Found a better price?
Let us know and we’ll match it.More infoOpens in a new window
Luxury hotel with full-service spa, connected to the convention center, near Kaminaljuyu
No VIP perks. Could not connect to wifi. Teeny weeny TVs! Room was nice, quiet. Free…
Dec. 12, 2021
Restaurant refused to let me enter wearing flip flops. I had to change shoes. Others…
Mar. 15, 2020
This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-out is available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
*See fees and policies for additional details or extra charges
This is a beautiful hotel. I have stayed at this hotel numerous times before. The hotel is great but what made me upset was they now charge $20 USA PP for shuttle to airport. I brought this complaint to the staff. Taxi is $13 flat rate for as many people that can fit in
1 night trip with friends, Dec. 28, 2019
Verified Expedia guest review
The stuff at the spa were great. The people at the reception were ok depending of who you got. For example, We stayed at one of their executive rooms, at the executive lounge I asked to book at taxi and charge it to the room because we needed one at 2:45. The girl booked the taxi but did not charged it to the room, at check out and after I had paid it occurred to me to ask about the charge and he told me that the cab wasn’t paid for, lucky that I asked because we used up all of our cash. Also, both people gave me different prices with the most expensive at the end with hidden hotel charges, which I paid because we really needed to go. Very disorganized. Finally, I wouldn’t recommend eating at the hibiscus, the food looks fancy but it tastes just ok.
2 night family trip, Aug. 18, 2019
Verified Expedia guest review
I loved the view from the room. The room itself was beautiful and well cleaned.
1 night family trip, Feb. 4, 2019
Verified Expedia guest review
Beautiful hotel near everything! A must when in Guatemala city:
Alexandra, 2 night family trip, Feb. 3, 2019
Verified Expedia guest review
The beds were extremely comfortable. Rooms looked chic! Pool and hot tub was an added feature that was perfect at the end of a trip throughout the country.
Braedon, 1 night trip with friends, Jan. 29, 2019
Verified Expedia guest review
An excellent hotel, probably the best in Guatemala. Very nicely located with everything wonderful including facilities and staff.
Pankaj, 5 night trip, Sep. 22, 2018
Verified Expedia guest review
Great location excellent service in every way. Will return.
Tammy, 1 night trip, Sep. 18, 2018
Verified Expedia guest review
Airport shuttle could leave half hour earlier in the morning.
1 night trip, Aug. 2, 2018
Verified Expedia guest review
beutiful hotel close to everything, including a mall within the complex. The staff super,super friendly and helpful and giving attention to every detail posible.
2 night trip, Jul. 26, 2018
Verified Expedia guest review
I like the facility that offers comfort and safe and rooms spacious and clean.In addition sauna and steam room the best!!
Lopez, 4 night trip, Jun. 29, 2018
Verified Expedia guest review