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All properties in Niagara Falls, Ontario, Canada
1 room, 2 adults

Sheraton On The Falls Hotel, Niagara Falls

4-star4 stars
5875 Falls Ave, Niagara Falls, ON, L2G3K7, Canada

Riverfront hotel with 3 restaurants, near Oakes Garden Theatre
  • Free WiFi in lobby
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 8,818 reviews. TripAdvisor Traveler Rating.

TripAdvisor Traveller Rating

Location
Great location
Service
Fantastic service
Room
Great room
Value
Value for money could be better

Sheraton On The Falls Hotel, Niagara Falls

from $101 CAD
  • Room, 2 Queen Beds, No View
  • Room, 1 Queen Bed, No View
  • Room, 1 King Bed, View
  • Room, 2 Queen Beds, City View
  • Room, 2 Queen Beds, View
  • Room, 1 Queen Bed, View (Partial Falls View)
  • Room, 2 Queen Beds, View (American Falls View)
  • Room, 2 Queen Beds, View (Falls View)
  • Deluxe Room, 2 Queen Beds, View (Falls View, High Floor)
  • Deluxe Room, 1 King Bed, View (Falls View, High Floor)
  • Room, 1 King Bed, Fireplace, View (Falls View, High Floor)

What’s around Sheraton On The Falls Hotel, Niagara Falls

Top spots nearby

Recommended by this property

  • Oakes Garden Theatre (1-minute walk)
  • Casino Niagara (2-minute walk)
  • Fallsview Indoor Waterpark (2-minute walk)
  • Crystal Caves (2-minute walk)
  • Horseshoe Falls (14-minute walk)

Getting around

  • Buffalo, NY (BUF-Buffalo Niagara Intl.) - 36 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 20 min drive
  • Niagara Falls Station - 29 min walk
  • Niagara Falls Station - 8 min drive
  • Niagara Falls Station - 10 min drive
  • Free casino shuttle

At a glance

Key facts

Hotel size

  • This hotel has 669 rooms
  • This hotel is arranged over 22 floors

Arriving/leaving

  • Check-in time 4 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

  • Car charging point

Offsite

  • Free casino shuttle

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Outdoor pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Horse riding/rental on site
  • Golfing nearby
  • Casino
  • Nightclub
  • Water park access (surcharge)
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 18
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • French

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Christienne Fallsview Spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Massimo’s Italian - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Fallsview Buffet - This buffet restaurant serves dinner only. Open daily.

Breakfast Buffet on 13 - This buffet restaurant serves breakfast and lunch. Open daily.

Niagara Vines Lobby Wineb - This wine bar serves dinner only. Open daily.

Starbucks - This coffee shop serves breakfast and lunch. Open daily.

Sheraton On The Falls Hotel, Niagara Falls’s small print

Also known as

  • Sheraton Falls Hotel Niagara Falls
  • Sheraton Falls Niagara Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton On The Falls
  • Sheraton On The Falls
  • Sheraton On The Falls Hotel Hotel
  • Sheraton On The Falls Hotel Niagara Falls
  • Sheraton On The Falls Hotel Hotel Niagara Falls
  • Sheraton Falls Hotel
  • Sheraton Falls Niagara Falls
  • Sheraton Falls
  • Sheraton On The Falls Hotel Niagara
  • Sheraton Niagara Falls
  • Sheraton Hotel Niagara Falls
  • Niagara Falls Sheraton
  • Sheraton On The Falls

Policies

  • Pool access available from 8:00 AM to 10:00 PM.
  • Guests under 18 years old are not allowed in the spa.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    Optional extras

    Self parking costs CAD 35 per night with in/out privileges

    Valet parking costs CAD 55 per night with in/out privileges

    Rollaway beds are available for CAD 25.0 per stay

    Buffet breakfast is offered for an extra charge of CAD 27.95 for adults and CAD 14.00 for children (approximately)

    WiFi is available in guestrooms for CAD 15.95 per day (rates may vary)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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    Recent reviews

    Very Good 8.2 From 3,807 reviews

    Very Good 8.0
    Great views; hotel itself was a bit run down and could use some tlc
    ca1 night trip
    Fair 4.0
    Couple trip to Niagara
    room was cold and heater wasn’t working. Front desk said this time of year we don’t activate it. I didn’t enjoy my sleep as i was soo cold
    Ramin, ca2 night trip
    Good 6.0
    It should have been better!
    For starters, the check in wasn't informative at all. We learned things as we went and had to go back to fix stuff. They never cleaned our room and that wasn't acceptable. They came at 5 p.m. to do the cleaning when we were in the room resting but the next day when we had to leave they came at 10 a.m. Pretty convenient. The pool wasn't heated enough; it felt chilly and I have a toddler and so it was in the room. Even when we tried to raise the heater it went back to the pre-set one. It should have been better. We expected more.
    Monika, ca2 night family trip
    Exceptional 10.0
    Great Stay!
    We really loved the guest service representative that checked us in, I believe her name was Adrianna. We had a problem with our booking and she sorted it out and gave us an upgraded room. We will definitely visit again, the buffet was delicious and the hotel location is perfect!
    Miranda, ca1 night trip
    Good 6.0
    Great hotel. Poor customer service.
    The hotel itself, food and facilities were absolutely fantastic, however the customer service was really disappointing during our stay. A few examples include: We were pressured by staff to pay our bill when we just started to eat our breakfast (instead of at end of meal), guest services via phone or text was slow to respond to quick questions, and extra fees were added to our bill without explanation the day after we had checked out. Overall the poor customer service marred an otherwise great stay. I think we had just expected more in terms of customer experience from the Sheraton.
    ca2 night family trip

    Sheraton On The Falls Hotel, Niagara Falls

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