nice when you have a event to get too and we werent going to go down 23 flights with 2 large bags.
Beau, 1-night trip
Verified Hotels.com guest review

6/10 Good

Our room certainly needed some TLC
Paul, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Parwinder, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Novotel - Hotel or a converted apartment building?
Overall very good, room was spacious, very comfortable beds, ocean view was fantastic (saw a breath-taking from our balcony). Some negatives were: feels like a serviced apartment rather than a "hotel", very mediocre lobby, the neighbouring buildings had much nicer looking pool area.
1-night family trip
Verified Hotels.com guest review