4/10 Fair
3 Dec 2022
Travelers and Expedia users beware. We arrived one day late for a six night stay due to an international flight delay. The property was alerted of our delay within 20 hours of our scheduled check-in however we were still charged over $900 for the unused night stay.
To our surprise the room was not available when we arrived 27 hours late, we were asked to wait.
After apx 40 minute wait still in the same clothes from a delayed flight the room was hot, the A/C was not working properly. The master suite had unkept drapery that allowed light during the day. Since our trip the hotel refuses to credit our account.
Expedia also will not provide a credit regardless of the trip insurance. We understand the delay was due to Delta who also will not cooperate.
The disappointing arrival to a six night stay will keep us from ever using the hotel or brand again. International travelers should shop the local area for a hotel better suited to international travelers.
Expedia users beware of very limited trip insurance benefits that are difficult to claim at best and near impossible to collect.
Darryl
Verified Expedia guest review
