Pan Pacific Vancouver

Photo gallery for Pan Pacific Vancouver

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Pan Pacific Vancouver

VIP Access
UNESCO Sustainable Travel Pledge

Pan Pacific Vancouver

4.5 star property
Luxury hotel with full-service spa, connected to the convention center, near Canada Place Cruise Ship Terminal

8.8/10 Fabulous

2,537 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
The price is CA $395
Price available on 08/29/2022
Map
999 Canada Pl, Vancouver, BC, V6C3B5
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • Fitness center
  • Sauna
  • Valet parking
  • Self parking
  • Spa tub
For families
  • Children stay free
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Television
  • Terrace
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • In Downtown Vancouver
  • Vancouver Waterfront - 1 min walk
  • Canada Place Cruise Ship Terminal - 1 min walk
  • Canada Place - 2 min walk
  • Vancouver Convention Centre - 3 min walk
  • Robson Street - 12 min walk
  • Rogers Arena - 16 min walk
  • BC Place Stadium - 18 min walk
  • Port of Vancouver - 29 min walk
  • Granville Street - 2 min drive
  • Pacific Centre Shopping Mall - 5 min drive

Getting around

  • Vancouver Harbour Flight Centre (CXH) - 2 min drive
  • Vancouver Intl. Airport (YVR) - 29 min drive
  • Pitt Meadows, BC (YPK) - 45 min drive
  • Sechelt, BC (YHS-Sunshine Coast Regional) - 122 min drive
  • Galiano Island, BC (YMF-Montague Harbour Seaplane Base) - 129 min drive
  • Vancouver Waterfront Station - 4 min walk
  • Vancouver, BC (XEA-Vancouver Pacific Central Station) - 27 min walk
  • Pacific Central Station - 28 min walk
  • Waterfront Metro Station - 4 min walk
  • Burrard Station - 8 min walk
  • Granville Station - 9 min walk

About this property

Pan Pacific Vancouver

Located 0.6 mi (1 km) from the airport, Pan Pacific Vancouver offers a great location, putting you within just a 10-minute walk of Canada Place Cruise Ship Terminal and Canada Place. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. An outdoor pool, a bar/lounge, and a fitness center are other highlights at this luxurious hotel. Fellow travelers say great things about the location and comfortable guestrooms. Public transportation is just a short walk: Waterfront Metro Station is 4 minutes and Burrard Station is 8 minutes.

Languages

Dutch, English, Filipino, French, German, Hindi, Italian, Polish, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
This information is provided by our partners.

At a glance

Hotel size

  • 503 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 4 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas (2 hours per day)
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (CAD 50 per night; includes in/out privileges)
  • Onsite valet parking (CAD 56 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Shopping
  • Beach nearby
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 1986
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counter/sink
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Languages

  • Dutch
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Italian
  • Polish
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling

Special features

Spa

Spa Utopia has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a mud bath, a spa tub, and a steam room.

The spa is open daily.

Dining

Five Sails - Onsite fine-dining restaurant.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: CAD 100 per night

Optional extras

  • WiFi is available in guestrooms for CAD 5.95 per night (rates may vary)
  • Wired Internet access is available in guestrooms for CAD 5.95 per night (rates may vary)
  • Wired Internet access is available in public areas for CAD 5.95 per night (rates may vary)
  • Breakfast costs between CAD 20 and CAD 40 per person (approximately)

Children & extra beds

  • Babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CAD 40 per pet (may vary based on length of stay)

Parking

  • Self parking costs CAD 50 per night with in/out privileges
  • Valet parking costs CAD 56 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

Also known as

Pacific Pan
Pacific Vancouver
Pan Pacific Hotel
Pan Pacific Hotel Vancouver
Pan Pacific Vancouver
Pan Vancouver
Vancouver Pacific
Vancouver Pan Pacific
Pan Pacific Vancouver Hotel Vancouver
Pan Pacific Vancouver Hotel
Pan Pacific
Pan Pacific Vancouver Hotel
Pan Pacific Vancouver Vancouver
Pan Pacific Vancouver Hotel Vancouver

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.1/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

4/10 Fair

Pay 4-500/night for a room and cannot room cleaned
Upon arrival were told we would not be receiving housekeeping duties. When it was absolutely needed were told it was not possible and asked for the manager. Told due to staff shortages it again was not possible but would have someone bring bedding to the room and we would have to change ourselves. Asked why couldn't the person delivering the bedding change the bed and again told not possible. Told the manager was unacceptable and told would give a $25 food credit. Not the service we accepted we told her. End of call. Left the room to go outside and chambermaid was next door, asked if she could clean the room and was told was not on her list but would make sure one of the other colleagues would get at it. Later that afternoon received a call from the manager and said the room was clean and she had done it herself.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great convenience
Great convenience with the location. Friendly knowledgeable and helpful staff. 1/2 block from the city train drop-off. Many places to eat in short walking distance
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Overall great stay!
R, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Not horrible - but not great value for &$
Positive - Great location - nice view - nice restaurant staff - outdoor pool and hot tub - friendly baggage storage staff at departure Negative - mold in shower - poop streaks in toilet at checkin - moulding tub floor liner - still using mini shampoo bottles - worst pillows ever! Ever - loud air conditioner - no direction from staff on where to find things like the elevator to get to room, had to go back to front desk. - no hotel information to be found, had to call front desk to find pool - gave weird mini key at check in with no explanation (wasn’t for the fridge, there was a key in it) - had to ask about my food and beverage credit, they were trying to hide it. This hotel is a skip for me. For the same $ I could have stayed at the Fairmont across the street. Will do that next time.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Susan, 4-night trip
Verified Hotels.com guest review

8/10 Very good

George, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mary, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Melinda, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Eun jung, 2-night trip
Verified Hotels.com guest review