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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Belmond Maroma Resort & Spa, Playa del Carmen

5-star5 stars
Carretera Cancun Tulum Km 51, Riviera Maya, Playa del Carmen, QROO, 77710, Mexico

Upscale beachfront hotel with spa, near Maroma Beach
  • Free on-the-go breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Beautiful property, excellent service and staff. Best beach in the world.Feb. 25, 2020
  • Outstanding food and service, great beach and beach amenities Feb. 9, 2020

Belmond Maroma Resort & Spa, Playa del Carmen

from $522 CAD
  • Room (Oceanfront One Bedroom Suite)
  • Deluxe Room, Ocean View (Deluxe Ocean View Room)
  • Suite, Ocean View (Master)
  • Suite, Garden View (Master Garden Family Suite)
  • Deluxe Room, Garden View (Deluxe Garden View Room)
  • Junior Suite, Ocean View (Ocean View Junior Suite)

What’s around Belmond Maroma Resort & Spa, Playa del Carmen

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 6.7 mi / 10.8 km
  • Quinta Avenida - 10.9 mi / 17.5 km
  • Puerto Morelos Town Square - 11.7 mi / 18.8 km
  • Puerto Morelos Reef - 11.7 mi / 18.9 km
  • Xcaret Eco Theme Park - 17 mi / 27.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 37 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 63 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Children's club *

Pets

  • Pets allowed *

  • 2 per room (up to 11 lbs)

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking on site (limited)

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free on-the-go breakfast daily
  • 2 bars/lounges
  • Restaurant
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Sailing on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 936
  • Conference space size (meters) - 35
  • One meeting room
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 16
  • Year Built - 1980
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
  • Picnic area
  • Library
  • Television in common areas
Accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • In-room massage available
  • Furnished patio
Freshen up
  • Partially open bathroom
  • Designer toiletries
  • Hair dryer
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Kinan Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 3 years old are not allowed in the spa.

Dining

El Restaurante - This beachfront fine-dining restaurant specializes in Mexican cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

La Cantina - This bar specializes in Mexican cuisine and serves dinner only. Reservations are required. Open select days.

Freddy's Bar - This beachfront bar specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Free bicycles on site
  • Pilates classes on site
  • Sailing on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Snorkeling nearby
  • Windsurfing nearby

Belmond Maroma Resort & Spa, Playa del Carmen’s small print

Also known as

  • Belmond Maroma Resort
  • Belmond Maroma Resort & Spa Hotel
  • Belmond Maroma Resort & Spa Playa del Carmen
  • Belmond Maroma Resort & Spa Hotel Playa del Carmen
  • Belmond Resort
  • Belmond Maroma
  • Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
  • Maroma Resort Spa
  • Maroma Hotel Playa Del Carmen
  • Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
  • Maroma Resort Spa
  • Belmond Maroma & Del Carmen

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

  • Pool access available from 6:00 AM to 8:00 PM.
  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

    Children under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision.

    Children under 12 years old are not allowed in the spa without adult supervision.

    Guests under 3 years old are not allowed in the spa.

    This property does not have elevators.

    Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Parties and events are allowed on site. 

    Long-term renters welcome.

    Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    Pet deposit: MXN 3680 per stay

      Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Rollaway beds are available for MXN 100.0 per night

    Children's club access is available for an extra charge

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of MXN 3680 per pet, per night

    Service animals exempt from fees

    Airport shuttle service is offered for an extra charge of MXN 2827 per vehicle (one-way, Maximum occupancy 4)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Belmond Maroma Resort & Spa, Playa del Carmen

    • Does Belmond Maroma Resort & Spa offer free cancellation for a full refund?
      Yes, Belmond Maroma Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Belmond Maroma Resort & Spa currently open?
      This property is closed from April 17 2020 to September 14 2020 (dates subject to change).
    • What are the cleanliness and hygiene measures currently in place at Belmond Maroma Resort & Spa?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Belmond Maroma Resort & Spa?
      Yes, there's free self and valet parking. Parking spots may be limited.
    • Is there a pool at Belmond Maroma Resort & Spa?
      Yes, there are 3 outdoor pools. Guests have pool access from 6:00 AM to 8:00 PM.
    • Are pets allowed at Belmond Maroma Resort & Spa?
      Yes, pets are welcome, with a limit of 2 per room and maximum weight of 11 lbs per pet. There's a charge of MXN 3680 per pet, per night, and there's also a deposit of MXN 3680 per stay. Service animals are exempt from fees.
    • What are the check-in and check-out times at Belmond Maroma Resort & Spa?
      You can check in from 3:00 PM to midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Are there restaurants at or near Belmond Maroma Resort & Spa?
      Yes, there's an onsite restaurant that serves Mexican cuisine.
    • Is airport shuttle service offered by Belmond Maroma Resort & Spa?
      Yes, an airport shuttle is available. The charge is MXN 2827 per vehicle one-way.
    • What is there to do near Belmond Maroma Resort & Spa?
      Recommended spots to visit include El Camaleon Mayakoba Golf Course (6.7 mi) and Quinta Avenida (10.9 mi), along with Puerto Morelos Town Square (11.7 mi) and Puerto Morelos Reef (11.7 mi).

    Recent reviews

    Exceptional 9.6 From 35 reviews

    Very Good 8.0
    maroma
    another wonderful stay at Maroma. The people make this resort super special
    us1 night trip
    Exceptional 10.0
    Special hotel!
    The people make this hotel! We have been visiting for almost a year and the same people are there year after year. The hotel is small and comfortable. The find is amazing!
    Candice, us4 night romance trip
    Exceptional 10.0
    Second Honeymoon
    I have stayed at nice hotels before, but the Belmond Maroma really was heads and shoulders above the rest. Everyone on the staff was truly amazing. From the beach waiters to bartenders to the desk service, recreation services, the hotel really sets a standard for great customer service. I can't say enough good about the place. There was nothing about the place that was not excellent.
    Braden, us4 night romance trip
    Exceptional 10.0
    Fabulous vacation
    Was wonderful Hotel staff amazing.
    us4 night family trip
    Exceptional 10.0
    Amazing place
    This place is amazing. We were looking at a more private hotel around playa del Carmen and this place exceeded our expectations.
    us3 night romance trip
    Exceptional 10.0
    This is one of the nicest hotels we have ever stayed in. The service is amazing.
    gb3 night romance trip

    Belmond Maroma Resort & Spa, Playa del Carmen

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