2/10 Poor
28 Mar 2023
Not Good- beware of extra charges!!!
This hotel charged a $265 smoking fee. I do not nor have I ever smoked. No one approached me or said anything (why would they as it did not occur) but I received a notice on my statement a few days later. I am a business owner, a yoga teacher, and a health freak! I would never smoke anywhere. When I explained this to the managers they were not helpful. They just kept saying we have to listen to the housekeeping staff. I don't know if this is an attempt at getting money or a lie by someone but this is not a small charge and it is simply untrue. Aside from that the hotel is okay. It's a bit rundown and older but the pool is huge and there is a hot tub. Stay at the nearby Hyatt instead. It is a very nice hotel with proper customer service and full amenities.
JILL
JILL, 1-night trip
Verified Hotels.com guest review