Hotel Pinheiros do Caracol

3.0 star property
3-star hotel in Canela with restaurant and bar/lounge

Choose dates to view prices

Hotel Pinheiros do Caracol

Photo gallery for Hotel Pinheiros do Caracol

Front of property
Deluxe Double Room
Free daily full breakfast
Luxury Room | Private spa tub

Overview of Hotel Pinheiros do Caracol



Property highlights

  • Pet-friendly
  • Free breakfast
  • Free parking
  • Spa
  • Laundry facilities
  • Restaurant
Rua Pedro Luiz Oliveira, Canela, RS, 95680000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Free use of bicycles
  • Coffee shop/cafe
  • Spa services
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Garden
  • Front-desk safe
Feel at home
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains
  • Minibar

Room options

Luxury Room

  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

Traditional Double or Twin Room

  • 32 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

Family Studio Suite

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Double or Twin Room

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Double Room

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • Gramado Covered Street - 10 min drive
  • Gramado Central Avenue - 10 min drive
  • Mini Mundo - 11 min drive
  • Snowland Park - 18 min drive

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 101 min drive
  • Airport shuttle (surcharge)


  • Lá Em Casa - 2 min drive
  • Brandy Bar - 20 min walk
  • Xis da Serra - 3 min drive
  • Café Colonial Gramado - 3 min drive
  • Ambarina Bier & Beer - 4 min drive

About this property

Hotel Pinheiros do Caracol

A great choice for a stay in Canela, Hotel Pinheiros do Caracol features an airport shuttle. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other features include a bar/lounge, a snack bar/deli, and free bike rentals.


English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 9 rooms


  • Check-in time from 2:00 PM - 9:00 PM
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Parents must have child's birth certificate and photo ID*


  • Pets allowed (dogs and cats only, 1 total, up to 11 lbs per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site


  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast each morning 7:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Snack bar/deli


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Free bicycle rentals
  • Romance packages


  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Spa services
  • Lockers available


  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Roll-in shower
  • Upper floors accessible by stairs only
  • Stair-free path to entrance

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers


  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features


Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.


  • Service animals exempt from fees
  • Pet deposit: BRL 90.00 per day
  • Pets are allowed for an extra charge of BRL 90.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).


This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Pinheiros Do Caracol Canela
Hotel Pinheiros do Caracol Hotel
Hotel Pinheiros do Caracol Canela
Hotel Pinheiros do Caracol Hotel Canela

Frequently asked questions

Does Hotel Pinheiros do Caracol offer free cancellation for a full refund?
Yes, Hotel Pinheiros do Caracol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Pinheiros do Caracol?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Pinheiros do Caracol?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 11 lbs per pet. There's a charge of BRL 90.00 per pet, per day, and there's also a deposit of BRL 90.00 per day. Service animals are exempt from fees.
Is parking offered on site at Hotel Pinheiros do Caracol?
Yes, there's free self parking.
Is airport shuttle service offered by Hotel Pinheiros do Caracol?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Pinheiros do Caracol?
You can check in from 2:00 PM - 9:00 PM. Check-out time is noon.
What is there to do at Hotel Pinheiros do Caracol and nearby?
Have fun during the warmer months with activities such as cycling. Enjoy amenities like spa services, a picnic area, and a garden.
Are there restaurants at or near Hotel Pinheiros do Caracol?
Yes, there's an onsite restaurant.
What's the area around Hotel Pinheiros do Caracol like?
Hotel Pinheiros do Caracol is a short 3-minute walk from Parque Terra Magica Florybal and 7 minutes' walk from Parque Vale Dos Dinossauros.







Staff & service




Property conditions & facilities




4/10 Fair

Estive na Pousada há mais de 1 ano e foi impecável, inclusive indiquei para familiares que se hospedaram lá. Dessa vez ficamos em um quarto diferente a experiência não foi boa. Paguei a mais para ter uma banheira com hidromassagem mas não consegui usar pois a água não esquentava, ficava em 33 graus e a noite em Gramado é frio para tomar banho nessa temperatura. O chuveiro começou esquentando mas logo a água já ficava fria. Fui usar a cafeteira (de cápsulas) e estava suja - deixaram uma cápsula lá dentro de outro hóspede, provavelmente. No café da manhã a mesa que estava reservada para nós estava com coco de passarinho em cima, quando olhei pro chão observei que tinha muito coco de passarinho ao redor, fiquei decepcionada. Além disso, o recepcionista que nos recebeu no dia do checkin esqueceu de avisar que tinha um chá de cortesia que era servido no quarto e precisaríamos solicitar. Infelizmente a minha experiência dessa vez não foi boa e fiquei chateada por esses acontecimentos, especialmente por pagar a mais por um quarto com banheira com hidro e não conseguir utilizá-la.
Luiza, 1-night trip
Verified guest review

10/10 Exceptional

Refúgio próximo a natureza
Pousada muito boa atendimento impecável Limpeza do quarto Pousada em uma área de preservação muito tranquilo
Marcelo, 1-night trip
Verified guest review

10/10 Exceptional

Antonio, 1-night trip
Verified guest review

10/10 Exceptional

CRISTIANO, 1-night trip
Verified guest review

10/10 Exceptional

JOSIAS, 1-night family trip
Verified guest review

10/10 Exceptional

GISELE SILVA, 2-night trip
Verified guest review

10/10 Exceptional

Retorno garantido
Fantástica pausada. Limpeza, atendimento, acomodação e café da manhã impecáveis. Recomendo muito.
Givanit, 2-night family trip
Verified guest review

10/10 Exceptional

Sensacional a nossa estadia! Amamos o hotel, sua estrutura e o atendimento. Voltaremos em breve.
Rodrigo, 1-night family trip
Verified guest review

8/10 Very good

Ótimo, mas precisa observar alguns detalhes
O hotel é excelente, mas precisa observar alguns detalhes, simples, mas que comprometem. Net no quarto não funcionou, a pia do banheiro estava entupida e os alimentos, pães e cucas no café da manhã tinham aspecto de velhos (não eram do dia). Inclusive um pãozinho integral, quadradinho, completamente duro. Não se conseguia morder. A questão da pia, até fica anti-higiênico, vc lavando as mãos, ou escovando os dentes e a agua que cospe ficar circulando na pia. E não era uma questão da válvula da pia, pois na minha casa tenho a mesma, com o mesmo tipo de tampa de válvula e não era esse o problema. Tirando a válvula a pia seguia entupida. Na net o que acontecia é que o aparelho informava que não estava conectado a internet e não se conseguia acessar os canais do cabo. Um lugar muito bonito, o quarto de excelente tamanho, mas alguns detalhes desfavorecem. O secador de toalhas do banheiro manchado de ferrugem, com pintas de ferrugem na sua composição. Um pouco mais de observação a esses assuntos.
Nilton, 1-night family trip
Verified guest review

6/10 Good

Chegamos a noite, recepção normal. Café da manhã, nao tinha os alimentos disponíveis na rampa e se quisesse algo tinha que solicitar, pao de queijo nao teve reposição mesmo solicitando. Pouca variedade disponível na rampa, pão francês não disponível…
Itamar, 1-night trip
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