Hotel H15 Luxury Palace

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Indoor pool
Indoor pool
Hypo-allergenic bedding, down comforters, minibar, in-room safe
49-inch Smart TV with satellite channels, TV

Overview of Hotel H15 Luxury Palace

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Hotel H15 Luxury Palace

5.0 star property
Luxury hotel with indoor pool, near Main Market Square

9.8/10 Exceptional

53 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Sw Jana 15, Krakow, 31-017
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • 24-hour front desk
  • Garden
  • Front desk safe
For families
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Krakow Old Town
  • Main Market Square - 5 min walk
  • Royal Road - 1 min drive
  • Wawel Castle - 4 min drive
  • Oskar Schindler Factory - 14 min drive
  • Wieliczka Salt Mine - 35 min drive

Getting around

  • John Paul II - Balice Airport (KRK) - 30 min drive
  • Krakow Lobzow Station - 14 min drive
  • Krakow Glowny Station - 16 min walk
  • Wieliczka Rynek-Kopalnia Station - 16 min drive

About this property

Hotel H15 Luxury Palace

Hotel H15 Luxury Palace puts you 0.2 mi (0.4 km) from Main Market Square. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in hot stone massages, aromatherapy, or reflexology. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a fitness center.

Languages

English, German, Italian, Polish, Ukrainian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (up to 22 lbs)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Offsite parking within 656 ft (PLN 100 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop

What to do

  • Bicycle tour information
  • Bicycle rentals nearby
  • Ecotours nearby
  • Boat tours nearby
  • Scooter/moped rentals nearby

Working away

  • Meeting rooms
  • Conference space (1184 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways

Languages

  • English
  • German
  • Italian
  • Polish
  • Ukrainian

Room amenities

Be entertained

  • 49-inch Smart TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Individually decorated
  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of PLN 110 per person (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of PLN 100 per pet, per day

Parking

  • Parking is available nearby and costs PLN 100 per day (656 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

H15 Palace Hotel
Hotel H15 Luxury Palace Hotel
Hotel H15 Luxury Palace Krakow
Hotel H15 Luxury Palace Hotel Krakow

Frequently asked questions

Overall score and ratings

9.8

Exceptional

9.8/10

Cleanliness

9.7/10

Staff & service

9.8/10

Amenities

9.9/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Spacious rooms, very clean with great amenities and service. Will Definitely come back
Verna D, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Heina, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charles, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

First time
Lovely hotel, very courteous and attentive staff. Breakfast was delicious and with many options. Used pool in my stay and it was lovely, just be careful as floor around very slippery and you can fall. Will definitely be back. New favourite hotel in krakow.
Karolina, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mikael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

C, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Service is impeccable! I am very demanding and have attention to detail so if I give 10 of 10 for service it is 10/10 with every single box ticked. Everybody is extremely polite and helpful. Bartłomiej at Concierge went the extra mile to help me and organised services in order for me to get my passport to be able to fly back home without me even moving a finger. It was all done on a Saturday where equals impossible! Breakfast is lovely. Fresh food served and qood quality. Rooms are beautiful and airy. We stayed in Deluxe room. Attention to details - even bins are not cheap plastic but stainless steel. We shall definitely return to this hotel.
C, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Recommended hotel close to everything
Really good stay, located just a short walk from the square. Friendly staff, helpful and a nice cold beer waiting when we arrived. Room was big and very nice, bed very comfy.
Craig, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Best in Krakow
Absolutely stunning hotel with interesting history. Service and attention to detail was amazing along with food and drinks we had while staying there. Also, a very close walk to the central square which was nice.
Tim, 1-night trip
Verified Hotels.com guest review