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All properties in Windsor, England, United Kingdom

Castle Hotel Windsor - MGallery, Windsor

4-star hotel in Windsor City Centre with restaurant and bar/lounge

  • Free WiFi
From
$214 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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1 / 92Hotel Bar
18 High Street, Windsor, SL4 1LJ, England, United Kingdom
8.6.Fabulous.
  • Everything was great at this hotel. I had asked for a room in the mews as I would told it…

    Oct. 24, 2019

  • The showers in the bathrooms had no doors hence water went all over the floor. Only…

    Aug. 25, 2019

See all 420 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 108 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Self parking
  • Conference center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • In Windsor City Centre
  • Windsor Parish Church - 1 min walk
  • Windsor Guildhall - 1 min walk
  • Windsor Castle - 1 min walk
  • St. Georges Chapel - 3 min walk
  • Theatre Royal - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 Queen Bed
  • Classic Room, 1 Single Bed
  • Superior Double Room, 1 Queen Bed
  • Superior Twin Room, 2 Single Beds

What’s around

Landmarks

  • In Windsor City Centre
  • Windsor Parish Church - 1 min walk
  • Windsor Guildhall - 1 min walk
  • Windsor Castle - 1 min walk
  • St. Georges Chapel - 3 min walk
  • Theatre Royal - 3 min walk
  • Windsor Bridge - 6 min walk
  • Eton High Street Shopping - 9 min walk
  • Frogmore House - 10 min walk
  • Eton College - 14 min walk
  • Windsor Racecourse - 32 min walk

Getting around

  • Heathrow Airport (LHR) - 25 min drive
  • Gatwick Airport (LGW) - 48 min drive
  • London City Airport (LCY) - 57 min drive
  • Luton Airport (LTN) - 42 min drive
  • Windsor & Eton Central Station - 5 min walk
  • Windsor & Eton Riverside Station - 6 min walk
  • Datchet Station - 3 min drive
map
See on map
18 High Street, Windsor, SL4 1LJ, England, United Kingdom

At a glance

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival. Please note that the entrance to the car park is via Bachelors Acre, SL4 1ER.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Uncovered onsite self parking (GBP 25 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Use of nearby fitness center (discount)
  • Golfing nearby

Working away

  • Business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 893
  • Conference space size (meters) - 83
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Languages Spoken

  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Romanian
  • Slovak
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Leaf at the Castle Bar - This bar serves lunch and dinner.

Leaf at the Castle - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of GBP 19.50 per person (approximately)
  • Early check-in can be arranged for an extra charge of GBP 60 (subject to availability)
  • Late check-out can be arranged for an extra charge of GBP 60 (subject to availability)

PetsPay at property

  • Pets are allowed for an extra charge of GBP 30 per pet, per night
  • Service animals exempt from fees

ParkingPay at property

  • Uncovered self parking costs GBP 25 per night

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

Also known as

  • Castle Hotel Windsor MGallery Collection
  • Windsor Hotel Mercure
  • Accor Castle Windsor
  • Mercure Castle Windsor Hotel Windsor
  • Castle Hotel Windsor MGallery Collection
  • Castle Hotel MGallery Collection
  • Castle Windsor MGallery Collection
  • Castle MGallery Collection
  • Windsor Mgallery Windsor
  • Castle Hotel Windsor - MGallery Hotel
  • Castle Hotel Windsor - MGallery Windsor
  • Castle Hotel MGallery Collection
  • Castle Hotel Windsor - MGallery Hotel Windsor
  • Castle Windsor MGallery Collection
  • Castle MGallery Collection
  • Mercure Castle Windsor Hotel Windsor
  • Accor Castle Windsor
  • Mercure Windsor
  • Mercure Windsor Castle
  • Mercure Windsor Castle Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Castle Hotel Windsor - MGallery does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 25 per night.
  • Yes, dogs are welcome. There's a charge of GBP 30 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. There's a charge of GBP 60 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge of GBP 60 (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there's an onsite restaurant, Leaf at the Castle Bar. Nearby restaurants include The Two Brewers (3-min walk), Bill's (3-min walk), and The Real Greek (4-min walk).
8.6.Fabulous.
  • 10.0.Exceptional

    Everything was great except the parking was confusing and tricky. Fortunately the concierge helped us greatly and was very patient with us.

    2 night romance trip, May 2, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Beds have very hard mattresses. Comfort could be better. Two chairs in the room would be nice as 2 persons usually stay in the room.

    John, 2 night romance trip, Oct. 1, 2018

    Verified Hotels.com guest review

  • 8.0.Very Good

    Nice hotel in a great location. Spent a couple nights there recently. It’s a old building with a funky layout - but that’s most of the buildings in the UK. The room was quiet, clean and comfortable (which is all I look for when I travel because I tend not to spen much time there other than for sleeping and getting ready for the day). I would stay there again if I’m ever heading back to Windsor.

    Deb, 2 night trip, Sep. 22, 2018

    Verified Expedia guest review

  • 8.0.Very Good

    Not as good as last year.

    We had a bit of a wait to check in as there was only one person on reception and there were about 4 people waiting. The other Receptionist was on a lunch break, but as with my own workplace, the front of house should always be covered when people go on a break. The breakfast was disappointing. It is now buffet style and each turine contents were only lukewarm and the bacon was empty. Because it is situated in an annexe there should be someone there overseeing the situation. Also the kitchen did not have any Decaf Tea which was disappointing as my partner is severely allergic to caffeine. He opted for a fruit tea, but these days decaf tea is a given in a nice hotel. There were no decaf teabags in the room either. Other than that, the Hotel itself is lovely, but the overall experience was not as good as when we visited last year.

    Barbara, 1 night trip, Sep. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Fantastic overall, comfortable, clean quiet and exceptional service

    Jane, 1 night family trip, Aug. 31, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    満足のいくステイ

    フロントの方がとても親切な対応で、満足のいく滞在でした。

    1 night family trip, Aug. 29, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Family stay

    Lovely stay, central location and lovely staff.

    Jodie, 2 night family trip, Aug. 29, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Very Nice

    It was very nice, not 5 star, but doesn't claim to be. The staff were very friendly and polite. Rooms could have been slightly cleaner around the windows. Overall though, we liked it and would stay again, especially with such a great location. 4 stars all the way.

    antony, 2 night family trip, Aug. 26, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very well located hotel with great facilities

    Very central hotel, excellent for accessing restaurants, pubs, shops and te theatre. The hotel has a car park which is very convenient. The rooms are small but comfortable. The only gripe is that to access the toilet you have to switch the light for the whole bathroom/ toilet space so that the light goes into the bedroom,which we both found woke us up. The bar staff are great and we had drinks there before and after our theatre trip. Nice place, great staff. Oh and teh breakfast was excellent - buffet with full English with a lot of continental options

    uday, 1 night trip with friends, Aug. 26, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    The bedrooms were a bit dated but overall the hotel was lovely. Staff were very friendly & the breakfast was delicious.

    2 night family trip, Aug. 25, 2021

    Verified Hotels.com guest review

See all 420 reviews