Sainte Famille Hotel

Photo gallery for Sainte Famille Hotel

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Outdoor pool
Outdoor pool
Outdoor pool
TV

Overview of Sainte Famille Hotel

Sainte Famille Hotel

3.5 star property
3.5-star hotel in Kigali with outdoor pool and restaurant

8.2/10 Very good

16 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is CA $135
Price available on 10/03/2022
Map
KN 1 St. 1, Kigali, Kigali City
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Room service
  • Business center
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Choose dates to view prices

About this area

Getting around

  • Kigali (KGL-Kigali Intl.) - 28 min drive
  • Airport shuttle (surcharge)

About this property

Sainte Famille Hotel

3.5-star hotel
Consider a stay at Sainte Famille Hotel and take advantage of a roundtrip airport shuttle, a terrace, and a garden. Be sure to enjoy local and international cuisine at the onsite restaurant. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Continental breakfast (surcharge), multilingual staff, and luggage storage
  • A 24-hour front desk, smoke-free premises, and concierge services
Room features
All guestrooms at Sainte Famille Hotel feature perks such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and separate sitting areas.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with satellite channels
  • Separate sitting areas, daily housekeeping, and electrical adapters/chargers

Languages

English, French, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 67 rooms

Arriving/Leaving

  • Check-in time from 1:00 PM - 8:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 19
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking includes off-street options

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • ATM/banking
  • Garden
  • Terrace
  • Library
  • Fitness center
  • An outdoor pool

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • Swahili

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

More

  • Daily housekeeping

Special features

Dining

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of USD 15 for adults and USD 15 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle. Maximum occupancy 4
  • Early check-in can be arranged for an extra charge of USD 15 (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

  • Airport shuttle service for children costs USD 25

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

sainte famille hotel Hotel
sainte famille hotel Kigali
sainte famille hotel Hotel Kigali

Frequently asked questions

Does Sainte Famille Hotel offer free cancellation for a full refund?
Yes, Sainte Famille Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sainte Famille Hotel?
As of 2 Oct 2022, prices found for a 1-night stay for 2 adults at Sainte Famille Hotel on 3 Oct 2022 start from CA $135, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sainte Famille Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sainte Famille Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Sainte Famille Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Sainte Famille Hotel?
Yes, there's free self parking.
Is airport shuttle service offered by Sainte Famille Hotel?
Yes, an airport shuttle is available. The charge is USD 25 per vehicle.
What are the check-in and check-out times at Sainte Famille Hotel?
You can check in from 1:00 PM - 8:00 PM. There's a charge of USD 15 for early check-in (subject to availability). Check-out time is 10:00 AM. Contactless check-in and check-out are available.
What is there to do at Sainte Famille Hotel and nearby?
Sainte Famille Hotel has an outdoor pool and a fitness center, as well as a garden.
Are there restaurants at or near Sainte Famille Hotel?
Yes, there's an onsite restaurant that offers local and international cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Camellia (11-min walk), Bourbon Cafe (13-min walk), and Chez Robert (14-min walk).

Overall score and ratings

8.2

Very good

9.3/10

Cleanliness

8.5/10

Staff & service

7.3/10

Amenities

8.3/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Exceptional

Wonderful hotel. Employees are really friendly and wonderful. Their breakfast is the best.
Lucas, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Simply Excellent
Great Service, Great facilities, Great rooms, Great Service, Great people, Great location!
6-night business trip
Verified Hotels.com guest review

8/10 Very good

Good service, friendly staff
Good follow-up on my reservation. Got a message requesting flight information for free airport shuttle. As WiFi did not work in my first room, I was quickly moved to another room
Poul H., 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good and central
We use this hotel when arriving and departing for Europe. Rooms are spacious, bed is good, free shuttle service and placed in the center of Kigali. Only drawback is the notice from the corridor
Poul H., 1-night trip
Verified Hotels.com guest review

8/10 Very good

Very good hotel
I stayed one night waiting for the answer for the Corona test. Friendly staff and good spacious room
Poul H., 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice and friendly hotel, room spaceous and clean.
The hotel is good, everything new. Big beds. Everything clean. Staff very friendly. It would add a plus to make it a bit cosy. The tile floor does not look warm. Maybe small carpets in the rooms and the reception hall as well pkants in the reception could do the trick. Something on the room walls would add a plus too.
1-night trip
Verified Hotels.com guest review

4/10 Fair

Epaphrodite, 1-night trip
Verified Hotels.com guest review

8/10 Very good

I liked how the staff are more caring, they have reminded me to take my Dinner and Lunch.
1-night trip with friends
Verified Expedia guest review

8/10 Very good

Nice staff. Huge rooms and nice view. I are being treated nicely. I am still at the hotel. Warmful reception. Nice food
Aicha, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

It was amazing,excellent service.
david, 4-night family trip
Verified Hotels.com guest review