All hotels in Playa del Carmen, Quintana Roo, Mexico
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Gran Porto Resort & Spa All Inclusive, Playa del Carmen

4 stars4 stars
Constituyentes Number 1Playa del CarmenQROO77710Mexico, 866-299-2910
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Excellent4.1 / 5
Location
Great location
WiFi
Good internet service
Food
Delicious food
Beach
Reasonable beach
872See all 872 Hotels.com reviews
From 9,599 reviewsTripAdvisor Traveller Rating

Gran Porto Resort & Spa All Inclusive, Playa del Carmen

Hotel Info: 866-266-9798

from $268 CAD
  • Junior Suite, Oceanfront (Family)
  • Junior Suite
  • Junior Suite, Oceanfront
  • Standard Room
  • BBBungalow to eleimnate DRR
  • Junior Suite, Partial Sea View
  • Junior Suite, Beachfront (Gran Walk out)
  • Grand Suite, 1 Bedroom, Oceanfront (Master)
  • Gran Junior Suite Ocean Front Swim Up

At a glance

Key facts

Hotel size

  • This hotel has 287 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free nearby parking

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included

Also known as

  • Gran Porto Resort All Inclusive Playa del Carmen
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto Resort All Inclusive
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Resort All Inclusive
  • Gran Porto Playa del Carmen
  • Gran Porto
  • Gran Porto Real Hotel
  • Hotel Gran Porto Real
  • Gran Porto Real Mexico
  • Porto Real
  • Porto Real Resort

Policies

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Number of outdoor pools - 2
  • Outdoor seasonal pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Free water park access
  • Beach towels
  • Children's pool
  • Steam room
  • Pool sun loungers
  • Sauna
  • Arcade/game room
Working away
  • Meeting rooms 2
  • Conference center
Services
  • 24-hour front desk
  • Concierge desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Year Built 1999
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden
  • Library
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
Things to enjoy
  • In-room massage available
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • DVD player
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Not included
  • Premium food items
  • Premium and/or non-domestic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Transportation to offsite activities

Kids' club
  • Supervised activities for children between 4 and 12 years old

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities

Spa

Guests may visit SPAreal for a wide range of services such as facials, body treatments, massage therapy, and beauty-salon treatments.

Guests can enjoy the spa's steam bath, sauna, spa tub, or take a cold plunge in the pool. Guests may also enjoy tropical fruit or energy drinks in the relaxation area.

Robes and sandals are provided for all guests.

Please note: Reservations are required one day in advance for all SPAreal treatments and guests must be 18 years of age in order to access the spa.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Miniature golf on site
  • Playground on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Gran Porto Resort & Spa All Inclusive, Playa del Carmen’s small print

Also known as

  • Gran Porto Resort All Inclusive Playa del Carmen
  • Real Gran Porto
  • Gran Porto Real Hotel
  • Gran Porto Real Mexico
  • Gran Porto Real Resort Spa
  • Grand Porto Real Playa Del Carmen
  • Hotel Gran Porto Real
  • Gran Porto Resort All Inclusive Playa del Carmen
  • Gran Porto Resort All Inclusive
  • Gran Porto Playa del Carmen
  • Gran Porto Resort And Spa Riviera Maya/Playa Del Carmen, Mexico
  • Gran Porto Resort All Inclusive
  • Gran Porto Playa del Carmen
  • Gran Porto
  • Gran Porto Real Hotel
  • Hotel Gran Porto Real
  • Gran Porto Real Mexico
  • Porto Real
  • Porto Real Resort

Policies

Guests under 18 years old are not allowed in the spa.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.1 /5 from 872 reviews

Gran Porto Resort & Spa All Inclusive, Playa del Carmen
Good3.0 / 5
overpriced for what you got. Didn't give us the room we wanted. Buffet is small and no options for kids. Kids club was great.
2 night family trip
Gran Porto Resort & Spa All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Found hotel staff very friendly and helpful. Enjoyed our stay.
7 night family trip
Gran Porto Resort & Spa All Inclusive, Playa del Carmen
Outstanding5.0 / 5
Not a better place to stay
Amazing people. Amazing service. Will be back
4 night romance trip
Gran Porto Resort & Spa All Inclusive, Playa del Carmen
Excellent4.0 / 5
Didn't get the room we paid for.
We had a good time at Gran Porto. The restaurants including the buffet which we usually don't care for were very good. Employees and staff were very friendly and helpful. The area was perfect for getting around on foot. The only problem we encountered was check in. We arrived at 3:30 and I have no idea what room they were giving us but spoke up and said it had better be what we paid for. At that point Francisco stated that they were pretty full up, but he would speak to his supervisor. I ordered and paid for a Junior Suite Oceanfront. I also wrote to the resort and asked that because of our ages, we are in our 70s that they put us as far away from the pool as possible. I know that is not guaranteed. Well he came back and said his supervisor approved our room and we would have to wait for cleaning. Well we waited until 5:30. Now we were exhausted and the first day was wasted. When we arrived at our room it was a family suite with large bunk beds and a trundle along with our two double beds. We had to spend our time there looking at those bunks plus to top it off we were right over the pool. Needless to say were tired and not about to ask to be moved again so we put up with it. Luckily the rest of the resort and trip with just fine and we had a good time, but probably will not return because of the room situation.
5 night romance trip
Gran Porto Resort & Spa All Inclusive, Playa del Carmen
Excellent4.0 / 5
Checking in was late in day. We arrived in am, room not ready till 4pm. Staff always professional& courteous. Food average, disappointed in beach since rocky & not swim able. Pool activities fun & staff there great! Shows at night very entertaining! Local shopping great!
4 night family trip

See all reviews

Gran Porto Resort & Spa All Inclusive, Playa del Carmen

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