4/10 Fair
3 Oct 2023
Union Plaza
Shortly after checking in, we discovered that the refrigerator was not working at all. We immediately reported it to the front desk and was told they would replace the refrigerator right away. Several hours later we called again...we were told someone would take take of it within an hour. It was well after 10pm and we called again to cancel our request because it was too late. In addition someone's dirty towel was left hanging behind the door and there was mold growing on the grout line above the bathtub. Very disappointed with the maintenance and cleanliness.
Teri
Teri, 1-night trip
Verified Hotels.com guest review