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Serena Inn & Suites - Rapid City

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Front of property
Traditional Single Room | Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Overview of Serena Inn & Suites - Rapid City

Serena Inn & Suites - Rapid City

2.5 star property
No-frills hotel in Rapid City

6.4/10 Good

959 verified Hotels.com guest reviews

Popular amenities

  • Free breakfast
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
2124 N Lacrosse St, Rapid City, SD, 57701

Room options

About this area

What's nearby

  • Watiki Water Park - 4 min drive
  • Black Hills National Forest - 34 min drive

Getting around

  • Rapid City Regional Airport (RAP) - 21 min drive

Restaurants

  • The Millstone - 9 min walk
  • Pacific Rim Cafe - 10 min walk
  • Philly Ted's Cheesesteaks & Subs - 10 min walk
  • Texas Roadhouse - 10 min walk
  • Red Lobster - 12 min walk

About this property

Serena Inn & Suites - Rapid City

When visiting Rapid City, Serena Inn & Suites - Rapid City is a great choice to consider. Guests can visit the fitness center for a workout, and free perks include WiFi, self parking, and on-the-go breakfast daily. Fellow travelers like the comfortable beds and helpful staff.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)
This information is provided by our partners.

At a glance

Hotel size

  • 114 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 3:00 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free on-the-go breakfast each morning

Traveling with children

  • Corner guards

Services

  • 24-hour front desk

Facilities

  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness center

Accessibility

  • Accessible bathroom (select rooms)
  • Roll-in shower (select rooms)
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Handrails in hallways
  • Handrails in stairways

Languages

  • English

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens
  • Laundry detergent

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

More

  • Housekeeping (on request)

Fees & policies

Renovations and closures

This property is closed from January 11 2023 to February 1 2023 (dates subject to change).

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 15 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

<p>This property does not have elevators. </p><p>Guests can rest easy knowing there's a carbon monoxide detector and window guards on site. </p><p>This property accepts credit cards and debit cards. Cash is not accepted.</p>

Also known as

Serena Inn Suites Rapid City
Serena Inn & Suites Rapid City
Serena Inn & Suites - Rapid City Hotel
Serena Inn & Suites - Rapid City Rapid City
Serena Inn & Suites - Rapid City Hotel Rapid City

Frequently asked questions

Is Serena Inn & Suites - Rapid City currently open?
This property is closed from January 11 2023 to February 1 2023 (dates subject to change).
Does Serena Inn & Suites - Rapid City offer free cancellation for a full refund?
Yes, Serena Inn & Suites - Rapid City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Serena Inn & Suites - Rapid City?
This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
Are pets allowed at Serena Inn & Suites - Rapid City?
Yes, dogs are welcome. There's a charge of USD 15 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Serena Inn & Suites - Rapid City?
Yes, there's free self parking.
What are the check-in and check-out times at Serena Inn & Suites - Rapid City?
You can check in from 3:00 PM - 3:00 AM. Check-out time is 11:00 AM.
What is there to do at Serena Inn & Suites - Rapid City and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Serena Inn & Suites - Rapid City?
Yes. Nearby restaurants include The Millstone (9-min walk), Pacific Rim Cafe (10-min walk), and Philly Ted's Cheesesteaks & Subs (10-min walk).
What's the area around Serena Inn & Suites - Rapid City like?
Serena Inn & Suites - Rapid City is a short 6-minute walk from Rushmore Mall and 11 minutes' walk from Pirate's Cove Adventure Golf. Travelers say this hotel is in a good location.

Reviews

6.4

Good

6.4/10

Cleanliness

7.2/10

Staff & service

5.9/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Sink could be fixed; otherwise all was great.
Irene, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Room floor and counter tops were very dirty. The floor were not vacuumed and counters were sticky and had old food crumbs. Simply was not cleaned. Bed was fine.
Gary, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Whitney, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

Older hotel but was clean
Tera, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Poor staff
Damian, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Pat, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cynthia, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The breakfast was not good cold left over coffee. The AC in our rm wasnt working. The plug was missing out of the sink good thing my rings didnt fall in it
Genevieve, 1-night family trip
Verified Expedia guest review

4/10 Fair

Erika, 2-night romance trip
Verified Expedia guest review

4/10 Fair

What a sketchy dump!
First, at the entrance of the hotel was a gauntlet of sketchy young people sitting around smoking. I guess they did not see the "no smoking" with 25 ft sign. Or probably just didnt care. This hotel has three floors, no elevator. Since I'm a few months out from knee replacement surgery, of course our room was on the third floor. The first room we were given: photos below. The beds were unmade and the cover of the ac was on the floor. We were offered another room, again on the third floor. As for breakfast, nothing was left, let alone replenished. The carpet was filthy throughout. To make matters worse, it just happened to be our anniversary and we we on a road trip. If it wasnt for the fact that it was late and nothing else was available close, we would have been out of there!
Unmade beds first room
Bedding on the chair
AC front cover on the floor
Michelle, 1-night trip
Verified Hotels.com guest review