Sheraton Suites Calgary Eau Claire, Calgary

It was just beautiful

Checked in and june 29-2019 and check out on june 30, 2019 and it is now july 19, 2019 between payment and deposit and they charged me doubled until now it is not resolved very frustrated,

When we arrived the staff were lovely and very accommodating. I didnt have a credit card so I was able to leave a 300 deposit using my debit . We had been in the room all of 3 minutes when a guy let himself in and said he was there to remove the mini bar ... which is fine because we didnt want it but no knock and let himself in was alarming . The stay was great the room was nice and again staff were very accommodating. Check out was ok . However instead of crediting me back the 300 on my debit card they actually processed it as another charge. Because it was a debit card I have to wait on a cheque to be mail out which I was assured would be the Monday (checked out sunday) it's been 3 weeks and I still dont have the money back... I live 3 hrs away from where we stayed . So needless to say what was a good stay has been tainted .

This was a great little spot. Very convenient. Lots of restaurants and such in the area. Breakfast was well worth including with your stay. Rooms were great, comfortable and clean. The pool and waterslide were a blast and in great condition. Only disappointment was the hot tub was closed Monday morning for cleaning from 7 - 12, so anyone staying over night and intending on using the hot tub in morning was out of luck. In the future, I would schedule cleanings like this over night, or from 11 am - 5 pm to avoid impacting one specific group. Other than that, super stay, and recommend.

When we arrived, the front desk staff inferred that we were not having a great day and gave us complementary cocktails. From then on our stay was wonderful, very friendly staff ( always willing to help ) and rooms were very clean.