The Rimrock Resort Hotel

Photo gallery for The Rimrock Resort Hotel

Primary image
Indoor pool
Indoor pool
View from room
Premium bedding, pillowtop beds, in-room safe, desk

Overview of The Rimrock Resort Hotel

The Rimrock Resort Hotel

4.0 star property
Mountain resort with 2 restaurants, near Upper Hot Springs

9.0/10 Superb

1,332 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
The price is CA $521
Price available on 07/11/2022
Map
300 Moutain Avenue, Banff, AB, T1L 1J2
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Free area shuttle
  • Ski storage
  • Health club
  • Sauna
  • Self parking
  • Spa tub
  • Room service
For families
  • Children stay free
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Refrigerator
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In a national park
  • Upper Hot Springs - 3 min walk
  • Banff Gondola - 4 min walk
  • Bow Falls - 34 min walk
  • Banff Park Museum - 5 min drive
  • Banff National Park Information Centre - 6 min drive
  • Banff Lake Louise Tourism Bureau - 6 min drive
  • Banff Centre for Arts and Creativity - 7 min drive
  • Tunnel Mountain - 8 min drive
  • Cave and Basin National Historic Site - 10 min drive
  • Banff Springs Golf Club - 10 min drive

Getting around

  • Calgary International Airport (YYC) - 98 min drive
  • Banff Station - 8 min drive
  • Free area shuttle

About this property

The Rimrock Resort Hotel

When you stay at The Rimrock Resort Hotel, you'll be in a fantastic location, just a 5-minute walk from Upper Hot Springs and Banff Gondola. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy, or mani/pedis. Other highlights at this upscale resort include 2 bars/lounges, an indoor pool, and a health club. Fellow travelers love the central location and comfortable guestrooms.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 343 units
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (CAD 22.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Free local shuttle
  • Childcare in room (surcharge)

What to do

  • Racquetball/squash
  • Hiking/biking trails
  • Ice skating
  • Shopping
  • Bicycle rentals nearby
  • Golfing nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Snowboarding nearby

Working away

  • 13 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1993
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator

Languages spoken

  • English

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Recycling

Special features

Spa

Rimrock Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Breakfast costs between CAD 8 and CAD 35 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CAD 25.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs CAD 22.00 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 8:00 AM to 10:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Rimrock
Rimrock Banff
Rimrock Resort Hotel
Rimrock Resort Hotel Banff
The Rimrock Resort Hotel Banff
The Rimrock Resort Hotel Resort
The Rimrock Resort Hotel Resort Banff

Frequently asked questions

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

9.2/10

Staff & service

8.9/10

Amenities

9.1/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

Bonnie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mrs Kaisu, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent, great view from the pool.
Clayton, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very enjoyable.
Janet, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

On expensive side but worth it. The indoor pool and spa was open until 11pm! Classy place with friendly, helpful staff. Very clean. Beds were super comfortable. Only downside is the expense (they also charge extra for parking).
Ilan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jose, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 3-night family trip
Verified Hotels.com guest review

6/10 Good

Good Standard Conference Hotel
The Rimrock is a conference hotel with not much to do. The amenities and activities are limited. The hotel is dated and could be retrofitted to modern standards. We received a room that was pet friendly, despite the fact that I did not request a room with a pet - I suspect it was because I did not book directly with a hotel and used Hotels.com. Upon check out, I did mention the pet friendly accommodation to the receptionist who made a note and let her supervisor know. Within 10 minutes of checking out, they promptly called our room as we were still packing and offered us a free breakfast. The dinner at the Primrose was fantastic, the food was amazing. We had the bison short rib and the lobster ravioli and pumpkin cheesecake. Presentation, quality, quantity and taste was superb. The waitress that served us was professional and very attentive. She reminded us of Kaley Couco. We let her know it was my partner's birthday and she gave us two glasses of complimentary bubbly. The hotel is 8 minute walk to The Gondola and Sky Bistro which is a bonus as we had reservations for the next night. It is a 5 minute walk to the Upper Hot Springs.
Catherine, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Disappointing
This stay was really disappointing. We have had the good fortune to stay in many hotels and at $600 per night (without parking) it's reasonable to expect a certain quality of room. The public spaces are dated but fine. The staff were friendly. The view of the mountains is truly lovely. We stayed in a premier room. The room was badly in need of a reno. It had waterstains on the ceiling, faded old wallpaper that was ripped in places, sad smelly old carpet, a sad old bathroom and a stained shower curtain. The beds were fine but this experience was in no way worth the money. Take the gondola to see the view and find somewhere else to stay.
1-night trip
Verified Hotels.com guest review