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All properties in Victoria, British Columbia, Canada
1 room, 2 adults

Fairmont Empress, Victoria

4-star4 stars
721 Government St, Victoria, BC, V8W1W5, Canada

4-star hotel with full-service spa, connected to the convention center, near Maritime Museum of British Columbia
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  • Truly the wonderful Fairmont experience we have come to expect. Restaurant and lounge…Aug. 7, 2020
  • I'm starting to find that the Fairmont hotels, whilst excellent in terms of service, and…Aug. 3, 2020

Fairmont Empress, Victoria

from $359 CAD
  • Fairmont, Room, 2 Double Beds
  • Deluxe Room, 2 Queen Beds
  • Fairmont Gold, Room, 1 King Bed, Harbour View
  • Fairmont, Room, 1 Queen Bed
  • Deluxe Room, 1 King Bed
  • Fairmont Gold, 1 King Bed, Non Smoking
  • Junior Suite, 1 King Bed
  • Suite, 1 Bedroom, Non Smoking
  • Fairmont, Room, 1 King Bed
  • Deluxe Room, 1 Queen Bed, Non Smoking
  • Executive Suite, 1 King Bed, Non Smoking
  • Fairmont Gold, Room, 1 King Bed
  • Fairmont Gold, 2 Queen Beds, Spacious Room, Non Smoking
  • Fairmont Gold, 1 Bedroom Suite, 1 Queen Bed, Non Smoking, Harbor View
  • Fairmont Gold, Suite, 1 Bedroom, Non Smoking
  • Fairmont Gold, 1 King Bed, Non Smoking, Harbor View, Spacious Room
  • Fairmont, Room, 1 Queen Bed, Harbour View
  • Deluxe Room, 1 King Bed, Harbour View
  • Deluxe Room, 2 Queen Beds, Non Smoking, Harbour View
  • Signature Room, 1 King Bed
  • Signature Room, 1 King Bed, Non Smoking, Harbour View

What’s around Fairmont Empress, Victoria

Landmarks

  • In Downtown Victoria
  • Victoria Harbour - 5 min walk
  • Maritime Museum of British Columbia - 3 min walk
  • Victoria Bug Zoo - 3 min walk
  • British Columbia Parliament Building - 4 min walk
  • Market Square - 8 min walk
  • Chinatown - 10 min walk
  • Victoria Golf Club - 3.9 mi / 6.3 km

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base) - 1 min drive
  • Roche Harbor, WA (RCE) - 131 min drive
  • Friday Harbor, WA (FRD) - 120 min drive
  • Friday Harbor, WA (FBS-Friday Harbor Sea Plane Base) - 114 min drive
  • Port Angeles, WA (CLM-William R. Fairchild Intl.) - 159 min drive
  • Bedwell Harbour, BC (YBW-Bedwell Harbour Seaplane Base) - 124 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 464 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-in/out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Restrictions apply *

  • 2 per room

  • Food and water bowls available

Internet

  • WiFi in public areas *

  • WiFi in rooms *

Transportation

Transfers

  • Airport shuttle from 3:30 AM to 7:30 PM *

  • Cruise terminal shuttle *

  • Ferry terminal shuttle *

Parking

  • Valet parking *

  • Electric vehicle charging point

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Personal motorized watercraft on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 22600
  • Conference space size (meters) - 2100
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1908
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
Languages Spoken
  • Arabic
  • Chinese
  • Danish
  • English
  • Filipino
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese
  • Russian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Pay movies
  • Cable TV channels
  • Video-game console
Stay connected
  • Desk
  • Free newspaper
  • WiFi (surcharge)
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Sauna
  • Spa tub
  • Personal motorized watercraft on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Water skiing nearby
  • Windsurfing nearby

Fairmont Empress, Victoria’s small print

Also known as

  • Empress Fairmont
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont
  • The Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Victoria
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria

Policies

The photos are representative of rooms offered and may differ from the actual room received.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs CAD 33.00 per day

Valet parking costs CAD 33.00 per day with in/out privileges

Breakfast costs between CAD 12.00 and CAD 24.00 for adults, and CAD 8.00 and CAD 12.00 for children (approximately)

Pets are allowed for an extra charge of CAD 25 per accommodation, per night

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of CAD 25.00 per person (one-way)

Airport shuttle for children between the ages of 3 and 17 costs CAD 15.00 (one-way)

WiFi is available in guestrooms for CAD 14.95 per night (rates may vary)

WiFi is available in public areas for CAD 14.95 per night (rates may vary)

Cruise ship terminal shuttle and ferry terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Fairmont Empress, Victoria

  • Does Fairmont Empress offer free cancellation for a full refund?
    Yes, Fairmont Empress does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Fairmont Empress?
    Yes. Self parking costs CAD 33.00 per day. Valet parking costs CAD 33.00 per day.
  • Is there a pool at Fairmont Empress?
    Yes, there's an indoor pool.
  • Are pets allowed at Fairmont Empress?
    Yes, pets are welcome, with a limit of 2 per room. There's a charge of CAD 25 per accommodation, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Fairmont Empress?
    You can check in from 4:00 PM to anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Fairmont Empress?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Nautical Nellies (4-min walk), The Bard and the Banker (4-min walk), and Flying Otter Grill (4-min walk).
  • Is airport shuttle service offered by Fairmont Empress?
    Yes, an airport shuttle is available from 3:30 AM to 7:30 PM at scheduled times. The charge is CAD 25.00 per person one-way.
  • What is there to do near Fairmont Empress?
    Recommended spots to visit include Maritime Museum of British Columbia (3-min walk) and Victoria Bug Zoo (3-min walk), along with British Columbia Parliament Building (4-min walk) and Victoria Harbour (5-min walk).

Recent reviews

Fabulous 8.8 From 1,000 reviews

Good 6.0
expensive
Absolutely beautiful hotel the staff was very accommodating and the property was clean, Stayed for a few days ordered quite a few things off the menu was unimpressed with any of the food they had to offer including the very expensive high noon tea.
ca3 night family trip
Exceptional 10.0
cant be beat
Wish it lasted longer. If your looking for a romantic stay in Victoria, empress won’t disappoint. It’s beautiful hotel with old world charm Is seldom found nowadays. Fairmont does a great job at hosting you! Spend the extra for the harbour view, it’s worth it!
Dhanuka, ca1 night family trip
Exceptional 10.0
Harbour View Outstanding
My favourite thing about this hotel (and there were many) was having a harbour view. Paying a bit extra for it was totally worth it and highly recommended!
ca5 night trip
Exceptional 10.0
Excellent!
Beautiful hotel. We arrived early in the day and were pleasantly surprised that our room was ready. Definitely the best place to stay in Victoria.
Christine, ca1 night trip
Good 6.0
Beautiful old hotel with character. Very disappointing to be told the parking lot is full and open to public. Had to call for maintenance as the window would rattle when wind blew and it was loud enough to keep us awake. Room service had delivery and tip charges. The safe took up most of closet space, and very little drawer space was provided. The room was a fair size and bed was comfortable.
George, ca2 night trip
Exceptional 10.0
Great stay at Fairmont Empress!!
Had such an amazing stay at the Fairmont. Super friendly staff, absolutely delicious food, and the Gold lounge was the best!!
ca3 night trip
Good 6.0
No option for self parking. Mandatory valet parking
ca3 night family trip
Exceptional 10.0
Couples getaway
You can never go wrong at a Fairmont property. The condition and cleanliness are always great but it really is the service that sets them apart. The location of the historic Empress cannot be matched.
Allen, ca2 night trip
Exceptional 10.0
Really Great Place
The Room was really quite lovely - the bathroom was well equipped and had lovely soaps etc The coffee in the room was so nice to have in the morning. We ate in the restaurant and were well pleased as well as we had a drink in the bar which we enjoyed.
Janice, ca4 night family trip
Good 6.0
faded old world charm of the Fairmont Empress
central location; hotel is a bit worn around the edges. view of the back service area was loud and busy starting in the early hours till evening. weather was clear and sunny. bath tub and pipes were a bit rusty.
Gabriel, ca3 night romance trip

Fairmont Empress, Victoria

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