The staff are the best Ive experienced in years - everyone is friendly, helpful, efficient and highly competent. And the hotel was obviously extremely well built / designed with really high quality furniture & decor - but its been 30 years since renovation and it does have issues. Our first room a/c wasnt working and the curtains were broken but they sent repair men immediately and moved us as soon as they determined it could not be easily fixed. But the rooms are missing some really modern basics like a kettle / coffee machine, usb ports for charging, and not all have refrigerators as advertised (though they did bring one upon request). Renovations are beginning and I have no doubt the updated rooms will be amazing but just be aware a lot are not yet renovated. Even still I would stay here again because service was exceptional, the rooms were large and comfortable, and its location cant be beat