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Sun Palace Cancun - Adults Only - All Inclusive

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3 outdoor pools
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
3 outdoor pools
3 outdoor pools

Overview of Sun Palace Cancun - Adults Only - All Inclusive

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Sun Palace Cancun - Adults Only - All Inclusive

4.5 star property
Adults-only beachfront aparthotel with spa, near Delfines Beach

9.0/10 Superb

996 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is CA $646
Price available on 12/21/2022
Map
Blvd Kukulcan Km 20 Hotel Zone, Cancun, QROO, 77500
Main amenities
  • 247 smoke-free apartments
  • Daily housekeeping
  • On the beach
  • 4 restaurants and 2 poolside bars
  • 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Fitness center
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
Feel at home
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 24 min walk
  • La Isla Shopping Mall - 8 min drive
  • Forum Beach - 17 min drive
  • Cancun Convention Center - 19 min drive
  • Tortuga Beach - 22 min drive
  • Langosta Beach - 24 min drive
  • Playa Tortugas - 27 min drive
  • Puerto Cancun Marina Town Center - 30 min drive
  • Plaza Las Americas - 21 min drive
  • Ultramar Ferry Puerto Juárez - 38 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 13 min drive

Restaurants

  • Navios - 10 min walk
  • El Galeon del Caribe - 15 min walk
  • La Punta Grill & Lounge - 3 min drive
  • Xkat-ik - 3 min drive
  • Da Vinci - 4 min drive

About this property

Sun Palace Cancun - Adults Only - All Inclusive


Property Location
With a stay at Sun Palace Couples Only All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and El Rey Ruins. This 4-star property is 3.9 mi (6.3 km) from Aquaworld and 4.8 mi (7.8 km) from La Isla Shopping Mall.

Rooms
Make yourself at home in one of the 252 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.

Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a sauna, and a fitness center. This property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy Italian cuisine at La Tratto, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the swim-up bar or one of 3 bars/lounges, or 2 poolside bars. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.


Business, Other Amenities
Featured amenities include complimentary wired Internet access, a business center, and express check-in. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

At a glance

Property size

  • 247 apartments
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out available
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 18
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Free full breakfast each morning 7 AM–11:30 AM
  • 4 restaurants
  • 4 bars/lounges
  • 2 poolside bars
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Shopping
  • Access to nearby outdoor pool
  • Ecotours nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • Smart television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included.

Food and beverages

All meals, snacks, and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Spa

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

La Tratto - This restaurant specializes in Italian cuisine and serves dinner only.
Aurora - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Fuego - This restaurant specializes in Latin American cuisine and serves dinner only. Open daily.
THAI - This restaurant serves dinner only. Open daily.

Fees & policies

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property accepts credit cards. Cash is not accepted.

Also known as

All Inclusive Sun
Sun Couples
Sun Palace Couples
Sun Palace Couples Only
Sun Palace Couples Only All Inclusive
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Sun Palace Couples Only Cancun
Sun Palace Couples All Inclusive Cancun
Sun Palace Couples All Inclusive
Sun Palace Couples Cancun
Sun Palace Couples All Inclusive All-inclusive property Cancun
Sun Palace Couples All Inclusive All-inclusive property
Sun Couples Inclusive inclusi

Frequently asked questions

Does Sun Palace Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
Yes, Sun Palace Cancun - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sun Palace Cancun - Adults Only - All Inclusive?
As of 7 Dec 2022, prices found for a 1-night stay for 2 adults at Sun Palace Cancun - Adults Only - All Inclusive on 21 Dec 2022 start from CA $646, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sun Palace Cancun - Adults Only - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Sun Palace Cancun - Adults Only - All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Sun Palace Cancun - Adults Only - All Inclusive?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Sun Palace Cancun - Adults Only - All Inclusive and nearby?
Have fun with activities like parasailing, scuba diving, and windsurfing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Sun Palace Cancun - Adults Only - All Inclusive also has 2 poolside bars, 4 bars, and a sauna, as well as a steam room and access to a nearby outdoor pool.
Are there restaurants at or near Sun Palace Cancun - Adults Only - All Inclusive?
Yes, there are 4 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Navios (10-min walk), Xkat-ik (2.3 mi), and Da Vinci (2.4 mi).
Does Sun Palace Cancun - Adults Only - All Inclusive have private spa tubs?
Yes, each apartment has a jetted bathtub.
Does Sun Palace Cancun - Adults Only - All Inclusive have any outdoor private spaces?
Yes, each apartment features a balcony.
What's the area around Sun Palace Cancun - Adults Only - All Inclusive like?
Sun Palace Cancun - Adults Only - All Inclusive is in Zona Hotelera, a short 3-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers say the area is safe.

Overall score and ratings

9.0

Superb

9.5/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

9.1/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Exceptional

Breathe taking beauty
Breathtaking beauty and excellent service. Staff was very friendly and always accommodating. Room with indoor jacuzzi was exceptional. Pool and Beach were perfect. Service on beach was great. Highly recommend.
Daniel, 4-night trip
Verified Hotels.com guest review

8/10 Very good

TL;DR: Smaller and nice intimate property. Food was just okay. Staff were all so friendly Came here for a week with my husband, and it was a smaller property than others we have visited in the past. Overall, we had a great time. ROOM (5/5): large space comfortable bed good view PROPERTY (4/5): smaller and quieter great views easy access to the beach 2 pools - plenty of chairs for everyone -sun gets blocked by the building a little earlier FOOD (3/5): 4 main restaurants loved the coffee/dessert bar Crepes, coffee, and macarons are so good buffet was great restaurants don't require reservation 24 hour room service -food at restaurants were hit or miss -room service takes a little time, so plan ahead STAFF (4/5): all the staff were so friendly and accommodating -some staff are a little pushy to up-sell some stuff (spa services, food, etc.) -when you check in, they push to have you visit one of their sister properties to sit through a pitch. We didn't mind doing that, and ended up getting a Spa credit Overall, we really liked the property. If you want more activities, then this may not be the best. But if you're looking for a quiet, relaxing, low key property, this is a great option.
Katherine, 5-night romance trip
Verified Expedia guest review

8/10 Very good

I had a wonderful stay at Sun Palace. Immaculate hotel, room was clean and the views simply spectacular. The staff are super attentive. Truly enjoyed the service provided by Emanuel at the beach! His willingness to help and attitude were great! Yesenia at reception was also amazing; she was sweet and kind when giving suggestions and directions! They were both wonderful, attentive and super helpful! Impressed with the healthy options on the menu. The vegan dishes on the menus were pretty scrumptious, especially at the Thai restaurant! I will definitely be going back and can’t recommend this hotel enough.
Rosa Victoria, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The beach needs more attention and clean up the sargasso
enrique B, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The great outside areas and pools Food is great and service at coffee bar is amazing.
marilyn, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Went with a group of 10 and we had a blast !!!!! Can’t wait to do it again
Justin, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Your customer service was excellent.
Thomas, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

ali, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Fabian, 3-night trip
Verified Expedia guest review

10/10 Exceptional

We had a wonderful experience. The staff were wonderful. Food was excellent. Very clean. We felt safe. Cool onsite entertainment as well!
Ouma D, 4-night romance trip
Verified Expedia guest review