Choose dates to view prices

Grand Sunset Princess - All Inclusive

Photo gallery for Grand Sunset Princess - All Inclusive

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
On the beach, white sand, free beach shuttle, free beach cabanas
Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Suite with Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes
Suite with Jacuzzi and Outdoor Shower | View from room

Overview of Grand Sunset Princess - All Inclusive

Grand Sunset Princess - All Inclusive

4.5 star property
Playa del Carmen beachfront property with water park and spa

7.8/10 Good

593 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
The price is CA $302
Price available on 12/06/2022
Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • On the beach
  • Tres Rios Ecopark - 20 min drive
  • Quinta Avenida - 25 min drive
  • Mamitas Beach - 29 min drive
  • Playa del Carmen Main Beach - 29 min drive
  • Playa del Carmen Maritime Terminal - 34 min drive
  • Maroma Beach - 26 min drive
  • Playacar Golf Club - 38 min drive
  • Xplor Theme Park - 35 min drive
  • Xcaret Eco Theme Park - 38 min drive
  • Ferry to Cozumel - 43 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
  • Cozumel Intl. Airport (CZM) - 12.6 miles/20.3 km
  • Free beach shuttle

Restaurants

  • Coco's Cabanas - 10 min walk
  • Arezzo - 15 min walk
  • La Brasserie - 20 min walk
  • Koh Thai - 20 min walk
  • Fonda Argentina - 9 min drive

About this property

Grand Sunset Princess - All Inclusive

At Grand Sunset Princess - All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and volleyball, plus you'll have access to onsite snorkeling and kayaking. There's plenty of fun with the 12 outdoor pools and water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. Buffet Naranja, one of 9 restaurants, serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 beach bars, an indoor pool, and a nightclub.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Land activities

Volleyball

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 672 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Offsite

  • Free beach shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 9 restaurants
  • 9 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Coffee/tea in a common area
  • Free daily reception
  • Room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Water park access (surcharge)
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Lifeguard on site

What to do

  • On the beach
  • Free beach shuttle
  • Beach volleyball
  • Archery
  • Kayaking
  • Snorkeling
  • Evening entertainment
  • Shopping
  • Pool table
  • Table tennis
  • Scuba diving nearby

Working away

  • 5 meeting rooms
  • Conference space (5425 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free pool cabanas
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • 12 outdoor pools
  • An indoor pool
  • Water park access (surcharge)
  • Arcade/game room
  • Full-service spa
  • Nightclub
  • 4 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegetarian dining options
  • Humane treatment of captive wild animals

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Free rollaway/extra bed
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Land activities

Volleyball

Spa

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Dining

Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Le Fleur - This theme restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
La Vaqueria - This theme restaurant serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of MXN 50 (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Noise-free guestrooms cannot be guaranteed.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Does Grand Sunset Princess - All Inclusive offer free cancellation for a full refund?
Yes, Grand Sunset Princess - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Sunset Princess - All Inclusive?
As of 4 Dec 2022, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on 6 Dec 2022 start from CA $302, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Sunset Princess - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Sunset Princess - All Inclusive?
Yes, there are 12 outdoor pools, an indoor pool, and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Grand Sunset Princess - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Grand Sunset Princess - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Sunset Princess - All Inclusive?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of MXN 50 (subject to availability).
What is there to do at Grand Sunset Princess - All Inclusive and nearby?
Have fun with onsite activities like kayaking, archery, and snorkeling. Indulge in a treatment at the spa and soothe your senses in one of the 4 spa tubs. Grand Sunset Princess - All Inclusive also has 3 swim-up bars, 3 poolside bars, and a nightclub, as well as a 24-hour fitness center, a sauna, and an arcade.
Are there restaurants at or near Grand Sunset Princess - All Inclusive?
Yes, there are 9 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Coco's Cabanas (10-min walk), Los Murales (2.2 mi), and Casa del Lago (3.4 mi).
Does Grand Sunset Princess - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Grand Sunset Princess - All Inclusive like?
Grand Sunset Princess - All Inclusive is located a short 13-minute walk from Playa Xcalacoco.

Overall score and ratings

7.8

Good

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.1/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Gabriela, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Awsome place
We had a great time, we stayed in the family club and its ideal for kids. Pools are awsome and lots of food all day long. Internet was not working properly, but all else was awsome.
Victor, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Beautiful landscape, Great Staff
We had a great time! The grounds are beautiful and the staff keep everything very clean. The pools are plentiful and we loved that there were street tacos being made everyday for lunch. Delicious! It is a big resort so there is a fair amount of walking. The beach access is easy and is very pretty. The rooms are very large and the A/C was wonderful! One thing that was a bummer was at arrival, we were tired and ready to get to our room to cool off and freshen up. We thought we were just checking in with hotel staff but instead we were approached about buying into a vacation package (like a timeshare). It’s hard to know who staff is and who the sales people are. They were all really cool and very nice. But we were just tired and hungry and not ready for that. Another thing is be cautious when walking. The tile can be very slippery in the rooms, on the stairs, in the restaurants, etc. Also, I recommend making dinner reservations at the restaurants you want to go to as soon as you can after arriving.
KELLY, 5-night trip
Verified Hotels.com guest review

6/10 Good

We had a disappointing check in. The person at the concierge desk appeared to have a difficult time to check us in. We wanted to upgrade our room, however we didn’t get the opportunity to and the person checking us in did not really even discuss the hotel with us. We didn’t know where anything was or how to make reservations at the restaurants. I have been to this hotel many times, and the quality of service this time just was not the same. I probably will not return back to this hotel because customer service is a deal breaker for me.
Bria Simone Andersen, 7-night romance trip
Verified Expedia guest review

2/10 Poor

Playa horrible, wifi no funciona, cucarachas en la habitación, lejos de todo, las neveras no enfrían lo único bueno son los empleados
Stephanie, 7-night family trip
Verified Expedia guest review

8/10 Very good

Melissa, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Muy buenas instalaciones, personal muy amable. Todo muy bien. Pasamos unos días extraordinarios.
Francisco, 5-night family trip
Verified Expedia guest review

6/10 Good

I have to say that this resort has more Cons than Pros. So lets start the Pros: 1) Staff is very friendly 2) Cleaniness 3) Drinks and food were amazing 4) Huge pools Now lets talk about Cons: 1) First and foremost, No wifi service and very slow mobile connectivity. you have to be in Lobby to get proper internet service. 2) During day, they have running AC in restaurants, but when you go for dinner, they stop the AC. So you dont feel eating in any of the restaurant. And above all, they make you to dress up nicely as they say its Fine dinning. But if AC is not running, then whats the point of dressing up. They should either stop telling people to dress up or they should keep AC running. 3) They should have late night music too. Most of the days, by the time everyone gets done with dinner and comes and sits outside, there live music stops. They stop music at 10 or no music at all. They should have time till 11 so that people can enjoy little bit more late night. 4) They should give maps to everyone so that it will be easier to find restaurants or place for activities. 5) Lobby is worse as they dont have any AC or even Fan there. Everytime we stop for anything in lobby, it was so hot nd humid.
Pushpinder, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely beautiful resort ! Have different shows every night and plenty of food to choose from!
ROYCE GLENN LAMBETH, 10-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Alicia, 5-night trip
Verified Expedia guest review