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All properties in Playa del Carmen, Quintana Roo, Mexico

Fairmont Heritage Place Mayakoba, Playa del Carmen

Playa del Carmen beachfront resort with golf course and spa

  • Free WiFi and free parking
From
$1 212 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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  • Fairmont Heritage Place Mayakoba, Playa del Carmen
  • Fairmont Heritage Place Mayakoba, Playa del Carmen
  • Beach
  • Pool
  • Fairmont Heritage Place Mayakoba, Playa del Carmen
Fairmont Heritage Place Mayakoba, Playa del Carmen. Image 1 of 91
1 / 91Fairmont Heritage Place Mayakoba, Playa del Carmen
Carretera Federal Cun Playa, Km 298, Playa del Carmen, 77710, QROO, Mexico
8.0.Very Good.
See 1 review

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico), ALLSAFE (Accor Hotels), Ecolab (3rd party expert - Global), and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays48 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Kitchen

Property highlights

Main amenities

  • 401 shared guestrooms
  • Daily housekeeping
  • On a private beach
  • Golf course
  • 4 restaurants and beach bar
  • Full-service spa

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)
  • Supervised childcare/activities (surcharge)

What’s around

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 9 min walk
  • Playa Xcalacoco - 2.9 mi / 4.7 km
  • Tres Rios Ecopark - 3.1 mi / 5 km
  • Quinta Avenida - 4.1 mi / 6.6 km
  • Punta Esmeralda Beach - 4.5 mi / 7.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Villa, 3 Bedrooms (Penthouse)
  • Villa, 4 Bedrooms (Penthouse)
  • Villa, 3 Bedrooms (Garden)
  • Villa, 3 Bedrooms (Middle floor)

What’s around

Landmarks

  • On a private beach
  • El Camaleon Mayakoba Golf Course - 9 min walk
  • Playa Xcalacoco - 2.9 mi / 4.7 km
  • Tres Rios Ecopark - 3.1 mi / 5 km
  • Quinta Avenida - 4.1 mi / 6.6 km
  • Punta Esmeralda Beach - 4.5 mi / 7.3 km
  • Grand Coral Golf Riviera Maya - 4.8 mi / 7.8 km
  • Plaza Las Americas - 5.4 mi / 8.6 km
  • 28 de Julio Square - 5.5 mi / 8.8 km
  • Maroma Beach - 5.7 mi / 9.1 km
  • Mamitas Beach Club - 5.7 mi / 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
map
See on map
Carretera Federal Cun Playa, Km 298, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 401 rooms

Arriving/leaving

  • Check-in time 4:00 PM-midnight
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets stay free (dogs only)
  • Restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Onsite self parking (fees apply)
  • Onsite valet parking (fees apply)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Full breakfast daily (surcharge)
  • 4 restaurants
  • Snack bar/deli
  • Beach bar
  • 24-hour room service
  • Barbecue grills

Things to do

  • Bicycle rentals on site
  • Ecotours on site
  • Golf lessons on site
  • Golf driving range on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Porter/bellhop

Facilities

  • Elevator
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public restroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-width doorways

Languages Spoken

  • English
  • French
  • German
  • Japanese
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Separate dining area
  • Separate sitting area
  • Patio

Freshen up

  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Shared accommodations

Special features

All inclusive

All-inclusive room rates at Fairmont Heritage Place Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Willow Stream. Massages are available on the beach and in the spa; other services include deep-tissue massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Dining

El Puerto restaurant - This restaurant specializes in Latin American cuisine.

El Patio - Onsite restaurant. Open daily.

La Laguna - This restaurant specializes in Mexican cuisine. Open daily.

Ki beach Bar Korean BBQ - This restaurant specializes in Korean cuisine. Open daily.

Café Maya - Onsite café. Open daily.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Outdoor tennis courts -
  • Tennis on site
  • Bicycle rentals on site
  • Ecotours on site
  • Golf lessons on site
  • Golf driving range on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • Service fee: USD 25 per person
  • Resort fee: USD 25 per person, per night

Optional extras

  • Breakfast costs between USD 15 and USD 30 per person (approximately)

Children and extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Childcare is available for an extra charge
  • Children's club access is available for an extra charge
  • Babysitting/childcare is available for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of USD 31.67 per pet, per day
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions

ParkingPay at property

  • Uncovered self parking is available for an extra charge
  • Valet parking is available for an extra charge

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global) and Ecolab (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, debit cards and cash. Cash is not accepted.

Also known as

  • Fairmont Heritage Place Mayakoba Resort
  • Fairmont Heritage Place Mayakoba Playa del Carmen
  • Fairmont Heritage Place Mayakoba Resort Playa del Carmen
  • Fairmont Heritage Mayakoba

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Fairmont Heritage Place Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Electric vehicle charging is available.
  • Yes, there are 5 outdoor pools and a children's pool.
  • Yes, dogs stay free. There's a charge of USD 31.67 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
  • Yes, there are 4 onsite restaurants, featuring Latin American cuisine. Nearby restaurants include Saffron (3.1 mi), Coco's Cabanas (4.7 mi), and Fonda Argentina (5.1 mi).
  • Have fun with onsite activities like kayaking, windsurfing, and archery, and practice your swing at the golf course. Additional recreation onsite includes ecotours and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Heritage Place Mayakoba also has a private beach and private plunge pools, as well as a fitness center and a garden.
8.0.Very Good.
  • 8.0.Very Good

    Precios elevados para el servicio otorgado

    Muy buenas instalaciones El personal amable. La observación es que el personal necesita más atención a cliente. Alimentos en general bien. Los precios son elevados para la relación calidad/servicio

    Juan Manuel, 5 night family trip, Mar. 29, 2021

    Verified Hotels.com guest review

See 1 review