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1 room, 2 adults

Shangri-La Hotel Hangzhou, Hangzhou

4.5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for familiesThis property has good facilities for families.
78 Beishan Road, Hangzhou, Zhejiang, 310007, China

Luxury hotel with 2 restaurants, near West Lake
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
Location
Great location
Service
Fantastic service
Food
Delicious food
Amenities
Amenities are not the best

Shangri-La Hotel Hangzhou, Hangzhou

from $127 CAD
  • West Wing Lakeside Gardenview King
  • West Wing Hillview King
  • West Wing Lakeside Gardenview Twin
  • West Superior Hillview Twin
  • West Wing Executive Suite
  • West Wing Horizon Lakeside Gardenview King
  • West Wing Horizon Lakeside Gardenview Twin
  • West Wing Horizon Hillview King
  • West Wing Horizon Hillview Twin
  • Presidential Suite (West)
  • Suite, Lake View (West Wing)
  • Premier Room, 1 King Bed (West Wing Horizon)
  • Premier Room, 2 Single Beds (West Wing Horizon)

What’s around Shangri-La Hotel Hangzhou, Hangzhou

Landmarks

  • In Xihu
  • West Lake - 38 min walk
  • Broken Bridge - 35 min walk
  • Baopu Taoist Temple - 17 min walk
  • Baochu Pagoda - 28 min walk
  • Precious Stone Hill - 31 min walk
  • Solitary Hill - 32 min walk
  • Xiling Seal Engraves Society - 33 min walk

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 49 min drive
  • Hangzhou Station - 26 min drive
  • Hangzhou East Railway Station - 32 min drive
  • Hangzhou Yuhang Station - 43 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. This property's East Wing will be undergoing renovations from January 10-December 31, 2019 (completion date subject to change). For more details, please contact the property using the information on the reservation confirmation received after booking.
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

  • Train station pick-up *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Indoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Mountain biking nearby
  • Health club
  • Tennis on site
  • Billiards or pool table
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (meters) - 900
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Accessibility
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Individually decorated
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator (on request)
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site

Nearby

  • Mountain biking nearby

Shangri-La Hotel Hangzhou, Hangzhou’s small print

Also known as

  • Hangzhou Shangri-La
  • Shangri La Hangzhou Hangzhou
  • Shangri-La Hotel Hangzhou Hotel
  • Shangri-La Hotel Hangzhou Hangzhou
  • Shangri-La Hotel Hangzhou Hotel Hangzhou
  • Hangzhou Shangri-La Hotel
  • Hotel Hangzhou
  • Hotel Shangri-La Hangzhou
  • Shangri-La Hangzhou
  • Shangri-La Hangzhou Hotel
  • Shangri-La Hotel Hangzhou
  • Hangzhou Shangri La
  • Shangri La Hangzhou

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 350.0 per night

Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 600 per vehicle (one-way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 59 reviews

Exceptional 10.0
5 star traditional resort
Excellent in every way. 5 star traditional resort hotel.
Thomas, us1 night family trip
Exceptional 10.0
Historical Hotel.
Amazing. The hotel is full of history. One of the oldest well maintained hotels in China.
Kamal, ie3 night romance trip
Poor 2.0
Rude and insulting
Rude and insulting are two of the words I would use to describe my recent experience checking into the Shangri-La Hotel in Hangzhou. The young man that checked me in wore the golden keys of a professional concierge, a Les Clefs d’O. A professional he was not. He lacked politeness, hospitality and was outright rude. Dirty carpets in the room so bad, you would not dare walk barefoot. A noisy ventilation system made it hard to hear the TV. A TV remote that would not work while sitting on the bed and required me to get up and stand in front of the TV to use it. Coffee and a coffee maker in the room, but no stir sticks (used the handle of our toothbrush for this). And a luggage room attendant that left our bags (with my work laptop) unattended, instead of locking them away. Steven, the hotel front desk agent / concierge seemed irritated to be helping my wife and I check in. Twice he commented in Chinese “American”. Even with anti-American sentiment high in China right now, his deplorable and reprehensible behavior was inexcusable. Ordering me to give him my visa, not acknowledging or apologizing when I told him he should say “please”. What happened to the days when a hotel employee would thank a guest for returning and wish them a nice stay? At a high end hotel we should be able to expect a higher level of hospitality, even friendliness. I’ve been traveling to China for over 20 years and know the difference between being treated with disrespect and indifference.
us1 night business trip
Exceptional 10.0
Location!
Great location! The west lake is just across the street!
usRomance trip
Good 6.0
It’s Simply not a Shangri-La
Have stayed at Shangri-La hotels for decades, and you do generally get what you pay for. A cut above. World-Class service. The feeling that it’s a really special experience. Not here. Very, very disappointed. Worn and stained carpets. Old furnishings. Lackluster employees. Check-in was slow, inefficient, and desk staff spoke poor English (felt like I was back in China in 1992). Concierge was in name only (more like a senior bellboy). Given the storied history of the hotel, was sad to see. On the plus side, the hotel location is perfect, front-and-center of the most scenic and picturesque spot in China. Can’t beat that. FYI, I e-mailed the management, and they did quickly respond-they do seem to have an upgrade plan in place (both facility upgrades and employee training). I’d certainly stay there for the location, but calibrate your expectations. It’s simply not a Shangri-La.
jonathan, usFamily trip

Shangri-La Hotel Hangzhou, Hangzhou

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