6/10 Good
May 15, 2025
Slipping Badly
I was very disappointed with the location of my room. I am a senior with poor knees and I had called the hotel earlier in April requesting a ground floor room but was told none was available but they gave me a choice of a room on the second floor at the end of the hall (away from the elevator) or one close to the elevator. I chose the one close to the elevator. When I registered at the hotel, they gave me the one at the end of the hall. When I complained about the location, I was told that booking through expedia resulted in the poor placement????? I've stayed here for 7 straight years and never had this problem before.
The room was never cleaned during my 8 night stay and generally the hotel is beginning to look very tired--torn wallpaper, damage to some fixtures, and often the stairs were very dirty. TV service/picture quality is poor.
As a birder, this hotel is very convenient to Point Pelee and is the ONLY reason I would continue to stay here in future. Sadly, it used to be an excellent hotel.
Philip
Philip, 8-night trip
Verified Hotels.com guest review
