Fairmont Heritage Place Mayakoba

5.0 star property
5-star beachfront resort with golf course, near Tres Rios Ecopark

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Fairmont Heritage Place Mayakoba

Photo gallery for Fairmont Heritage Place Mayakoba

Exterior
Villa, 3 Bedrooms (Middle floor)
Villa, 3 Bedrooms (Middle floor)
Exterior
Premium bedding, free minibar items, in-room safe

Overview of Fairmont Heritage Place Mayakoba

9.6 out of 10 Exceptional
9.6/10 Exceptional

Property highlights

  • Restaurant
  • Bar
  • Pool
  • Pet-friendly
  • Spa
  • Free WiFi
Map
Carretera Federal Cun Playa, Km 298, Mayakoba, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • On a private beach
  • Golf course
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • 4 outdoor tennis courts
  • Fitness center
  • Free beach club on site
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Kitchen
  • Connecting/adjoining rooms available

Room options

Villa, 3 Bedrooms (Garden)

  • 287 sq m
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

Villa, 3 Bedrooms (Penthouse)

  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

Villa, 4 Bedrooms (Penthouse)

  • 585 sq m
  • Sleeps 9
  • 3 King Beds and 2 Twin Beds

Villa, 3 Bedrooms (Middle floor)

  • 428 sq m
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

About this area

What's nearby

  • On a private beach
  • El Camaleón Mayakoba Golf Course - 2 min drive
  • Gran Coyote Golf - 7 min drive
  • Tres Rios Ecopark - 9 min drive
  • Quinta Avenida - 11 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 15 min drive
  • Mamitas Beach - 12 min drive
  • Central Square - 12 min drive
  • Playa del Carmen Maritime Terminal - 14 min drive
  • Playacar Golf Club - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive
  • Cozumel Intl. Airport (CZM) - 13.6 miles/21.9 km

Restaurants

  • Las Brisas Restaurant & Lounge Bar - 2 min walk
  • Agave Azul - Tequila Library - 6 min drive
  • La Laguna Restaurant & Lounge - 1 min drive
  • Casa Amate - 7 min drive
  • La Fondita by Rosewood Mayakoba - 12 min walk

About this property

Fairmont Heritage Place Mayakoba

Putting you within a 15-minute drive of Quinta Avenida, Fairmont Heritage Place Mayakoba offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. 5 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body scrubs, and aromatherapy. Dining choices include 4 restaurants and the 2 bars/lounges are great places to grab a cold drink. There's a golf course and a beach bar, and in-room conveniences at this luxurious resort include refrigerators and microwaves.

All-inclusive

All-inclusive room rates at Fairmont Heritage Place Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, German, Japanese, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 401 units

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Coffee shop
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Baby bath

What to do

  • On a private beach
  • Free beach club
  • Tennis
  • Beach volleyball
  • Archery
  • Ecotours
  • Pro golf lessons
  • Hiking/biking trails
  • Kayaking
  • Boat tours
  • Snorkeling
  • Windsurfing

Working away

  • Business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Porter/bellhop
  • Bicycle rentals
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site
  • Golf clubs on site
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • Garden
  • Terrace
  • Fitness center
  • 18 holes of golf
  • Golf driving range on site
  • 5 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • 4 outdoor tennis courts

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-width doorways
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free extra futon
  • Free crib/infant bed

What to enjoy

  • Patio
  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized refrigerator/freezer
  • Microwave
  • Kitchen
  • Oven
  • Free bottled water
  • Cookware, dishes, and utensils
  • Children's dinnerware
  • Dishwasher
  • Blender
  • Highchair
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Tauro Steakhouse - Onsite restaurant.
La Cantina - Onsite restaurant. Open daily.
La Laguna - This restaurant specializes in Mexican cuisine. Open daily.
Ki beach Bar Korean BBQ - This restaurant specializes in Korean cuisine. Open daily.
Café Maya - Onsite café. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: USD 30 per person, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 15–30 per person

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 31.67 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Bureau Veritas (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Fairmont Heritage Mayakoba
Fairmont Heritage Place Mayakoba Resort
Fairmont Heritage Place Mayakoba Playa del Carmen
Fairmont Heritage Place Mayakoba Resort Playa del Carmen

Frequently asked questions

Does Fairmont Heritage Place Mayakoba offer free cancellation for a full refund?
Yes, Fairmont Heritage Place Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Fairmont Heritage Place Mayakoba?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Fairmont Heritage Place Mayakoba?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Fairmont Heritage Place Mayakoba?
Yes, dogs are welcome. There's a charge of USD 31.67 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Heritage Place Mayakoba?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Fairmont Heritage Place Mayakoba?
You can check in from 4:00 PM - midnight. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Fairmont Heritage Place Mayakoba?
No, this resort doesn't have a casino, but Riviera Gran Casino (12-min drive) is nearby.
What is there to do at Fairmont Heritage Place Mayakoba and nearby?
Have fun with onsite activities like kayaking, windsurfing, and archery, and practice your swing at the golf course. Additional recreation onsite includes ecotours and volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Heritage Place Mayakoba also has 2 bars and a private beach, as well as a fitness center and a garden.
Are there restaurants at or near Fairmont Heritage Place Mayakoba?
Yes, there are 4 onsite restaurants, featuring Mexican cuisine.
Does Fairmont Heritage Place Mayakoba have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a coffee maker, and cookware.
Does Fairmont Heritage Place Mayakoba have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Fairmont Heritage Place Mayakoba like?
Fairmont Heritage Place Mayakoba is located a short 9-minute walk from El Camaleón Mayakoba Golf Course.

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

10.0/10

Amenities

9.6/10

Property conditions & facilities

10.0/10

Eco-friendliness

Reviews

10/10 Exceptional

great place we had fantastic time we were in 4 bedroom pent house it had everything you need for big family vacation
Yasmeen, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
Carrie, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
John, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
Natalie, 7-night family trip
Verified Expedia guest review

8/10 Very good

Precios elevados para el servicio otorgado
Muy buenas instalaciones El personal amable. La observación es que el personal necesita más atención a cliente. Alimentos en general bien. Los precios son elevados para la relación calidad/servicio
Juan Manuel, 5-night family trip
Verified Hotels.com guest review