Grand Hyatt Bali, Nusa Dua

Hello, first, let me start by saying that we are repeat visitors to the Grand Hyatt hotel in Bali because we previously really enjoyed the overall experience (amenities, staff, and rooms) and I even gave it 5 star in a previous review. Unfortunatly we had a very bad experience 2 days ago with the Taxi arranged by the hotel and more importantly with how the security and staff of the hotel dealt with the issue. In a nutshel, the driver became abusive and threatening, screaming in front of the children and pointing his finger at my wife and threatening to take pictures. Had to pay him money just to leave. The biggest issue is how the hotel staff dealt with it once told. They said the driver told them differently even though there were 4 people listening and that they can not do anything. This is a warning to all future guests not to order any transportation from the hotel, and a message to the management that their staff and manager should deal with the situation a lot better rather than telling the guest that they are lying… For us, unfortunately, this means we will no longer visit this hotel, having this lapse in basic security where you feel unsafe, to have an abusive driver and a manager and staff too busy to even listen to their guests is unacceptable.

Everything was nice but there was some things that didn’t like. The water in the pool was not clean. This maybe because of the wonderful trees over the pool and the sunbeds but this is not an excuse for the 5 starhotel of Hayatt rank. The cleaning pool machine is probably not working properly. Also area around the pool was dirty as well. People was picking up the leaves but no brushing or washing. Two weeks ago we ve been to another 5 star hotel in Turkey and everything evening they washed the area around the pool. Tge table next to sun-beds were dirty. No lifeguards neither around the pools nor the sea.

Location is fabulous, being located at arguably the most desired spot in Nusa Dua. The landscaping is quite attractive. Facilities are getting a bit dated. In addition to getting more choices, the on-site restaurants are getting tired and need a refresh. The rooms also need a bit of renovations.

The hotel is amazing, we enjoyed our stay. Staff is very friendly, courteous and prompt with meeting requests. Will definitely visit again

the resort was beautiful comfortable beds and huge swimming pool and slide. Perfect positioning in nusa dua. The service was awful too many guests and not enough staff. Breakfast was always full and had to wait for table and coffee and tea same happened at the Italian restaurant As a family of 5 we never got a table to fit, always squeezed on a 4. At checkin I didnt get the room I requested ocean view delux connecting. Having 3 small children this was a must as it was written on my booking. In the end after not budging they upgraded us to a suite connecting room at no extra charge. On checkout they then tried to charge me extra. I wont book here again.