Copal Tulum Hotel
Luxury hotel with 2 restaurants, near Playa Paraiso
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Copal Tulum Hotel
Photo gallery for Copal Tulum Hotel
Overview of Copal Tulum Hotel
8.2
Very good
Property highlights
- Restaurant
- Bar
- Pool
- Spa
- Air conditioning
- Free parking
Calle Ixchel sn, Tulum, QROO, 77760
What's around
- Hospital de Tulum18 min walk
- Dos Aguas Park3 min drive
- Tulum National Park3 min drive
- Tulum, Quintana Roo (TUY)14 min drive
Main amenities
- Daily housekeeping
- 2 restaurants and bar/lounge
- Full-service spa
- 2 outdoor pools
- Breakfast available
- 24-hour fitness center
- Pool bar
- Massage/treatment rooms
- Airport shuttle
- Terrace
- 24-hour front desk
- Air conditioning
Feel at home
- Private bathroom
- Television
- Garden
- Terrace
- Daily housekeeping
- Laundry facilities
Room options
View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View
Premium Apartment, 1 Bedroom, Private Pool, Garden View
View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View
Luxury Apartment, 2 Bedrooms, Terrace, Garden View
View all photos for Luxury Apartment, 1 Bedroom, Private Pool, Garden View
Luxury Apartment, 1 Bedroom, Private Pool, Garden View
View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View
Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View
View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View
View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View
Premium Double Room, 1 King Bed, Private Pool, Garden View
View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View
Luxury Apartment, 1 Bedroom, Terrace, Garden View
View all photos for Deluxe Double Room, 1 King Bed, Terrace, Garden View
Deluxe Double Room, 1 King Bed, Terrace, Garden View
View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View
Premium Apartment, 2 Bedrooms, Private Pool, Garden View
View all photos for Luxury Apartment, 4 Bedrooms, Garden View
Luxury Apartment, 4 Bedrooms, Garden View
View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View
Luxury Apartment, 2 Bedrooms, Private Pool, Garden View
View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View
About this area
What's nearby
- Tulum National Park - 3 min drive
- Las Palmas Public Beach - 8 min drive
- Tulum Mayan Ruins - 9 min drive
- Tulum Beach - 12 min drive
- Playa Paraiso - 17 min drive
- Gran Cenote - 10 min drive
- Sian Ka'an Biosphere Reserve - 14 min drive
- Soliman Bay - 23 min drive
- Xel-Há Park - 16 min drive
- Dos Ojos Cenote - 31 min drive
Getting around
Restaurants
- Taqueria Honorio - 18 min walk
- Antojitos la Chiapaneca - 18 min walk
- Sueno del Mar - 16 min walk
- La Gloria de Don Pepe - 15 min walk
- Kay Nah - 16 min walk
About this property
Copal Tulum Hotel
Languages
English, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.
At a glance
Hotel size
- 85 rooms
Arriving/Leaving
- Check-in time from 3:00 PM - anytime
- Express check-in/out available
- Early check-in subject to availability
- Minimum check-in age: 18
- Check-out time is noon
- Late check-out subject to availability
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
- Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Parking
- Free secured, uncovered onsite self parking
Transfers
- Airport shuttle on request (available 24 hours)*
Other information
- Smoke-free property
Property amenities
Food and drink
- Cooked-to-order breakfast (surcharge) each morning 7:30 AM–11:30 AM
- 2 restaurants
- Bar/lounge
- Poolside bar
- Room service (late night)
Working away
- Coworking spaces
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Dry cleaning/laundry services
- Luggage storage
- Bicycle rentals
- Pool loungers
Facilities
- Safe-deposit box at front desk
- Garden
- Terrace
- 24-hour fitness center
- 2 outdoor pools
- Full-service spa
- Massage/treatment rooms
Accessibility
- Elevator
- Elevator door width (inches): 39
- Wheelchair-accessible pool
Room amenities
Be entertained
- 43-inch Smart TV
- Satellite TV channels
- Netflix
Home comfort
- Air conditioning
- Ceiling fan
- Minibar
- Bathrobes
Sleep well
- Down comforter
- Blackout drapes/curtains
- Soundproofed rooms
- Turndown service
- Premium bedding
- Memory foam mattress
What to enjoy
- In-room massage
- Deck or patio
- Yard
Freshen up
- Private bathroom
- Rainfall showerhead
- Shower only
- Designer toiletries
- Hair dryer
- Towels
- Toilet paper
Stay connected
- Desk
- Free WiFi
Food and drink
- Chef
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Access via exterior corridors
- Guidebooks/recommendations
- Restaurant dining guide
Special features
Spa
The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Dining
Copal - Overlooking the garden, this delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Fees & policies
Optional extras
- Cooked-to-order breakfast is offered for an extra charge of approximately MXN 360–360 per person
- Airport shuttle service is offered for an extra charge of MXN 2500 per vehicle (one-way, maximum occupancy 3)
- Early check-in can be arranged for an extra charge (subject to availability)
- Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
- Airport shuttle service for children up to age 17 costs MXN 250 (one-way)
Pool, spa, & gym (if applicable)
- Pool access available from 7:00 AM to 9:00 PM
- Guests under 16 years old are not allowed in the spa
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is professionally cleaned; the property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards, debit cards and cash.
Also known as
Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum
Frequently asked questions
Reviews
8.2