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The Fives Oceanfront Hotel - All Inclusive

Photo gallery for The Fives Oceanfront Hotel - All Inclusive

Exterior
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
On the beach, white sand, beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of The Fives Oceanfront Hotel - All Inclusive

The Fives Oceanfront Hotel - All Inclusive

4.5 star property
Upscale beachfront resort with spa, near Arrecife de Puerto Morelos National Park

8.4/10 Very good

146 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Air conditioning
The price is CA $580
Price available on 04/06/2023
Map
Av. Javier Rojo Gomez Sm 002 Mza 25 Lt 1, Puerto Morelos, QROO, 77580
Main amenities
  • 2 outdoor pools
  • 3 restaurants and 3 bars/lounges
  • Beach cabanas
  • Beach sun loungers
  • Beach umbrellas
  • Breakfast available
  • Daily housekeeping
  • Full-service spa
  • On the beach
  • Rooftop terrace
  • Sauna
  • Steam room
Feel at home
  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Premium TV channels
  • Private bathroom

Room options

About this area

What's nearby

  • On the beach
  • Maroma Beach - 25 min drive
  • Moon Palace Golf Club - 26 min drive
  • Ventura Park Cancun - 27 min drive
  • Riviera Cancun Golf Resort - 45 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Cozumel Intl. Airport (CZM) - 24.2 miles/39 km

Restaurants

  • La Sirena Restaurant, Lounge and Sports Bar - 16 min walk
  • Panna e Cioccolato - 15 min walk
  • Unico Beach Club - 4 min walk
  • Merkadito del Mar - 15 min walk
  • Spyder Café - 14 min walk
Map

About this property

The Fives Oceanfront Hotel - All Inclusive

At The Fives Oceanfront Hotel - All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and beachside drinks, plus you'll have access to onsite scuba diving, snorkeling, and sailing. 2 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy, and hydrotherapy. Dining choices include 3 restaurants and the 3 bars/lounges are great places to grab a cold drink. Other features of this luxurious resort include a rooftop terrace, a poolside bar, and a spa tub.

All-inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 94 units

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 15 lbs per pet)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • WiFi (speed: 25+ Mbps) in rooms*

Parking

  • Secured onsite self parking (USD 10 per night)
  • Secured onsite valet parking (USD 10 per night)
  • Onsite parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • 24-hour room service
  • 3 bars/lounges
  • Beach bar
  • Coffee shop
  • Poolside bar
  • Private dining
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On the beach
  • Beach club (surcharge)
  • Ecotours
  • Sailing
  • Scuba diving
  • Snorkeling
  • Winery release events
  • Fishing
  • Bicycle rentals nearby
  • Surfing/body boarding nearby
  • Ziplining nearby
  • Whale-watching nearby

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas
  • Porter/bellhop
  • Romance packages
  • Tour/ticket assistance
  • Wedding services

Facilities

  • 2 outdoor pools
  • Built in 2019
  • Communal living room
  • Full-service spa
  • Lockers available
  • Massage/treatment rooms
  • Rooftop terrace
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 40-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
  • Minibar
  • Window screens

Sleep well

  • Free crib/infant bed
  • Premium bedding
  • Turndown service

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Phone
  • WiFi (surcharge) (speed of 25+ Mbps)

Food and drink

  • Champagne service
  • Free bottled water

More

  • Connecting/adjoining rooms available
  • Daily housekeeping
  • Guidebooks/recommendations
  • In-room safe (laptop compatible)
  • Local maps
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: USD 100
  • Christmas Eve (24 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • Christmas Day (25 December) Gala Dinner per adult: USD 100
  • Christmas Day (25 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 150
  • New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 6 to 17 years old)

Optional extras

  • WiFi is available in guestrooms for USD 15 per night (rates may vary)
  • Full breakfast is offered for an extra charge of approximately USD 25 for adults and USD 15 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 35 per pet, per night

Parking

  • Secured self parking costs USD 10 per night
  • Secured valet parking costs USD 10 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

<p>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </p><p>Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site. </p><p>This property accepts credit cards and cash.</p>

Frequently asked questions

Does The Fives Oceanfront Hotel - All Inclusive offer free cancellation for a full refund?
Yes, The Fives Oceanfront Hotel - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Fives Oceanfront Hotel - All Inclusive?
As of 29 Mar 2023, prices found for a 1-night stay for 2 adults at The Fives Oceanfront Hotel - All Inclusive on 6 Apr 2023 start from CA $580, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Fives Oceanfront Hotel - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Fives Oceanfront Hotel - All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at The Fives Oceanfront Hotel - All Inclusive?
Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 15 lbs per pet. There's a charge of USD 35 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at The Fives Oceanfront Hotel - All Inclusive?
Yes. Self parking costs USD 10 per night. Valet parking costs USD 10 per night.
What are the check-in and check-out times at The Fives Oceanfront Hotel - All Inclusive?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at The Fives Oceanfront Hotel - All Inclusive and nearby?
Have fun with onsite activities like sailing, fishing, and snorkeling. Additional recreation onsite includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. The Fives Oceanfront Hotel - All Inclusive also has 3 bars and a sauna, as well as a steam room and beach cabanas.
Are there restaurants at or near The Fives Oceanfront Hotel - All Inclusive?
Yes, there are 3 onsite restaurants.
What's the area around The Fives Oceanfront Hotel - All Inclusive like?
The Fives Oceanfront Hotel - All Inclusive is a short 14-minute walk from Puerto Morelos Town Square and 9 minutes' walk from Ojo de Agua Beach.

Reviews

8.4

Very good

9.3/10

Cleanliness

8.7/10

Staff & service

8.7/10

Amenities

9.2/10

Property conditions & facilities

8.5/10

Eco-friendliness

Reviews

10/10 Exceptional

Our stay was incredible!! Staff was welcoming, helpful and friendly, making sure we were taken care of throughout our stay! Atmosphere and food were just as good!! We will definitely be back!
Jaime, 4-night family trip
Verified Hotels.com guest review

6/10 Good

RODRIGO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful Vacation Spot!
elisa, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kathryn, 6-night trip with friends
Verified Hotels.com guest review

8/10 Very good

The Fives Ocean Front.
Roof top pool
View from room
Beach view
sherri, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very cute boutique hotel right on the beach
Juan, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great facilities and location. Staff is super friendly and the rooms are spotless. The food is good but has room for improvement.
Verified Expedia guest review

8/10 Very good

Overall my stay was good The staff was very friendly and accommodating The food was good, but there was no entertainment especially at night.
Verified Orbitz guest review

2/10 Poor

My name is LEONID CHARNEY. On November 26, 2022 I made through "Expedia-Logo" as a travel agent my personal reservation #72438535675490 -Total price: $2344.75, including All Inclusive Hotel stay price: $1186.15 on Expedia Chapter Name:"All Inclusive" for myself and my wife Olga Pryakhina for 8 days/ 7 nights beginning 12/05-12/12, 2022. But as soon as we arrived to The Fives Oceanfront Hotel their manager had fined that my package just for European Plan Package instead of All -Inclusive Plan Packge. And to stay in this The Fives Oceanfront Hotel as All-Inclusive Plan I had to pay the Extra $2,040.40. I demand that Expedia Company has to return and reimburse me this different money: $2040.40, because Expedia's Internet Service did sale their package as All Inclusive. Everybody can see it as trying to use Expedia Internet Sales Program, or I will have to sue The Expedia Company. Mr. Leonid Charney. December 14, 2022, Chicago, IL.
LEONID SIMON, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location. Choice of 2 swimming pools or beach chairs on beds was very nice. Liked bar by pool, Lobby bar and bar upstairs. More simple food choices would be nice. Carch The day was too pricey. Room had slight odor. Staff was very responsive to needs
Donald, 3-night family trip
Verified Expedia guest review