Holiday Inn Rochester Downtown, an IHG Hotel

Photo gallery for Holiday Inn Rochester Downtown, an IHG Hotel

Primary image
Premium bedding, desk, blackout drapes, iron/ironing board
Premium bedding, desk, blackout drapes, iron/ironing board
Premium bedding, desk, blackout drapes, iron/ironing board
Standard Room | Premium bedding, desk, blackout drapes, iron/ironing board

Overview of Holiday Inn Rochester Downtown, an IHG Hotel

Holiday Inn Rochester Downtown, an IHG Hotel

3-star property
Riverfront hotel with 2 restaurants, near University of Rochester

7.0/10 Good

728 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
70 State St, Rochester, NY, 14614
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking
  • Conference center
  • Business center
  • 24-hour front desk
  • Computer station
  • Vending machine
  • Self-serve laundry
  • Conference space
For families
  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Downtown Rochester
  • University of Rochester - 33 min walk
  • Rochester Institute of Technology - 15 min drive

Getting around

  • Greater Rochester Intl. Airport (ROC) - 10 min drive
  • Rochester Station - 14 min walk

About this property

Holiday Inn Rochester Downtown, an IHG Hotel

3-star hotel in the heart of Downtown Rochester
At Holiday Inn Rochester Downtown, an IHG Hotel, you can look forward to laundry facilities, a bar, and a gym. Enjoy al fresco dining and more at the two onsite restaurants. Free in-room WiFi and a business center are available to all guests.
Additional perks include:
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and a banquet hall
  • Luggage storage, meeting rooms, and a TV in the lobby
  • A gift shop, a porter/bellhop, and a vending machine
  • Guest reviews give top marks for the dining options and overall value
Room features
All guestrooms at Holiday Inn Rochester Downtown, an IHG Hotel boast thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi. Guest reviews speak positively of the quiet rooms at the property.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Mini fridges, microwaves, and coffee/tea makers

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 217 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered onsite self parking (USD 5 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • 2 restaurants
  • Bar/lounge

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center (12000 square feet of space)

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1968
  • Television in common areas
  • Fitness center

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Mini-fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

River Club - This restaurant serves breakfast only.
State Street Bar & Grill - This restaurant serves dinner and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 6.00 and USD 13.95 per person (approximately)

Children & extra beds

  • Rollaway beds are available for USD 20.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50.00 per pet, per stay

Parking

  • Covered self parking costs USD 5 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Rochester Plaza
Rochester Plaza Hotel
Holiday Inn Rochester Downtown Hotel
Holiday Inn Rochester Downtown
Holiday Inn Rochester
Holiday Inn Mayo Clinic
Rochester Holiday Inn

Frequently asked questions

Does Holiday Inn Rochester Downtown, an IHG Hotel offer free cancellation for a full refund?
Yes, Holiday Inn Rochester Downtown, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Holiday Inn Rochester Downtown, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Holiday Inn Rochester Downtown, an IHG Hotel?
Yes, pets are welcome. There's a charge of USD 50.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Holiday Inn Rochester Downtown, an IHG Hotel?
Yes. Self parking costs USD 5 per day.
What are the check-in and check-out times at Holiday Inn Rochester Downtown, an IHG Hotel?
You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Express check-out and contactless check-out are available.
What is there to do at Holiday Inn Rochester Downtown, an IHG Hotel and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Holiday Inn Rochester Downtown, an IHG Hotel?
Yes, there are 2 onsite restaurants, featuring alfresco dining. Nearby restaurants include Pane Vino On The River (7-min walk), Tapas 177 (8-min walk), and Drifters (9-min walk).
What's the area around Holiday Inn Rochester Downtown, an IHG Hotel like?
Holiday Inn Rochester Downtown, an IHG Hotel is located by the river in Downtown Rochester, a short 15-minute walk from Strong and 4 minutes' walk from Blue Cross Arena. Travelers say this hotel is in a good location.

Overall score and ratings

7.0

Good

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.9/10

Property conditions & facilities

6.7/10

Eco-friendliness

4/10 Fair

Very disappointing.
The receptionists were very good - very nice and friendly. However, they were let down by the hotel. There was a shoddy computer system which didn't show that we had checked in which means were were unable to access wifi. There was no AC working in the hotel so the room felt stuffy. The TV had sound but no visual so I asked for it to be looked at twice with no action and on the third time, luckily the TV was replaced. There as some dubious activity where a female got in the lift and was asking us how much it was to stay there fore a night. She got out on the same floor as us and met a man there... They obviously did not know each other...! At around 8am, someone was trying to enter our room with a key and this was a guest of the hotel. He said he had been given the keys to a number of rooms that appeared vacant on the computer system but were in fact occupied. He apologised profusely and I could see he was frustrated by this. Overall a very disappointing stay and would definitely not return.
Paul, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Paul, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Timothy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Horrible Experience - Avoid at all costs
Ward, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Simon, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Ronnie, 1-night trip
Verified Hotels.com guest review

2/10 Poor

bad
0/10 ac didn't work in room
Robert, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Milissa, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Per, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Soul frst
I always stay here this time of year. Only this time, it was extremely hard to find parking on the site!
alyson, 1-night trip
Verified Hotels.com guest review