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The Westin Surabaya

Photo gallery for The Westin Surabaya

3 outdoor pools
Westin, Deluxe Room, 1 King Bed, Non Smoking | Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk
Hypo-allergenic bedding, down comforters, in-room safe, desk

Overview of The Westin Surabaya

The Westin Surabaya

4.5 star property
Luxury hotel with full-service spa, connected to a shopping center, near Pakuwon Mall

10.0/10 Exceptional

12 verified guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Pakuwon Mall Jl Puncak Indah L, Surabaya, 60216
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Self parking
  • Children's pool
  • 24-hour room service
  • 20 meeting rooms
  • Airport shuttle
For families
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

Getting around

  • Surabaya (SUB-Juanda) - 44 min drive
  • Surabaya Pasar Turi Station - 32 min drive
  • Surabaya Gubeng Station - 37 min drive
  • Airport shuttle (surcharge)


  • Moi village - 3 min walk
  • Supresso - 7 min walk
  • Dapur Cokelat - 7 min walk
  • Gangnam - 8 min walk
  • United steak - 8 min walk

About this property

The Westin Surabaya

The Westin Surabaya offers an airport shuttle (available 24 hours) for IDR 460000 per vehicle one-way. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy, or reflexology, and Asian cuisine is served at Magnolia, which is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include 3 outdoor pools, a bar/lounge, and a 24-hour fitness center.


Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 204 rooms


  • Check-in time from 3:00 PM - anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Onsite self parking (IDR 10000 per stay)
  • Onsite valet parking (IDR 150000 per stay)
  • Wheelchair-accessible parking and van parking on site


  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children's pool
  • Children's menu

Working away

  • 20 meeting rooms
  • Conference space (89082 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • 24-hour fitness center
  • 3 outdoor pools
  • Full-service spa
  • Massage/treatment rooms


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Lowered electrical outlets in bathroom
  • Low-height counter/sink
  • Height-adjustable showerhead
  • Grab bar in bathtub
  • Lever door handles
  • Well-lit path to entrance


  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Mini-fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs/mineral springs on site.


Magnolia - This restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.
Sky Lounge - This bar specializes in Asian cuisine and serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 388000 for adults and IDR 194000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one-way, maximum occupancy 5)

Children & extra beds

  • Rollaway beds are available for IDR 605000.0 per night


  • Self parking costs IDR 10000 per stay
  • Valet parking costs IDR 150000 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property accepts credit cards, debit cards and cash.

Also known as

The Westin Surabaya Hotel
The Westin Surabaya Surabaya
The Westin Surabaya Hotel Surabaya

Frequently asked questions

Does The Westin Surabaya offer free cancellation for a full refund?
Yes, The Westin Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Westin Surabaya?
As of 9 Dec 2022, prices found for a 1-night stay for 2 adults at The Westin Surabaya on 27 Dec 2022 start from CA $151, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Westin Surabaya?
This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
Is there a pool at The Westin Surabaya?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at The Westin Surabaya?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Westin Surabaya?
Yes. Self parking costs IDR 10000 per stay. Valet parking costs IDR 150000 per stay.
Is airport shuttle service offered by The Westin Surabaya?
Yes, an airport shuttle is available. The charge is IDR 460000 per vehicle one-way.
What are the check-in and check-out times at The Westin Surabaya?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at The Westin Surabaya and nearby?
The Westin Surabaya has 3 outdoor pools and a spa, as well as a 24-hour fitness center.
Are there restaurants at or near The Westin Surabaya?
Yes, Magnolia offers Asian cuisine. Nearby restaurants include Moi village (3-min walk), Supresso (7-min walk), and Dapur Cokelat (7-min walk).
What's the area around The Westin Surabaya like?
The Westin Surabaya is located a short 9-minute walk from Pakuwon Mall.

Overall score and ratings






Staff & service


Property conditions & facilities



10/10 Exceptional

We enjoyed our 3 night stay in The Westin hotel. It’s a nice hotel, nice location and most of all the staff are very friendly especially Patrice who works at the front office..
Stephani, 3-night trip
Verified guest review

10/10 Exceptional

Excellent level of service
All staff were very attentive, helpful, and friendly. I initially booked the twin room but later when checking in, I found out that only the deluxe king bed size room have the bath tub. The Receptionist helped me to change the room without a fuzz. So thoughtful. They also provided a complimentary fruit basket in the room. Lovely gesture. I enjoyed my stay and will stay here again next time.
1-night family trip
Verified guest review

10/10 Exceptional

Oey Gery, 1-night trip
Verified guest review

10/10 Exceptional

Excellent service Nice room
Ing, 1-night family trip
Verified guest review

10/10 Exceptional

Excellent service
Ing, 1-night family trip
Verified guest review

10/10 Exceptional

Great Hotel
Nice Hotel with very helpfull staff
Irvan, 1-night business trip
Verified guest review

10/10 Exceptional

Best five star hotel in Surabaya
Westin Surabaya is one of the best five star hotel I’ve ever stayed in. The room is spacious, modern luxury and clean. The bathroom is awesome. All staff are very helpful and friendly. The breakfast is fabulous with wide range of menu. Definitely will come again.
TAUFAN, 2-night family trip
Verified guest review

10/10 Exceptional

Yolanda, 1-night trip
Verified guest review

10/10 Exceptional

In meinen Augen Nummer 1 in Surabaya
Die behielten sich selbst beim Frühstück die Kaffeevorliebe vom Tag vorher. Ein solches Frühstück s Buffet habe ich so noch nicht gesehen.
R C, 2-night business trip
Verified guest review

10/10 Exceptional

Yumi, 2-night trip
Verified guest review