Hotel Pinheiros do Caracol in Canela: Reviews, Deals, and Hotel Rooms on Hotels.com

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3-star hotel in Canela with restaurant and bar/lounge

Overview
Rooms
Location
Amenities
Policies

Exceptional

Property highlights

Pet-friendly

Free breakfast

Free parking

Spa

Laundry facilities

Restaurant

Rua Pedro Luiz Oliveira, Canela, RS, 95680000

Main amenities

Daily housekeeping
Restaurant and bar/lounge
Free use of bicycles
Coffee shop/cafe
Spa services
Airport shuttle
Terrace
24-hour front desk
Coffee/tea in a common area
Air conditioning
Garden
Front-desk safe

Feel at home

Garden
Terrace
Daily housekeeping
Laundry facilities
Blackout drapes/curtains
Minibar

Room options

Luxury Room

Sleeps 2
1 King Bed OR 1 Double Bed

Minibar, in-room safe, laptop workspace, blackout drapes

Traditional Double or Twin Room

32 sq m
Sleeps 4
1 King Bed and 1 Large Twin Sofa Bed

Family Studio Suite

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Double or Twin Room

36 sq m
Sleeps 3
1 King Bed

Deluxe Double Room

29 sq m
Sleeps 2
1 King Bed

About this area

What's nearby

Gramado Covered Street - 10 min drive
Gramado Central Avenue - 10 min drive
Mini Mundo - 11 min drive
Snowland Park - 18 min drive

Getting around

Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani) - 101 min drive
Airport shuttle (surcharge)

Restaurants

Lá Em Casa - 2 min drive
Brandy Bar - 20 min walk
Xis da Serra - 3 min drive
Café Colonial Gramado - 3 min drive
Ambarina Bier & Beer - 4 min drive

About this property

Hotel Pinheiros do Caracol

A great choice for a stay in Canela, Hotel Pinheiros do Caracol features an airport shuttle. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other features include a bar/lounge, a snack bar/deli, and free bike rentals.

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Property is disinfected using an electrostatic sprayer

Sheets and towels are washed at 60°C/140°F or hotter

Guest accommodations are sealed after cleaning

Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Social distancing measures in place

Contactless room service is available

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks are required at the property

Hand sanitizer provided

Enhanced food service safety measures are in place

Reservations are required for the use of certain onsite facilities

This information is provided by our partners.

At a glance

Hotel size

9 rooms

Arriving/Leaving

Check-in time from 2:00 PM - 9:00 PM
Early check-in subject to availability
Minimum check-in age: 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

Parents must have child's birth certificate and photo ID*

Pets

Pets allowed (dogs and cats only, 1 total, up to 11 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

Free secured, covered onsite self parking
Wheelchair-accessible parking on site

Transfers

Airport shuttle*

Other information

Designated smoking areas

Property amenities

Food and drink

Free full breakfast each morning 7:30 AM–10:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Free daily reception
Snack bar/deli

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Free bicycle rentals
Romance packages

Facilities

Safe-deposit box at front desk
Garden
Picnic area
Terrace
Spa services
Lockers available

Accessibility

Wheelchair-accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in hallways
Handrails in stairways
Wheelchairs available on site
Roll-in shower
Upper floors accessible by stairs only
Stair-free path to entrance

Room amenities

Be entertained

Flat-screen television
Satellite TV channels

Home comfort

Air conditioning and heating
Minibar
Window screens

Sleep well

Blackout drapes/curtains
Turndown service
Bed sheets provided

What to enjoy

In-room massage

Freshen up

Hair dryer
Towels

Stay connected

Laptop-friendly workspace
Free newspapers
Free WiFi
Phone
Electrical adapters/chargers

Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

Airport shuttle service is offered for an extra charge

Children & extra beds

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pets

Service animals exempt from fees
Pet deposit: BRL 90.00 per day
Pets are allowed for an extra charge of BRL 90.00 per pet, per day

Pool, spa, & gym (if applicable)

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Pinheiros Do Caracol Canela

Hotel Pinheiros do Caracol Hotel

Hotel Pinheiros do Caracol Canela

HOTEL POUSADA PINHEIROS DO CARACOL

Hotel Pinheiros do Caracol Hotel Canela

Frequently asked questions

Does Hotel Pinheiros do Caracol offer free cancellation for a full refund?

Yes, Hotel Pinheiros do Caracol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Hotel Pinheiros do Caracol?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Are pets allowed at Hotel Pinheiros do Caracol?

Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 11 lbs per pet. There's a charge of BRL 90.00 per pet, per day, and there's also a deposit of BRL 90.00 per day. Service animals are exempt from fees.

Is parking offered on site at Hotel Pinheiros do Caracol?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel Pinheiros do Caracol?

Yes, an airport shuttle is available.

What are the check-in and check-out times at Hotel Pinheiros do Caracol?

You can check in from 2:00 PM - 9:00 PM. Check-out time is noon.

What is there to do at Hotel Pinheiros do Caracol and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy amenities like spa services, a picnic area, and a garden.

Are there restaurants at or near Hotel Pinheiros do Caracol?

Yes, there's an onsite restaurant.

What's the area around Hotel Pinheiros do Caracol like?

Hotel Pinheiros do Caracol is a short 3-minute walk from Parque Terra Magica Florybal and 7 minutes' walk from Parque Vale Dos Dinossauros.

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

10.0/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

4/10 Fair

22 Sept 2023

Decepcionante

Estive na Pousada há mais de 1 ano e foi impecável, inclusive indiquei para familiares que se hospedaram lá. Dessa vez ficamos em um quarto diferente a experiência não foi boa. Paguei a mais para ter uma banheira com hidromassagem mas não consegui usar pois a água não esquentava, ficava em 33 graus e a noite em Gramado é frio para tomar banho nessa temperatura. O chuveiro começou esquentando mas logo a água já ficava fria. Fui usar a cafeteira (de cápsulas) e estava suja - deixaram uma cápsula lá dentro de outro hóspede, provavelmente. No café da manhã a mesa que estava reservada para nós estava com coco de passarinho em cima, quando olhei pro chão observei que tinha muito coco de passarinho ao redor, fiquei decepcionada. Além disso, o recepcionista que nos recebeu no dia do checkin esqueceu de avisar que tinha um chá de cortesia que era servido no quarto e precisaríamos solicitar. Infelizmente a minha experiência dessa vez não foi boa e fiquei chateada por esses acontecimentos, especialmente por pagar a mais por um quarto com banheira com hidro e não conseguir utilizá-la.