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All properties in Cancun (and vicinity), Quintana Roo, Mexico

Ramada Cancun City, Cancun (and vicinity)

3-star hotel with outdoor pool, near Market 28

  • Free WiFi and free parking

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Property renovations and closures

  • The property is closed between April 06 and May 31.

Image gallery

  • Pool
  • Pool
  • Pool
  • Outdoor Pool
  • Pool
Pool. Image 1 of 57
1 / 57Pool
8.2.Very Good.
  • Not enough parking, we had to park outside of the Hotel.

    Dec. 30, 2019

  • It is great experience staying in Ramada. Great staff who are extremely helpful and…

    Dec. 24, 2019

See all 94 reviews

Official standards

This property advises that it adheres to Count on Us (Wyndham) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 99 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Free cribs/infant beds
  • Children's pool
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Downtown Cancun
  • Market 28 - 6 min walk
  • Plaza Las Americas - 25 min walk
  • Dubai Palace Casino - 31 min walk
  • Las Palapas Park - 3 min walk
  • Cristo Rey Church - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 2 Double Beds, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking, City View
  • Suite, 1 King Bed, Non Smoking
  • Standard Room, 1 King Bed, Accessible

Location

  • In Downtown Cancun
  • Market 28 - 6 min walk
  • Plaza Las Americas - 25 min walk

What’s around

Landmarks

  • In Downtown Cancun
  • Market 28 - 6 min walk
  • Plaza Las Americas - 25 min walk
  • Dubai Palace Casino - 31 min walk
  • Las Palapas Park - 3 min walk
  • Cristo Rey Church - 5 min walk
  • Mercado 23 - 10 min walk
  • Ceviche Square - 12 min walk
  • Benito Juarez Municipal Building - 12 min walk
  • Cancun Cultural House - 16 min walk
  • PlayCity Casino - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
  • Beach shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 99 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-6 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Beach shuttle (surcharge)
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Personal motorized watercraft on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Designated smoking areas
  • Television in common areas

Accessibility

  • In-room accessibility
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • Cable/satellite TV channels

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner.

Small print

Also known as

  • Ramada Cancun City
  • Ramada Hotel Cancun City
  • Ramada Cancun City Hotel
  • Ramada Cancun City Hotel
  • Ramada Cancun City Cancun
  • Ramada Cancun City Hotel Cancun

Optional extras

Buffet breakfast is offered for an extra charge of MXN 220 for adults and MXN 160 for children (approximately)

Babysitting/childcare is available for an extra charge

Beach shuttle service is offered for an extra charge

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Ramada Cancun City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between April 06 and May 31.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - 6 PM. Check-out time is noon. Contactless check-out is available.
  • Yes, there's an onsite restaurant. Nearby restaurants include La habichuela Cancun (4-min walk), Restaurante Labná (4-min walk), and Cheester Palapas (5-min walk).
  • No, this hotel doesn't have a casino, but PlayCity Casino (16-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
  • Have fun with activities like parasailing, boogie boarding, and water skiing, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center.
8.2.Very Good.
  • 10.0.Exceptional

    A wonderfully clean hotel with nice swimming pool. All staff are excellent especially reception.

    2 night romance trip, Mar. 16, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Ramada rocked!

    We decided to stay 2 days in Cancun since we have landed at the airport several times, but have never been into the city. We had a great 2 days just walking around downtown to see what Cancun is all about, ate at some great restaurants & the front desk staff at Ramada were great in helping us find our way around. We were very pleased with our stay there.

    Robert, 3 night romance trip, Dec. 23, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    This is great location near t he city park, the market and good restaurants.

    1 night trip, Dec. 14, 2018

    Verified Expedia guest review

  • 4.0.Fair

    We got to the Ramada and found closed for remodeling. They diverted us to a different hotel they claimed was better. It wasn't. I ended up getting food poisoning from rotten lettuce in sandwich and spent the remainder of our time looking to get out of there as fast as possible.

    Mark E, 1 night trip, Dec. 27, 2020

    Verified Hotels.com guest review

  • 4.0.Fair

    it's closed

    When I arrived at this hotel it was closed. There was a sign on the door, in Spanish which I don't know. There were 2 guys out front that sent me to the other hotel that is taking there bookings (Adharra). I would like to have had some notice that the hotel was actually closed instead of arriving and being put in a cab to go elsewhere.

    4 night trip, Dec. 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent staff and very courteous. They take care of your needs with out asking why.

    Hector A, 2 night business trip, Dec. 19, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Unpleasant Night!

    Due to the Huracan no electricity, no TV. WIFI connection poor.Not coffee maker in the room. When I checked in, the reception made me to believed that the AC was going to return in a few hours: never got ac. I was never informed about this issues before arrival, in order to look for other property or change plans

    Wilfredo, 1 night trip, Oct. 9, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Every thing was good all this hotel needs is a jacuzzi and the restrooms should have hot tube

    4 night romance trip, Nov. 7, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Friendly staff, clean areas, good breakfast but really small parking lot that needs support to open/close gate all time

    Frank, 2 night family trip, Aug. 5, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    great location for move everywhere specialty ado bus station and R1 and R2 local bus for move hotels area and all cancun beaches the distance for both buses is just walking.

    5 night family trip, Jul. 1, 2019

    Verified Expedia guest review

See all 94 reviews