Guests
All properties in Carcassonne, Aude, France

Best Western Le Donjon – Cœur de La Cité Médiévale, Carcassonne

4-star hotel with restaurant, near Aude Gate

  • Free WiFi
From
$137 CAD

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Property renovations and closures

  • The property is closed between December 3 and January 20.

Image gallery

  • Lobby
  • Lobby
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed) - Bathroom
  • Classic Room, 2 Single Beds, Non Smoking - Bathroom
  • Lobby
Lobby. Image 1 of 51
1 / 51Lobby
2 Rue du Comte Roger, Carcassonne, 11000, Aude, France
8.8.Fabulous.
  • We were upgraded to la cite hotel next door. Loved the grandeur of the old buildings and…

    Mar. 12, 2020

  • The location is absolutely spectacular. The employees are very helpful and pleasant.…

    Mar. 1, 2020

See all 326 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Safe
Convenient
Dining options
Shopping
  • Free parking
  • Free WiFi
  • Pet-friendly
  • Air Conditioning

Property highlights

Main amenities

  • 61 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Valet parking
  • Business center

What’s around

  • In City of Carcassonne
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 2 Single Beds, Non Smoking
  • Superior Room, 1 Queen Bed, Non Smoking
  • Superior Room, 2 Single Beds, Non Smoking
  • Classic Room, 1 Queen Bed, Non Smoking
  • Superior Room, Multiple Beds, Non Smoking
  • Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Garden View (with Sofabed)
  • Suite, 1 Queen Bed with Sofa bed, Non Smoking (with Sofabed)

What’s around

Landmarks

  • In City of Carcassonne
  • Aude Gate - 1 min walk
  • Narbonnaise Gate - 2 min walk
  • Chateau Comtal - 3 min walk

Getting around

  • Carcassonne (CCF-Pays Cathare) - 9 min drive
  • Castres (DCM-Mazamet) - 60 min drive
  • Carcassonne Station - 25 min walk
  • Couffoulens Station - 10 min drive
  • Pomas Station - 17 min drive
map
See on map
2 Rue du Comte Roger, Carcassonne, 11000, Aude, France

At a glance

Hotel size

  • This hotel has 61 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 4:30 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured uncovered onsite self parking (EUR 20 per day)
  • Onsite valet parking (EUR 20 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Free offsite parking within 1969 ft
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Elevator
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Soundproofed rooms

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer

Be entertained

  • 23-inch TV

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Brasserie Le Donjon - Onsite brasserie.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 1.98 per person, per night. This tax does not apply to children under 18 years of age.

Optional extras

  • Dial-up Internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of EUR 15 per person (approximately)

Children and extra bedsPay at property

  • Guests must contact this property in advance to reserve cribs/infant beds

PetsPay at property

  • Pets are allowed for an extra charge of EUR 12 per pet, per night
  • Service animals exempt from fees

ParkingPay at property

  • Uncovered self parking costs EUR 20 per day
  • Valet parking costs EUR 20 per day

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Transfers via shuttle are required and must be arranged at least 24 hours before travel by contacting the property at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Eurocard and cash.

Also known as

  • Best Western Donjon Remparts Hotel Carcassonne
  • Carcassonne Best Western
  • Best Western Carcassonne
  • Best Western Le Donjon Les Remparts
  • Best Western Le Donjon
  • Best Western Le Donjon – Cœur de La Cité Médiévale Hotel
  • Best Western Le Donjon – Cœur de La Cité Médiévale Carcassonne
  • Best Western Donjon Remparts Hotel
  • Best Western Donjon Remparts Carcassonne
  • Best Western Donjon Remparts
  • Best Western Donjon Hotel Carcassonne
  • Best Western Donjon Hotel
  • Best Western Donjon Carcassonne
  • Best Western Donjon
  • Best Western Hotel Carcassonne

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Best Western Le Donjon – Cœur de La Cité Médiévale does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • The property is closed between December 3 and January 20.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 20 per day. Valet parking costs EUR 20 per day. Parking spots may be limited.
  • Yes, pets are welcome. There's a charge of EUR 12 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
  • You can check in from 4:30 PM - anytime. Check-out time is noon.
  • Yes, there's an onsite restaurant, Brasserie Le Donjon. Nearby restaurants include Le Trivalou (7-min walk) and Le parc - Franck Putelat (11-min walk).
  • Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Best Western Le Donjon – Cœur de La Cité Médiévale also has a garden.
8.8.Fabulous.
  • 8.0.Very Good

    The hotel is near the center of the castle grounds.

    Doug, 2 night romance trip, Oct. 20, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Very handy being inside the city walls. Carpark pickup was great Rooms a bit small. Lovely lobby and back gardens.

    Eliz, 2 night trip with friends, Sep. 14, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Location location location! In the middle of a castle... wow. The breakfast area was a wonderful oasis on warm days. Our room had an amazing view but being close to the street was nosiest in the morning then I would have liked. Wonderful stay wonderful staff...couldn’t ask for anything more!

    3 night family trip, Aug. 26, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Staying inside the walls of Carcassonne is amazing. Being driven to the hotel from the parking area is wonderful and it feels quite surreal crossing the drawbridge in a car.

    1 night romance trip, Jul. 14, 2019

    Verified Expedia guest review

  • 8.0.Very Good

    Beautiful Carcassonne

    The staff were super friendly! The car park is outside the walls of old Carcassone but it worked out well as there is a porter that picks you up and your luggage and delivers you to the door of your accommodations. Room was small but clean and well maintained for an old building. We stayed in the Remparts building so there were no restaurants in the building itself but many close by. Our room was just above the Musee l’Inquistion and every once in a while you’d hear a loud scream 😱 but they shut it down early enough it did not interfere with our sleep. It was a lovely place to visit. We enjoyed it very much.

    Shelly, 2 night family trip, May 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The staff was very friendly and helpful. The hotel is right in the fortress....at about 6 pm the tourists are gone and the whole fortress (minus castle which is locked up for the night) is yours to investigate. Lots of restaurants in fortress. Medieval ambience is everywhere. Fantastic location.

    2 night family trip, May 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    It was all good. Staff was very helpful and the room was very comfortable

    2 night family trip, Apr. 19, 2019

    Verified Expedia guest review

  • 2.0.Poor

    They offered us a room in a building away from main hotel property, it was just a few steps away, but a whole world behind in quality and upkeep. there was no heat in the room while it was only 2 degrees outside. We called the front desk in the morning and the guy very impolitely asked us to leave the hotel if we didn't like it!! and he said that there would be no refund!! the room was not even a single star quality. I understand that this was inside the old town and buildings are not modern looking, but heating is an essential that they should care to provide... or at least a caring service to offer alternate temporary solution, for example offering a portable heater for the night.... but instead, V was super rude, beyond imagination. Expedia has our travel records to almost all countries in Europe, Africa, North America and Caribbean.. some that we visited several times. we stayed in boutique hotels, chain ones, 5 stars or no stars. This was way off 21st century's hotel management, customer care, and even human rights.

    A.D, 2 night family trip, Mar. 18, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice

    Great place to stay, right in the middle of the castle

    Carl, 2 night romance trip, Oct. 20, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A wonderful experience

    Carcassone is such an amazing place that we wanted to spend the night. This was exactly the right place for us - filled with history, excellent service and a perfect location.

    Janice, 1 night trip, Sep. 3, 2021

    Verified Hotels.com guest review

See all 326 reviews