Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Hangzhou, Zhejiang, China
1 room, 2 adults

Shangri-La Hotel Hangzhou, Hangzhou

4.5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Free WiFi
78 Beishan Road, Hangzhou, Zhejiang, 310007, China

Lakefront hotel with 2 restaurants, near West Lake
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • They proactively asked us if we wanted to upgrade. Hotel is older, may need a renovation…Apr. 22, 2019
  • Good Lake view, easily access to famous lake walkable path, enjoy the scenery Feb. 11, 2020

Shangri-La Hotel Hangzhou, Hangzhou

from $128 CAD
  • West Wing Lakeside Gardenview King
  • West Wing Hillview King
  • West Wing Lakeside Gardenview Twin
  • West Superior Hillview Twin
  • West Wing Executive Suite
  • West Wing Horizon Lakeside Gardenview King
  • West Wing Horizon Lakeside Gardenview Twin
  • West Wing Horizon Hillview King
  • West Wing Horizon Hillview Twin
  • Presidential Suite (West)
  • Suite, Lake View (West Wing)
  • Premier Room, 1 King Bed (West Wing Horizon)
  • Premier Room, 2 Single Beds (West Wing Horizon)

What’s around Shangri-La Hotel Hangzhou, Hangzhou

Landmarks

  • In Xihu
  • West Lake - 7 min walk
  • Yui Fei Temple - 3 min walk
  • Solitary Hill - 3 min walk
  • Xiling Seal Engraves Society - 4 min walk
  • Su Di Causeway - 7 min walk
  • Ruan Gong Islet - 10 min walk
  • Zhongshan Park - 11 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 46 min drive
  • Hangzhou Station - 8 min drive
  • Hangzhou East Railway Station - 11 min drive
  • Hangzhou South Station - 21 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pick-up *

Parking

  • Free self parking on site (limited)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Mountain biking nearby
  • Health club
  • Tennis on site
  • Billiards or pool table
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 900
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height counters/sink
  • Grab bar - near toilet
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site

Nearby

  • Mountain biking nearby

Shangri-La Hotel Hangzhou, Hangzhou’s small print

Also known as

  • Hangzhou Shangri-La
  • Shangri La Hangzhou Hangzhou
  • Shangri-La Hotel Hangzhou Hotel
  • Shangri-La Hotel Hangzhou Hangzhou
  • Shangri-La Hotel Hangzhou Hotel Hangzhou
  • Hangzhou Shangri-La Hotel
  • Hotel Hangzhou
  • Hotel Shangri-La Hangzhou
  • Shangri-La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri-La Hotel Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 350.0 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Shangri-La Hotel Hangzhou, Hangzhou

  • Does Shangri-La Hotel Hangzhou offer free cancellation for a full refund?
    Yes, Shangri-La Hotel Hangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Shangri-La Hotel Hangzhou?
    This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Is parking offered on site at Shangri-La Hotel Hangzhou?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Shangri-La Hotel Hangzhou?
    Yes, there's an indoor pool.
  • Are pets allowed at Shangri-La Hotel Hangzhou?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Shangri-La Hotel Hangzhou?
    You can check in from 2 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Shangri-La Hotel Hangzhou?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by Shangri-La Hotel Hangzhou?
    Yes, an airport shuttle is available. The charge is CNY 600 per vehicle one-way.

Recent reviews

Very Good 8.2 From 77 reviews

Exceptional 10.0
5 star traditional resort
Excellent in every way. 5 star traditional resort hotel.
Thomas, us1 night family trip
Exceptional 10.0
Historical Hotel.
Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.
Kamal, ie3 night romance trip
Poor 2.0
Rude and insulting
Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.
us1 night business trip
Exceptional 10.0
Location!
Great location! The west lake is just across the street!
us1 night romance trip
Good 6.0
It’s Simply not a Shangri-La
Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience. Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees. Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see. On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that. FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training). I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.
jonathan, us3 night family trip
Exceptional 10.0
wonderful
perfect location and good service. Highly recommend to everyone.
David, nz2 night family trip
Exceptional 10.0
Hanging Out in Hangzhou, Perfection Location
Shangri-La Hangzhou is perfectly located. Within a quick walking distance of the lake and the famous Lou Wai Lou Restaurant. And since transportation can be a challenge in Hangzhou, this hotel is also a quick walk to the bus station, which can quickly and cheaply take you to the famous Green Tea Restaurant, Botanical Gardens, etc. The hotel also has numerous restaurants, and Garden Coffee had a great lunch buffet. Helpful, friendly staff!
Veronica, us2 night family trip
Very Good 8.0
The location is great if you enjoy sightseeing around Westlake. It might be difficult to call a cap during off hours.
us2 night trip
Good 6.0
Old
Don't be fooled by the shangri-la branding as this is a very old Chinese hotel recently acquired by shangri-la. The hotel is in much need of a makeover and to my understanding will be happening in the coming year. Rooms were old and not really what I expected from a shangri la hotel. Location was excellent, right by the West Lake, which to be honest is really the only redeeming quality. Maybe wait to stay here after their renovations or stay at the shangri la in downtown hangzhou instead.
Lily, us6 night trip
Very Good 8.0
This was a nice hotel with a lot of memories for us. The first time we have visited already back in 1983 with named 杭州飯店. Staffs are helpful and food in 香宫always with high standard.
Tong Hon, hk2 night romance trip

Shangri-La Hotel Hangzhou, Hangzhou

Is the description of this hotel not correct? Tell us