Guests
All properties in Cardiff, Wales, United Kingdom

Hilton Cardiff, Cardiff

Luxury hotel with full-service spa, connected to a shopping center, near Principality Stadium

  • Free WiFi in lobby
From
$159 CAD

Image gallery

  • Presidential Suite - Interior Entrance
  • Presidential Suite - Interior Entrance
  • Pool
  • Living Room
  • Presidential Suite - Interior Entrance
Presidential Suite - Interior Entrance. Image 1 of 97
1 / 97Presidential Suite - Interior Entrance
Kingsway, Cardiff, CF10 3HH, Wales, United Kingdom
8.2.Very Good.
  • View of the Castle. Walking distance to everything. Great staff. Comfortable room.

    Oct. 23, 2019

  • The room was dirty and the AC was so poor that we had to open the window to cool the room…

    Sep. 3, 2019

See all 511 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Shopping
Convenient
Dining options
Safe
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 197 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • Internet in the lobby

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • In Cardiff City Centre
  • Cardiff Castle - 3 min walk
  • St. David's - 3 min walk
  • St. David's Hall - 4 min walk
  • Principality Stadium - 6 min walk
  • Cardiff Motorpoint Arena - 10 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Twin Room
  • Executive Twin Room
  • Room, 1 King Bed
  • Executive Room, 1 King Bed
  • Junior Suite, 1 King Bed
  • Executive Suite, 1 King Bed
  • Executive Room, 1 King Bed, View
  • Executive Twin Room, View
  • Deluxe Room, 1 King Bed, View
  • Family Double Room, View
  • Family Double Room (Deluxe)
  • Presidential Suite
  • Family Room, 1 King Bed
  • Family Room, 1 King Bed (Connecting Rooms)

What’s around

Landmarks

  • In Cardiff City Centre
  • Cardiff Castle - 3 min walk
  • St. David's - 3 min walk
  • St. David's Hall - 4 min walk
  • Principality Stadium - 6 min walk
  • Cardiff Motorpoint Arena - 10 min walk
  • Cardiff University - 12 min walk
  • Sophia Gardens - 12 min walk
  • Cardiff Bay - 17 min walk
  • Wales Millennium Centre - 29 min walk
  • Cardiff City Stadium - 31 min walk

Getting around

  • Cardiff International Airport (CWL) - 22 min drive
  • Bristol International Airport (BRS) - 58 min drive
  • Cardiff Queen Street Station - 9 min walk
  • Cathays Station - 10 min walk
  • Cardiff (CFW-Cardiff Train Station) - 13 min walk
map
See on map
Kingsway, Cardiff, CF10 3HH, Wales, United Kingdom

At a glance

Hotel size

  • This hotel has 197 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (GBP 23 per day)

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • To-go breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Number of indoor pools - 1
  • Free pool cabanas
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Fitness facilities
  • Steam room
  • Health club
  • Sauna

Working away

  • Business center
  • Number of meeting rooms - 7
  • Conference space
  • Conference space size (feet) - 3651
  • Conference space size (meters) - 339
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1999
  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Assistive listening devices available
  • Wheelchair-accessible path to lift

Languages Spoken

  • Bulgarian
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Schmoo in the City has 2 treatment rooms and outdoor treatment areas. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Dining

Grey Restaurant - This restaurant specializes in local cuisine and serves lunch and dinner.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for GBP 15 per day (rates may vary)
  • Wired Internet access is available in guestrooms for GBP 15.00 per day (rates may vary)
  • Wired Internet access is available in public areas for GBP 15 per day (rates may vary)
  • To-go breakfast is offered for an extra charge of GBP 10.00 per person (approximately)
  • Late check-out can be arranged for an extra charge

PetsPay at property

  • Pets are allowed for an extra charge of GBP 25.00 per accommodation, per stay
  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs GBP 23 per day

Pool, spa, and gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts Visa, Mastercard, American Express, Eurocard, Barclaycard, Preferential Card, debit cards and cash.

Also known as

  • Cardiff Hilton
  • Hilton Cardiff Hotel
  • Hilton Cardiff Cardiff
  • Hilton Cardiff Hotel Cardiff
  • Hilton Cardiff
  • Hilton Hotel Cardiff
  • Cardiff Hilton Hotel
  • Cardiff Hilton International
  • Hilton Cardiff Hotel Cardiff
  • Hilton Cardiff Wales
  • Hilton International Cardiff
  • Hilton Cardiff Hotel

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Hilton Cardiff does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs GBP 23 per day.
  • Yes, pets are welcome. There's a charge of GBP 25.00 per accommodation, per stay. Service animals are exempt from fees.
  • You can check in starting at 3 PM. Check-out time is noon. Late check-out is available for a charge. Express check-out and contactless check-in and check-out are available.
  • Yes, Grey Restaurant offers local cuisine. Nearby restaurants include The Crockerton (3-min walk), Le Rendez-Vous (4-min walk), and 10 Feet Tall (4-min walk).
  • Hilton Cardiff has a spa and a 24-hour fitness center.
8.2.Very Good.
  • 8.0.Very Good

    Great location. Castle view. Breakfast buffet superior.

    1 night romance trip, Feb. 6, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Convernience of location. Castle view. Lovely roons

    1 night romance trip, Feb. 6, 2019

    Verified Expedia guest review

  • 2.0.Poor

    A very tired hotel with refurb planned in January.

    Always used to stay here for business but must have been at least 15 years since last stay and the hotel showed. Room door was in poor condition. Bathroom smelt Bathroom had mould on the tiles Seal around shower was cracked and filthy. Water was cold in shower Our room was right above the hotel bins outside. At 5am we were woken by the bin men emptying the bins. 5AM Poor quality TV Cleaning staff were very polite. Reception staff were excellent and very apologetic and applied discount. Was really looking forward to our stay but obviously very disappointed.

    Chris, 1 night business trip, Nov. 18, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    The hotel is shabby and some areas are dirty. The reception seats are ripped and the carpets are dirty and stained. The rooms are gloomy although the beds are comfy. The hotel lacks atmosphere. The restaurant was expensive and very poor quality food.

    Tamson, 1 night family trip, Nov. 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Good Hotel

    Nice hotel. Town centre location. Very comfortable and clean and helpful and friendly staff. Only downside for us is that we booked through Hotels.com and although we had an email with our booking confirmation, for some reason our reservation was not on the hotel system. Fortunately they still had a room available which was lucky on game day.

    1 night trip, Nov. 14, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Dated and dirty

    Spent the week here for my birthday, booked a junior suite. Everything is outdated, mold and grout in the bathroom. The room was never properly cleaned upon my arrival: hair, dust and crumbs everywhere, and a dirty toilet I ended up cleaning myself. I complained 3 times and asked for my room to be cleaned and was told the housekeeping supervisor was aware but no proper clean ever took place. The hotel did not make any apology attempts either. Basic suite amenities as bathrobe and slippers were missing and Covid is used as an excuse for everything. The pool area was booked up all week at odd times by a rugby team, would have been nice to know before my arrival. Ultimately not worth the money at all, avoid.

    Annabell, 6 night trip, Nov. 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very warm welcome on arrival, amazing standards and no complaints. First time staying in a Hilton chain and was not disappointed. Will be staying again in the future for sure.

    Max, 1 night trip, Nov. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Happy customer

    Very warm welcome from reception staff. All staff extremely friendly, polite and helpful. Room was good and very clean and was rest of hotel. Staff wearing face masks and we felt very safe.

    Peter, 1 night trip, Nov. 8, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Disappointed

    Mold in the the shower, no hot water, only one towel for 2 people, ripped wallpaper and stained carpet. Asked for the shower to be cleaned and a towel put in but nothing.

    Suzannah, 2 night trip, Nov. 5, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    All good, but parking expensive

    Good breakfast, good rooms. Comfy bed. Trouble to find parking place and added cost.

    kieran, 2 night business trip, Oct. 31, 2021

    Verified Hotels.com guest review

See all 511 reviews