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Fairmont El San Juan Hotel

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Pillowtop beds, in-room safe, blackout drapes, soundproofing
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
4 outdoor pools, cabanas (surcharge), pool umbrellas

Overview of Fairmont El San Juan Hotel

UNESCO Sustainable Travel Pledge

Fairmont El San Juan Hotel

5-star property
Isla Verde beachfront resort with spa and casino

7.8/10 Good

1,054 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
6063 Isla Verde Avenue, Carolina, 00979

Room options

About this area

What's nearby

  • In Isla Verde
  • Casino del Mar at La Concha Resort - 12 min drive
  • Condado Beach - 12 min drive
  • Pan American Pier - 14 min drive
  • Puerto Rico Convention Center - 15 min drive
  • Jose Miguel Agrelot Coliseum - 15 min drive
  • Port of San Juan - 16 min drive
  • Fort Buchanan - 21 min drive
  • El Yunque National Forest - 45 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 9 min drive

Restaurants

  • La Piccola Fontana - 3 min walk
  • Ruth's Chris Steak House - 4 min walk
  • Platos - 5 min walk
  • Piu Bello Gelato - 5 min walk
  • Mi Casita - 5 min walk

About this property

Fairmont El San Juan Hotel

At Fairmont El San Juan Hotel, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll have access to onsite snorkeling. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Serving Caribbean cuisine, Caña is one of 6 restaurants and 3 poolside bars. Other highlights at this luxurious resort include 7 bars/lounges, a casino, and a nightclub. Fellow travelers love the airport proximity and location.

Languages

English, German, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 304 units
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured onsite self parking (USD 25 per day; includes in/out privileges)
  • Secured onsite valet parking (USD 30 per day; includes in/out privileges)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 6 restaurants
  • 7 bars/lounges
  • 3 poolside bars
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Personal watercraft (motorized)
  • Snorkeling
  • Concerts/live shows
  • Shopping
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • 3 meeting rooms
  • Conference space (40000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 1958
  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 4 outdoor pools
  • Art gallery on site
  • Designer stores on site
  • Casino
  • Full-service spa
  • Nightclub
  • 14 casino gaming tables
  • 298 casino slot machines
  • 2 outdoor tennis courts
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to elevator
  • Visual alarms in hallways
  • Sign language-capable staff
  • Lowered electrical outlets in bathroom
  • Grab bar in shower
  • Well-lit path to entrance

Languages

  • English
  • German
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Espresso maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Pillowtop mattress
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

Well & Being Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Caña - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro - This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar - This lobby lounge serves light fare only. Open daily.
Wine Bar - Onsite wine bar. Open daily.
El San Juan Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 21 percent of room rate
  • Resort fee inclusions:
    • Pool access
    • Beach access
    • Beach towels
    • Health club access
    • Fitness center access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room safe
    • In-room bottled water
    • In-room coffee
    • Housekeeping
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 25 for adults and USD 15 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 50.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

  • Secured self parking costs USD 25 per day with in/out privileges
  • Secured valet parking costs USD 30 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

Also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Frequently asked questions

Does Fairmont El San Juan Hotel offer free cancellation for a full refund?
Yes, Fairmont El San Juan Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Fairmont El San Juan Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Fairmont El San Juan Hotel?
Yes, there are 4 outdoor pools.
Are pets allowed at Fairmont El San Juan Hotel?
Yes, pets are welcome. There's a charge of USD 150 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Fairmont El San Juan Hotel?
Yes. Self parking costs USD 25 per day. Valet parking costs USD 30 per day.
What are the check-in and check-out times at Fairmont El San Juan Hotel?
You can check in from 4:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Fairmont El San Juan Hotel?
Yes, the 15000 square-foot casino features 298 slot machines and 14 gaming tables.
What is there to do at Fairmont El San Juan Hotel and nearby?
Have fun with onsite activities like snorkeling and volleyball, and practice your swing on the tennis courts. Additional recreation onsite includes aerobics, volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Fairmont El San Juan Hotel also has 3 poolside bars, 7 bars, and a casino, as well as a nightclub, a fitness center, and spa services.
Are there restaurants at or near Fairmont El San Juan Hotel?
Yes, there are 6 onsite restaurants, featuring beachfront dining and Caribbean cuisine. Nearby restaurants include La Piccola Fontana (3-min walk), Ruth's Chris Steak House (4-min walk), and Platos (5-min walk).
What's the area around Fairmont El San Juan Hotel like?
Fairmont El San Juan Hotel is in Isla Verde, a short 9-minute drive from Luis Munoz Marin Intl. Airport (SJU) and 4 minutes' walk from Isla Verde Beach. Travelers say that the resort is in a great location.

Reviews

7.8

Good

8.4/10

Cleanliness

7.9/10

Staff & service

8.2/10

Amenities

8.3/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

8/10 Very good

BUYER BE WARE
The website is VERY misleading. We thought we were getting a room with a patio, furniture and a view, as shown. However, it was basically a cement slab of about 8' x 3' with a very high cement wall surrounding, so you could only see sky. No view and no furniture. This was listed as the tower room with a VIEW. We expressed our displeasure and was told the hotel was booked and no other rooms were available to switch. They offered to comp us the resort fee. Other than that, the hotel is very nice, nice pools, good restaurants and nice beach. Staff is very nice.
Sherri, 6-night trip
Verified Hotels.com guest review

8/10 Very good

Very good.
I was disappointed at first with the accommodations. I originally reserved a partial ocean view but was told you’ll be looking at parking more so the very nice Lady, Frances upgraded me but was not impressed as I was looking at hedges not the pool as she first said. So I was not impressed. However, Frances was able to give me a discount for the room as I was not fully satisfied. In addition, the front door man/greeter, Medina was a total gentleman. I told him I’m flying solo and celebrating my birthday, 70. As I arrived to the room after a visit to Ild San Juan there was a bucket with ice and bottle of sparkling wine. Very nice touch. Thank you. Yes. I will return.
Ben, 4-night trip
Verified Hotels.com guest review

6/10 Good

Smelled musty View of roof not very pretty Slow service at check in desk, coffee and outdoor restaurant Should have free coffee in the lobby
Joanie, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Joanie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Karen, 5-night trip
Verified Hotels.com guest review

6/10 Good

Elizabeth, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Mary k, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

8/10 Very good

Solid beach resort, good amenities & near airport
Great hotel for families, it has large pools and a nice sand beach. For the adults, the lobby is beautiful with lots of bars, restaurants, evening entertainment and a casino. Unfortunately, we were here on a Tuesday and most of the restaurants were closed. If you plan to eat on property, check their schedules before booking. Nice small shopping area off the lobby with local stores and a convenient nail salon. The outdoor portion of the property is nicely designed with beautiful tropical foliage, lots of pools and outdoor loungers. Beach club has excellent service. But, the outside has not seen the same level of investment as the lobby, so it’s worn out a bit. Our room showed wear and tear and could have used a paint job but it was clean, the bed was new as well as the flatscreen TV and other furniture. I upgraded on check in to a larger room with a balcony near the pool. It was a great size and location, and next to a large brand new, fabulous fitness center. It was a 4 min Uber to the airport the next morning. Awesome location if you want a resort experience close to airport. The only bummer was no airport transportation provided but Uber was super easy.
katherine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Javier, 4-night family trip
Verified Hotels.com guest review