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All properties in Tulum, Tulum, Quintana Roo, Mexico
1 room, 2 adults

Copal Tulum Hotel, Tulum

4-star4 stars
Calle Ixchel sn, Tulum, QROO, 77760, Mexico

4-star hotel with spa, near Tulum National Park
  • Free WiFi and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from January 17 2020 to February 6 2020 (dates subject to change).
  • Very basic hotel. The room didn’t have a phone so you always had to walk to the lobby for…Dec. 18, 2020
  • My boyfriend and I booked a night here very last minute and so happy we did. Everything…Aug. 22, 2020

Copal Tulum Hotel, Tulum

from $158 CAD
  • Exclusive Double Room, 1 King Bed, Garden View
  • Exclusive Apartment, Multiple Beds, Ensuite
  • Premium Double Room, 1 King Bed, Private Pool, Garden View
  • Exclusive Studio, 1 King Bed with Sofa bed, Garden View
  • Deluxe Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
  • Exclusive Apartment, 2 Bedrooms, Private Bathroom, Garden View
  • Deluxe Apartment, Multiple Beds, Private Pool, Garden View
  • Premium Apartment, Multiple Beds, Private Pool, Garden View
  • Deluxe Apartment, 2 Bedrooms, Private Pool, Garden View
  • Deluxe Apartment, 3 Bedrooms, Private Pool, Garden View
  • Premium Apartment, 2 Bedrooms, Private Pool, Garden View
  • Exclusive Apartment, 4 Bedrooms, Garden View

What’s around Copal Tulum Hotel, Tulum

Landmarks

  • Tulum National Park - 21 min walk
  • Dos Aguas Park - 22 min walk
  • Las Palmas Public Beach - 2.9 mi / 4.7 km
  • SFER IK - 2.6 mi / 4.2 km
  • Playa Paraiso - 3.3 mi / 5.2 km
  • Tulum Beach - 3.4 mi / 5.4 km
  • Tulum Mayan Ruins - 4.4 mi / 7 km
  • Gran Cenote - 4.7 mi / 7.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

At a glance

Key facts

Hotel size

  • This hotel has 85 rooms

Arriving/leaving

  • Check-in time 3:00 PM-9:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Poolside bar
Things to do
  • Number of outdoor pools - 2
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
Facilities
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Handrails in hallways
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
Sleep well
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Memory foam mattress
Things to enjoy
  • In-room massage available
  • Yard
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • 43-inch Smart TV
  • Netflix
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Copal Tulum Hotel, Tulum’s small print

Also known as

  • Copal Tulum Hotel Hotel
  • Copal Tulum Hotel Tulum
  • Copal Tulum Hotel Hotel Tulum

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 9:00 PM.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between MXN 320 and MXN 320 for adults, and MXN 320 and MXN 320 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Copal Tulum Hotel, Tulum

  • Does Copal Tulum Hotel offer free cancellation for a full refund?
    Yes, Copal Tulum Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Copal Tulum Hotel currently open?
    This property is closed from January 17 2020 to February 6 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Copal Tulum Hotel?
    This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Is parking offered on site at Copal Tulum Hotel?
    Yes, there's free self parking.
  • Is there a pool at Copal Tulum Hotel?
    Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
  • Are pets allowed at Copal Tulum Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Copal Tulum Hotel?
    You can check in from 3:00 PM - 9:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Copal Tulum Hotel?
    Yes. Nearby restaurants include Chacabar (6-min walk).
  • What is there to do at Copal Tulum Hotel and nearby?
    Copal Tulum Hotel has 2 outdoor pools and a spa, as well as a 24-hour fitness center and a garden.

Recent reviews

Very Good 8.2 From 129 reviews

Exceptional 10.0
Excellent place to stay
The hotel was beautiful & the atmosphere was peaceful and relaxing , i didn’t want to leave . The staff were wonderful , super helpful and everyone was very nice !
Desiree, us3 night trip with friends
Fair 4.0
Booked with hotels.com and Arrived for check in, guest services said they would not honor hotels.com pricing and charged us $40 extra per night. Will be reaching out to get refunded. Went out for adventures and came back to our room only to not be able to get to our room due to maintenance repaving our patio and floor room. Proceeded to front desk to get manager and she said they made a mistake and thought we had already checkex out. Unbelievable as she only apologized and offered no incentive. Room was fine with plunge pool in front patio overlooking but service was atrocious.
Crystal, us4 night trip
Fair 4.0
very Loud Place
First time in Tulum, didn't realize how far the hotel is from the beach strip, so be prepared to spend money on Taxi they have set fees on the way to the beach but coming back is when the local taxi drivers can charge whatever they want specially if you are returning at night be ready to pay 2 or 3 times more, the hotel is a converted condominium building so if you rent a single room you will be hearing whatever the neighbors are doing....... With that said I had a few days where the neighbors were playing really loud music since 8 am and there was nothing I could do, also there was a group of women from ATL that got into an argument and it was very loud as well, however the Japanese restaurant on the second level is amazing some of the best food I had during my stay.
Omar, us4 night trip with friends
Very Good 8.0
Jungle Paradise! Nearly perfect, but a few cons
We loved it at the Copal Tulum Hotel, we are a family of 4 with a teen and a 7 year old and stayed in a one bedroom apartment with a private pool Pros: Easy parking, right outside reception along the sidewalk Beautiful large stylish apartment Common pool was amazing and our kids loved it. Nice temperature and plenty of shade to keep the sun at bay. All the staff were super friendly. They kept the mosquitos at bay with citronella, but a few still found their way into our room and bit us at night. Rooftop pool is beautiful and overlooks the hotel and jungle. We didn't spend a lot of time there as it's quite exposed, but worth the visit. Bikes and scooters for rental - looked good but we didn't rent them. Cons: Location, in a new area which is nice, but not that convenient to the beach and town (there's a secret road to the town that isn't marked on google maps). The road to the beach is busy and it's hard to find parking. We were encouraged not to visit the partner beach club and didn't bother with it Kitchen - it's a beautiful kitchen and while we didn't plan to cook, there was a lack of kitchenware so it would have been impossible. There were no bowls and we had to go to the restaurant each day to get then for breakfast. Private pool : such a disappointment, it's like a hot tub but freezing, so ended up being pretty much useless for us. Also, we were on the ground floor and the pool is not at all private with people walking along looking right in.
Chris, us4 night family trip
Very Good 8.0
Copal Tulum is beautiful !! 🌺🌺
Copal Tulum is very beautiful ! The entire staff services were impeccable!! Ivan was very professional and exceptional at the front desk !! Laly and all the beautiful ladies at the front desk were very professional and exceptional . The restaurants at the were very beautiful ! The staff was amazing ! Copal is very clean !! The housekeeping staff was amazing ! Moses gives the BEST massages ever !! What a wonderful beautiful soul! The owner should be VERY proud of his staff ! I loved staying here ! I will be back !! It’s very tranquil . I love Copal Tulum !! ♥️♥️
Jamie, us7 night trip
Exceptional 10.0
Hidden Gym
Loved this tucked away Gem!!! The staff was amazing and communication was great. If you have any concerns they respond quickly. I highly recommend this place .. I stayed in the 3 bedroom and loved the pool which is more like a jacuzzi! But it was perfect. Would stay again.
Raina, us3 night trip with friends
Exceptional 10.0
Well Worth it !
My stay at Copal was absolutely amazing, with this being my first time in Tulum, the staff was so friendly and willing to help me find activities and places to eat even covid testing so I can get back in the states. I can’t wait to go back !
Veronica, us2 night trip with friends
Exceptional 10.0
Loved LOVED this place
We found this place by accident - we had to move from our house rental at 1am on a Wednesday night (we found several scorpions in the bed!) and I went online and Copal looked good and had a room so we took it. We were not expecting anything amazing just clean and safe. I can't say enough good things about this place. We arrived at 1am a little bedraggled in our night clothes. They were helpful, considerate, and happy to make our stay amazing even though we only planned to stay just 1 night. As it turns out we stayed 4 and had not one complaint. Copal Tulum was beautiful, clean, comfortable and all of the staff go out of their way to be helpful and friendly. We will certainly be back!
Laurie, us1 night trip with friends
Poor 2.0
Room was not to size and it smelled of humidity. We had to move 3 times but same problem.
Ronnie, us6 night trip
Good 6.0
the room was much smaller than described on the pictures. We requested early check-in but our room was not available for almost two hours past check-in time. Other than that, everything was okay
us6 night trip with friends

Copal Tulum Hotel, Tulum