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Copal Tulum Hotel

Photo gallery for Copal Tulum Hotel

2 outdoor pools
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Copal Tulum Hotel

VIP Access

Copal Tulum Hotel

4.5 star property
Luxury hotel in Tulum with 2 restaurants and 2 outdoor pools

8.2/10 Very good

473 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $181
Price available on 12/07/2022
Map
Calle Ixchel sn, Tulum, QROO, 77760
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Pool bar
  • Massage/treatment rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Tulum National Park - 3 min drive
  • Playa Paraiso - 9 min drive
  • Tulum Beach - 14 min drive
  • Tulum Mayan Ruins - 18 min drive
  • Gran Cenote - 10 min drive
  • Sian Ka'an Biosphere Reserve - 29 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Curry by Po Thai - 15 min walk
  • El Vegetariano - 16 min walk
  • La Parrillada - 16 min walk
  • Batey - 17 min walk
  • Le Bistro - 17 min walk

About this property

Copal Tulum Hotel

Placing you 3.1 mi (5 km) from Tulum Mayan Ruins and 3.3 mi (5.2 km) from Playa Paraiso, Copal Tulum Hotel offers an airport shuttle (available 24 hours) for MXN 2500 per vehicle. You can visit the spa to be pampered with deep-tissue massages, facials, or aromatherapy, and Copal, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 2 outdoor pools, a poolside bar, and a 24-hour fitness center.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 85 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))

Parking

  • Free secured, uncovered onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Room service (late night)

Working away

  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness center
  • 2 outdoor pools
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Handrails in hallways
  • Handrails in stairways

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 43-inch Smart TV
  • Satellite TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Bathrobes

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • In-room massage
  • Deck or patio
  • Yard

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Chef
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Copal - Overlooking the garden, this delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between MXN 500 and MXN 1000 for adults, and MXN 400 and MXN 550 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs MXN 250 (one-way)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Frequently asked questions

Does Copal Tulum Hotel offer free cancellation for a full refund?
Yes, Copal Tulum Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Copal Tulum Hotel?
As of 6 Dec 2022, prices found for a 1-night stay for 2 adults at Copal Tulum Hotel on 7 Dec 2022 start from CA $181, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Copal Tulum Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Copal Tulum Hotel?
Yes, there are 2 outdoor pools. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Copal Tulum Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Copal Tulum Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Copal Tulum Hotel?
Yes, an airport shuttle is available. The charge is MXN 2500 per vehicle one-way.
What are the check-in and check-out times at Copal Tulum Hotel?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Copal Tulum Hotel and nearby?
Copal Tulum Hotel has 2 outdoor pools and a spa, as well as a 24-hour fitness center and a garden.
Are there restaurants at or near Copal Tulum Hotel?
Yes, there are 2 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Curry by Po Thai (15-min walk).
Does Copal Tulum Hotel have any outdoor private spaces?
Yes, every room features a deck or patio and a yard.

Overall score and ratings

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

2/10 Poor

Money got stolen from room and mgmt did nothing
The interior of the hotel is beautiful. The room is great too. Our room had a personal pool on the rooftop, which was pretty cool. The room came with a functional kitchen. I wouldn’t recommend this hotel for one reason only - money was stolen from our room and management did nothing about it. Before going on a day trip, I counted the money ($838, MXN 8360), recorded it in a spreadsheet, put the money inside a backpack and put it inside the closet. When I counted it again the next morning, I noticed that $60 and MXN 700 were missing. I notified the front desk, but they didn’t seem surprised at all. They assigned some employees to investigate, who promised to finish it in 24-48 hours. On the 4th day, I finally got hold of that guy and he told me that they’ve checked the key card logs and only the housekeeper went into the room that day. But since they took photos of our laptop and headphone and those weren’t stolen, it proves that nothing was stolen from the room. He said if I didn’t like the outcome, I could talk to the hotel manager. Getting hold of the manager took one more day. They were very sweet talking and apologized and wanted to refund 1 night of room cost. However, they needed us to sign an NDA that we cannot talk about our experience on any platform and we cannot hold them liable. At that point, I told them to leave the room. In summary, management didn’t take any action for theft from the room and it is very likely some part of the management is complicit in it.
Sabbir Yousuf, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

GARY, 2-night trip
Verified Hotels.com guest review

4/10 Fair

lashun, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing stay!
We absolutely loved our stay at the Copal Tulum Hotel. The place is absolutely gorgeous, with both swimming pools beautiful (an infinity pool at the top of one of the floors and another pool surrounded by greenery). We had a room with its own pool, but we used the other pools more. All members of the staff were super helpful, and the food at the restaurant was great.
Yebga, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

lady, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Beautiful concept but limited dining option
andrew, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Since I'm not a cat person, I didn't like how this hotel had cats walking around the facility
Charmeka, 7-night family trip
Verified Expedia guest review

2/10 Poor

Moriah, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Sydney, 4-night trip
Verified Expedia guest review