Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
All-inclusive beachfront resort with spa, near Playa del Carmen Maritime Terminal

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Viva Maya by Wyndham, A Trademark All Inclusive Resort

Photo gallery for Viva Maya by Wyndham, A Trademark All Inclusive Resort

2 outdoor pools, sun loungers
Lobby sitting area
Free toiletries, hair dryer, towels
Gym
Nightclub

Overview of Viva Maya by Wyndham, A Trademark All Inclusive Resort

7.6

Good

Property highlights

  • Restaurant
  • Bar
  • Pool
  • Airport transfer
  • Free WiFi
Map
Paseo Xaman-ha, Lote, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Free use of bicycles
  • Beach umbrellas
Feel at home
  • Free cribs/infant beds
  • Supervised childcare (free)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Refrigerator

Room options

Superior Garden, 1 King Bed, Non-Smoking

  • 36.35 sq m
  • Sleeps 3
  • 1 King Bed

Accessible Room, 1 Queen Bed, Non-Smoking

  • 36.35 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior Ocean, 2 Queen Beds, Non-Smoking

  • 36.35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Deluxe, 2 Queen Beds, Non-Smoking

  • 39.80 sq m
  • Sleeps 4
  • 2 Queen Beds

Superior Garden, 2 Queen Beds, Non-Smoking

  • 36.35 sq m
  • Sleeps 4
  • 2 Queen Beds

Superior Ocean, 1 King Bed, Non-Smoking

  • 36.35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room Superior With Garden View

  • Sleeps 4

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4

Room Deluxe With Garden View

  • Sleeps 4

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Maritime Terminal - 32 min walk
  • Playa del Carmen Main Beach - 35 min walk
  • Playacar Golf Club - 3 min drive
  • Central Square - 6 min drive
  • Mamitas Beach - 14 min drive
  • Quinta Avenida - 8 min drive
  • Xplor Theme Park - 11 min drive
  • Xcaret Eco Theme Park - 15 min drive
  • Gran Coyote Golf - 12 min drive
  • Ferry to Cozumel - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.7 km
  • Airport shuttle (surcharge)

Restaurants

  • Restaurante Miramare - 14 min walk
  • Rosa Roja - 6 min walk
  • Starbucks - 5 min walk
  • La Barra Artesanal - 6 min walk
  • Occidental Allegro - 8 min walk

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

At Viva Maya by Wyndham, A Trademark All Inclusive Resort, you can spend time at the beach enjoying beach umbrellas, beach massages, and yoga, plus you'll be within a 10-minute drive of Quinta Avenida. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and facials. La Terraza, one of 5 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. Other highlights at this all-inclusive resort include 2 bars/lounges, a free kid's club, and a poolside bar.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Surfing/body boarding
Windsurfing

Land activities

Bicycling
Fitness facilities
Tennis
Volleyball
Tennis rackets
Kids club

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Count on Us (Wyndham)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
On-site PCR testing is available for a fee, and antigen/rapid COVID-19 testing is also available for a fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 604 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Archery
  • Rock climbing
  • Kayaking
  • Sailing
  • Scuba diving
  • Surfing/body boarding
  • Windsurfing
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference space (18980 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Fitness center
  • 2 outdoor pools
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs

Accessibility

  • Braille/raised signage
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Tile flooring in room

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (surcharge)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Spa

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Dining

La Terraza - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Hacienda Don Diego - This restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Portofino - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Miramare - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Viva Café - This restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.81 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Safes in guestrooms can be used for USD 2 per night

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1.

Frequently asked questions

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort offer free cancellation for a full refund?
Yes, Viva Maya by Wyndham, A Trademark All Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there's free self parking.
Is airport shuttle service offered by Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an onsite casino at Viva Maya by Wyndham, A Trademark All Inclusive Resort?
No, this resort doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Viva Maya by Wyndham, A Trademark All Inclusive Resort and nearby?
Have fun with onsite activities like kayaking, sailing, and windsurfing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Viva Maya by Wyndham, A Trademark All Inclusive Resort also has 2 bars and a sauna, as well as a fitness center and a garden.
Are there restaurants at or near Viva Maya by Wyndham, A Trademark All Inclusive Resort?
Yes, there are 5 onsite restaurants, featuring international cuisine.
Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Viva Maya by Wyndham, A Trademark All Inclusive Resort like?
Viva Maya by Wyndham, A Trademark All Inclusive Resort is located on the waterfront in Playacar, a short 5-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 16 minutes' walk from Mayan Ruins of Playacar.

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