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Poulo Wai Hotel and Apartment

Photo gallery for Poulo Wai Hotel and Apartment

Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Landmark Twin Bed with Balcony | Balcony
Landmark Twin Bed with Balcony | Minibar, in-room safe, desk, laptop workspace
Landmark King Bed with Balcony | Minibar, in-room safe, desk, laptop workspace

Overview of Poulo Wai Hotel and Apartment

Poulo Wai Hotel and Apartment

4.0 star property
4-star hotel with 4 restaurants, near Central Market

7.6/10 Good

6 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
#71-73, Street 174, Sangkat, Phsar Thmey III Khan Doun Penh, Phnom Penh, 12208

Room options

About this area

What's nearby

  • In Phnom Penh City Centre
  • Royal Palace - 5 min drive
  • Riverside - 7 min drive

Getting around

  • Phnom Penh Intl. Airport (PNH) - 31 min drive
  • Phnom Penh Railway Station - 16 min walk
  • Airport pick-up service
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Bus station shuttle (surcharge)

Restaurants

  • Kenneth's Asylum - 3 min walk
  • Mr. Mediterranean - 3 min walk
  • Shanghai Bar & Restaurant - 3 min walk
  • Happy Damrei Board Game Café - 4 min walk
  • Deli - 4 min walk

About this property

Poulo Wai Hotel and Apartment

Poulo Wai Hotel and Apartment offers airport pick-up service (available 24 hours). Guests can be pampered with massages at the spa, and Poulo Wai Restaurant, one of 4 restaurants, serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include 3 bars/lounges, an outdoor pool, and a poolside bar.

Languages

English, Khmer, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Guest rooms kept vacant for 24 hours between stays
This information is provided by our partners.

At a glance

Hotel size

  • 196 rooms

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Airport pickup on request (available 24 hours)*
  • Train station shuttle on request (available 24 hours)
  • Bus station shuttle*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Musical instruments
  • Fireplace gate
  • Pool gate
  • Stair gate
  • Outlet covers

What to do

  • Shopping

Working away

  • Business center
  • 4 meeting rooms
  • Computer station
  • Conference center (1464 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Art gallery on site
  • Designer stores on site
  • Bicycle parking
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Locally-owned & organized tours & activities
  • Double-glazed windows
  • At least 80% lighting from LEDs

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Doorbell and phone notification
  • Lever door handles
  • Phone accessibility kit

Languages

  • English
  • Khmer
  • Spanish

Room amenities

Be entertained

  • 43-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)
  • Washing machine
  • Laundry detergent

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving features in guestrooms
  • LED light bulbs
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Poulo Wai Spa has 6 treatment rooms. Services include massages. The spa is equipped with a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

Poulo Wai Restaurant - This restaurant serves breakfast, lunch, and dinner.
Piano Café - This coffee shop serves light fare only. Open daily.
White Lounge Restaurant & - This rooftop bar serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 10 for adults and USD 5 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle. Maximum occupancy 4
  • Train station pick-up, train station drop-off, and bus station shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 16.0 per day
  • Airport shuttle service for children between the ages of 4 and 13 costs USD 25

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards and cash.

Also known as

Poulo Wai And Phnom Penh
Poulo Wai Hotel Apartment
Poulo Wai Hotel and Apartment Hotel
Poulo Wai Hotel and Apartment Phnom Penh
Poulo Wai Hotel and Apartment Hotel Phnom Penh

Frequently asked questions

Does Poulo Wai Hotel and Apartment offer free cancellation for a full refund?
Yes, Poulo Wai Hotel and Apartment does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Poulo Wai Hotel and Apartment?
As of 29 Nov 2022, prices found for a 1-night stay for 2 adults at Poulo Wai Hotel and Apartment on 2 Dec 2022 start from CA $75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Poulo Wai Hotel and Apartment?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Is there a pool at Poulo Wai Hotel and Apartment?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Poulo Wai Hotel and Apartment?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Poulo Wai Hotel and Apartment?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Poulo Wai Hotel and Apartment?
Yes, a shuttle from the airport to the hotel is available. The charge is USD 25 per vehicle.
What are the check-in and check-out times at Poulo Wai Hotel and Apartment?
You can check in starting at 2:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
Is there an onsite casino at Poulo Wai Hotel and Apartment?
No, this hotel doesn't have a casino, but NagaWorld Casino (8-min drive) is nearby.
What is there to do at Poulo Wai Hotel and Apartment and nearby?
Poulo Wai Hotel and Apartment has 3 bars and a spa, as well as an outdoor pool and a steam room.
Are there restaurants at or near Poulo Wai Hotel and Apartment?
Yes, there are 4 onsite restaurants, featuring alfresco dining. Nearby restaurants include Mr. Mediterranean (3-min walk), Shanghai Bar & Restaurant (3-min walk), and Happy Damrei Board Game Café (4-min walk).
What's the area around Poulo Wai Hotel and Apartment like?
Poulo Wai Hotel and Apartment is in Phnom Penh City Centre, a short 7-minute walk from Central Market and 13 minutes' walk from Riverside.

Overall score and ratings

7.6

Good

9.2/10

Cleanliness

9.6/10

Staff & service

9.5/10

Amenities

9.2/10

Property conditions & facilities

6.7/10

Eco-friendliness

8/10 Very good

Centrally located in downtown Phnom Penh. Attentive staff worked hard to take care of our needs. Definitely recommend the hotel.
Brian, 3-night family trip
Verified Orbitz guest review

4/10 Fair

Not a good stay
Very nice looking hotel with pleasant front of house staff. Unfortunately the accommodation was not as described- no washing machine in the apartment, the window in the kitchen area did not have covering so there was no privacy from the apartments across. Hot water took a minimum of 10min to be hot/warm. The bed was one of the hardest I’ve ever encountered. We had a problem with knocking in the pipes in our bathroom- the maintenance couldn’t fix this so eventually we were moved to a lower floor. Same room with hard bed and no curtains. Our room card failed every day. Just a miserable stay.
Linda, 2-night trip
Verified Hotels.com guest review

4/10 Fair

It’s near a mosque and you can hear the prayers early in the morning on weekends.
Nicholas Yun Cheng, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Extremely reasonable price for the quality of the hotel
Matthew, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

The staff friendly and very helpful. Excellent roof top restaurant and out side bar and probably the best view of the city. Food was excellent too and the whole experience was a total surprise. Stayed there eventually for 2 weeks when only planned one night. Rooms very good and comfortable. Fantastic place to stay and reasonable in cost compared to the branded hotels.
MEvans, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Marie, 1-night trip
Verified Hotels.com guest review