Hotels in Quetzaltenango

"The hotel staff could barely speak English, and the room cooling system was only a very small fan. The pool was extremely dirty and contaminated, and it was completely unusable. The hotel breakfast was acceptable, but unfortunately the staff were not properly trained at all. Most of the bed sheets had dirty stains on them, and the bathroom ceiling was full of ants."

"The price and the views are amazing, there is no AC but fortunately it wasn’t hot during the night"

"Highly recommend staying here in San Juan! It's a bit off the beaten path so it's quiet and peaceful but still super close to everything. The included breakfast was great. They have their own private dock to make for easier travel after your stay. I wish I had known I could use that when I got here! The balcony was absolutely stunning and I ended up relaxing here much more than anticipated. They also have kayaks you can use on the property."

"The location to the center of the city is fantastic! The staff is super friendly. I will definitely go back to Pension Bonifaz."

"Poor functioning toiletries pumps."

"Great property! Recommend it highly!"

"I had a good stay overall, but there was one serious issue. Around 2 a.m., someone opened my door and tried to enter my room. I reported this to the receptionist, but was told there are no CCTV cameras in the common areas. For the safety of guests, I strongly recommend installing security cameras."

"Wonderful place to stay when in Xela… classy, clean and tidy. Very well located. "

"Hotel restaurant exceeded expectations and the massage at the spa was fantastic. However, we had an ant problem at one point in our bathroom and the front desk isn't 24 hour. Front desk could have been more helpful with giving recommendations and information (for example, one of their restaurant recs was closed on Sundays and they didn't tell us that). The noise from the bar next door was extremely loud until 10pm each day. Pool and hot tub were nice. It was great to have someone come meet us at the dock and get our luggage upon arrival to San Marcos."