St Martins Lane, London

Great location as always, like the gym next door, service in hotel is great and its well located for west end and the City.

Staff were all very helpful and excellent. We were pleasantly surprised by the quality and size (!) of the snack items at The Den bar. Also enjoyed the Blind Spot. The location is excellent - in the middle of everything, yet shockingly quiet in the room. Our only quibble is that the gym is next door and doesn't open until 10am on weekends and closes early.

The hotel is very well located and super modern. The beds were extremely comfortable and the rooms were spotless. Having said that, the service wasn't in line with the hotel's 5 star aspirations. Getting a bucket of ice took 45 minutes one day and other small requests were slow to be resolved. I would have expected more for the price we paid.

Impeccable service of front desk staff and concierge. Makes you feel welcome the minute you step into the hotel. Front desk remembers my room number without even asking on the second day of checking in! Still managed to maintain its original flair in terms of interior decor and service that sets new standards in boutique hotel since its inception nearly 18 years ago. I was initially placed on the 1st floor facing the main street which proves to be quite noisy. Upon request, front desk found me another room one floor higher at the back of the hotel which solves the problem despite a full house. Air conditioner was a bit too cold and had to ask for an extra blanket because when it was turned up to 25 degree Celsius, the air conditioner emits a musky smell. That was probably the only glitch.

Great area of town - near the theatres and amazing restaurants and shopping. Rooms are clean and minimalist - depending on the room - a little cramped. Great bar scene downstairs and good restaurant.