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Hotel Ciudad Real Palenque, Palenque
VIP
Family-friendly hotel in Palenque with 3 restaurants and spa
- Great for families
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
From$93 CAD$58 CADPrice available on 16 Jun. 2022
Restrictions related to your trip
This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Carretera a Pakal-Na Km. 1.5, Palenque, 29960, CHIS, Mexico
8.8.Fabulous.346 verified Hotels.com guest reviews
This a dated although nice hotel. It's conveniently located off the main road into…
Jan. 20, 2022
This is a resort quality hotel that just needs a little extra up keep. All the amenities…
Jan. 3, 2022
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Social distancing measures are in place
- gap period enforced between guest stays72 hours
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
Guests rated location
Quiet22 positive mentions
Safe17 positive mentions
Convenient16 positive mentions
Easy parking16 positive mentions
The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
- Free parking
- Pool
- Free WiFi
- Non-smoking
- Air Conditioning
Property highlights
Main amenities
- 72 smoke-free guestrooms
- Daily housekeeping
- 3 restaurants and 2 bars/lounges
- Full-service spa
- Outdoor pool
- Breakfast available
For families
- Free cribs/infant beds
- Playground on site
- Children's club (free)
- Private bathroom
- Television
- Free toiletries
What’s around
- Palenque Archaeological Zone - 4.7 mi / 7.6 km
- Misol-Ha Waterfalls - 5.1 mi / 8.2 km
- Cascadas de Roberto Barrios - 18.9 mi / 30.5 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Superior Double Room
- Junior Double Room
- Deluxe Suite
What’s around
Landmarks
- Palenque Archaeological Zone - 4.7 mi / 7.6 km
- Misol-Ha Waterfalls - 5.1 mi / 8.2 km
- Cascadas de Roberto Barrios - 18.9 mi / 30.5 km
Getting around
- Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 106 min drive
- Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
map
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See on map
Carretera a Pakal-Na Km. 1.5, Palenque, 29960, CHIS, Mexico
At a glance
Hotel size
- This hotel has 72 rooms
Arriving/leaving
- Check-in time 3:00 PM-anytime
- Check-out time is 1 PM
Restrictions related to your trip
- This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.
Special check-in instructions
Front desk staff will greet guests on arrival.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free uncovered onsite self parking
- Free onsite RV/bus/truck parking
- Wheelchair-accessible parking and van parking on site
Other information
- Smoke-free property
In the hotel
Taking the kids?
- Children's club (free)
Food and drink
- Cooked-to-order breakfast daily (surcharge)
- 3 restaurants
- 2 bars/lounges
- Snack bar/deli
- Swim-up bar
- Poolside bar
- Room service (during limited hours)
Things to do
- Number of outdoor pools - 1
- Waterslide
- Full-service spa
- Playground on site
- Pool sun loungers
Working away
- Business center
- Meeting rooms
Services
- 24-hour front desk
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Luggage storage
Facilities
- Safe-deposit box at front desk
- Garden
- Terrace
Accessibility
- Wheelchair-accessible parking
- Wheelchair-accessible public restroom
- Wheelchair-accessible van parking
- Wheelchair-accessible registration desk
- Wheelchair-accessible pool
- Wheelchair-accessible meeting spaces/business center
- Wheelchair-accessible on-site restaurant
- Wheelchair-accessible lounge
- Handrails in stairways
Languages Spoken
- English
- Spanish
In the room
Home comforts
- Air conditioning
- Iron/ironing board (on request)
Things to enjoy
- Balcony
Freshen up
- Private bathroom
- Shower only
- Free toiletries
- Hair dryer
Be entertained
- 42-inch flat-screen TV
- Cable TV channels
Stay connected
- Desk
- Free WiFi
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
The spa is open daily.
Dining
Las Palmas - This poolside sports bar specializes in Mexican cuisine and serves lunch and dinner.
La Terraza - This poolside sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
La Terraza - This poolside sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Fees & policies
Optional extras
- Breakfast costs between MXN 55 and MXN 160 for adults, and MXN 55 and MXN 160 for children (approximately)
- Late check-out can be arranged for an extra charge
Hygiene and cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 72 hours between bookings.
Policies
This property does not have elevators.
Guests can rest easy knowing there's a smoke detector on site.
This property accepts credit cards, debit cards and cash.
Also known as
- Ciudad Real Hotel
- Hotel Ciudad Real Palenque Palenque
- Hotel Ciudad Real Palenque Hotel Palenque
- Ciudad Real Palenque
- Hotel Ciudad Real Palenque
- Hotel Ciudad Real
- Ciudad Real Palenque Palenque
- Hotel Ciudad Real Palenque Hotel
Also known as
- Ciudad Real Hotel
- Hotel Ciudad Real Palenque Palenque
- Hotel Ciudad Real Palenque Hotel Palenque
See more
*See fees and policies for additional details or extra charges
FAQs
- Yes, Hotel Ciudad Real Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking. Free RV/bus/truck parking is available.
- Yes, there's an outdoor pool.
- Sorry, pets and service animals aren't allowed.
- You can check in from 3:00 PM - anytime. Check-out time is 1 PM. Late check-out is available for a charge.
- Yes, there are 3 onsite restaurants, featuring Mexican cuisine, garden views, and poolside dining. The dining venue will be unavailable from July 1 2021 to June 1 2022 (dates subject to change). Nearby restaurants include Latte cafeteria (9-min walk), Cafe Colibri (10-min walk), and La Vita é Bella (12-min walk).
- Hotel Ciudad Real Palenque has 2 bars and a spa, as well as a waterslide and a garden.
8.8.Fabulous.346 verified Hotels.com guest reviews
- 10.0.Exceptional
Beautiful stay at Ciudad. Me and my girlfriend had pleasant experience with this hotel. Great, clean room, amazing service and pool is everything you need after a long trip
Alex, 1 night trip, Jun. 6, 2018
Verified Expedia guest review
- 10.0.Exceptional
Very attractive hotel with a peaceful atmosphere
Truly enjoyed my stay here. Wonderful charming hotel that caters to its guests. I arrived late in the afternoon and was invited to a scrumptious buffet. The front of the house staff were very kind and helpful. The cook was personable and came out of the kitchen to chat. Small but clean pool to refresh yourself after a long but powerful day at the ruins.
Other trip, Mar. 22, 2016
Verified Expedia guest review
- 10.0.Exceptional
Highly recommended hotel。
The rooms are very good, the environment is very beautiful, the swimming pool is also very good. Restaurants do very delicious.
ning, Other trip, Aug. 7, 2016
Verified Expedia guest review
- 10.0.Exceptional
What a great place to stay. Hospitallity perfect.
It was a wonderful place to stay. This place is very quiet and peaceful. Got up to a slight noise by our screen door to find a peacock wanting to greet us. The staff is attentive and so helpful.Nice swimming pool and beautiful surroundings. The restaurant has a great staff and food. Buffet breakfast and fine bar drinks all day till 10pm. Great stay.Recommended.
Corinne, 2 night trip, Jan. 21, 2022
Verified Hotels.com guest review
- 8.0.Very Good
Quiet at this time.
Steve, 4 night trip with friends, Jan. 14, 2022
Verified Expedia guest review
- 8.0.Very Good
We enjoyed our stay. The room was spacious and clean, calm and did to us what we needed, rest. The restaurant isn't that great, and the breakfast somewhat disappointing. The whole place has an aura of past glory, and furnished with taste from early 80s (I know it, I was there!). Also, it isn't close to the centre. But all in all, the place satisfied us and was good value for money.
Davide, 2 night trip, Jan. 6, 2022
Verified Hotels.com guest review
- 10.0.Exceptional
Great price
Nice location not far from The Mayan pyramids and downtown. Great hotel at a great price
Jamie, 3 night trip with friends, Jan. 5, 2022
Verified Hotels.com guest review
- 10.0.Exceptional
Extremely kind staff always willing to go Above and beyond tl assist
Aaron, 2 night family trip, Dec. 20, 2021
Verified Hotels.com guest review
- 8.0.Very Good
Dated but good
A slightly dated but good hotel with friendly staff and a nice swimming pool.
Charles, 2 night trip, Dec. 11, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Green heaven
Great Hotel, lots of green around pool is nice the restaurant is great (first you think its expensive, after you realize that Palenque is generally overpriced you will see that the quality and the quantity is excellent for supper and breakfast.
achim, 2 night family trip, Nov. 28, 2021
Verified Hotels.com guest review