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Cacao Tulum -Luxury Condos-

Photo gallery for Cacao Tulum -Luxury Condos-

Front of property
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers
Penthouse, Private Pool | View from room

Overview of Cacao Tulum -Luxury Condos-

Entire apartment

Cacao Tulum -Luxury Condos-

3.5 star property
3.5-star condo in Tulum with outdoor pool and 24-hour fitness

7.4/10 Good

77 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
The price is CA $120
Price available on 12/09/2022
Region 15, La Veleta, Tulum, QROO, 77780

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About this area

What's nearby

  • In a national park
  • Tulum National Park - 9 min drive
  • Gran Cenote - 16 min drive
  • Playa Paraiso - 16 min drive
  • Tulum Beach - 10 min drive
  • Tulum Mayan Ruins - 21 min drive
  • Sian Ka'an Biosphere Reserve - 29 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 100 min drive
  • Airport shuttle (surcharge)


  • Curry by Po Thai - 3 min walk
  • Manglar - 11 min walk
  • Los Aguachiles Tulum - 13 min walk
  • Hunab Ku - 14 min walk
  • La Barracuda - 19 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Cacao Tulum -Luxury Condos-

Placing you 3 mi (4.8 km) from Tulum Beach and 4 mi (6.4 km) from Playa Paraiso, Cacao Tulum -Luxury Condos- offers an airport shuttle (available 24 hours) for USD 80 per vehicle. You can take a dip in the outdoor pool, then indulge in deep-tissue massages, body wraps, or aromatherapy. A rooftop terrace and a 24-hour fitness center are other highlights, and condos feature private pools and kitchens.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

At a glance


  • Check-in time from 3:00 PM - anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age - 16
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16


  • No cribs (infant beds)


  • Pets stay free (dogs and cats only, 2 per room)
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised

Property amenities


  • Beach towels


  • Private pool
  • Outdoor pool
  • Sun loungers
  • Umbrellas
  • Massages
  • Spa services
  • 1 treatment room
  • Body treatments
  • Aromatherapy
  • Body wraps
  • Deep-tissue massages
  • Couples treatment room(s)
  • Body scrubs
  • Reflexology
  • Manicures and pedicures


  • Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request


  • Refrigerator (full size)
  • Microwave
  • Oven
  • Cookware/dishes/utensils
  • Coffee/tea maker


  • Premium bedding
  • Down comforter
  • Bed sheets provided


  • Shower
  • Rainfall showerhead
  • Shampoo
  • Hair dryer
  • Towels provided
  • Toilet paper
  • Soap
  • Free toiletries

Living spaces

  • Dining room


  • 40-inch Smart TV with cable service

Outdoor areas

  • Rooftop terrace
  • Terrace
  • Deck or patio
  • Garden
  • Outdoor furniture


  • Laundry facilities

Work spaces

  • 24-hour business center
  • Laptop workspace


  • Air conditioning
  • Ceiling fan


  • Service animals exempt from fees
  • Pet friendly
  • Pets stay free
  • 2 per room
  • Welcoming cats and dogs only
  • Deposit: USD 100 per stay


  • No elevators
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Window screens
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Laptop-compatible safe
  • In-room massages

Location highlights

  • Near the sea
  • In a national park

Things to do

  • 24-hour fitness center
  • Bicycle rentals on site
  • Theme parks nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 30 rooms
  • Romance packages available

Special features


Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Refundable deposits

  • A damage deposit of USD 100 will be collected before check-in

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Sanitation services: USD 1.5 per night
  • Cleaning fee: USD 1.5 per accommodation, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 80 per vehicle (one-way, maximum occupancy 7)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is available for an additional fee


  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Cacao Tulum Condos Tulum
Cacao Tulum Luxury Condos
Cacao Tulum -Luxury Condos- Condo
Cacao Tulum -Luxury Condos- Tulum
Cacao Tulum -Luxury Condos- Condo Tulum

Frequently asked questions

Does Cacao Tulum -Luxury Condos- offer free cancellation for a full refund?
Yes, Cacao Tulum -Luxury Condos- does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Cacao Tulum -Luxury Condos-?
As of 30 Nov 2022, prices found for a 1-night stay for 2 adults at Cacao Tulum -Luxury Condos- on 3 Dec 2022 start from CA $63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Cacao Tulum -Luxury Condos-?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Cacao Tulum -Luxury Condos-?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Cacao Tulum -Luxury Condos-?
Yes, cats and dogs stay free, with a limit of 2 per room. A deposit of USD 100 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Cacao Tulum -Luxury Condos-?
Yes, there's free self parking.
Is airport shuttle service offered by Cacao Tulum -Luxury Condos-?
Yes, an airport shuttle is available. The charge is USD 80 per vehicle one-way.
What are the check-in and check-out times at Cacao Tulum -Luxury Condos-?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Cacao Tulum -Luxury Condos- and nearby?
Cacao Tulum -Luxury Condos- has private pools and a 24-hour fitness center, as well as spa services and a garden.
Are there restaurants at or near Cacao Tulum -Luxury Condos-?
Yes. Nearby restaurants include Curry by Po Thai (3-min walk), Manglar (11-min walk), and Los Aguachiles Tulum (13-min walk).
Does Cacao Tulum -Luxury Condos- have a kitchen or kitchenette?
Yes, there is a kitchen which also includes a coffee maker, cookware, and a refrigerator.
Does Cacao Tulum -Luxury Condos- have any outdoor private spaces?
Yes, this condo features a private pool and a deck or patio.

Overall score and ratings






Staff & service




Property conditions & facilities

10/10 Exceptional

Excellent place to stay, our family had a good time over here. Also the people that work at cacao are always nice and very polite, they recommend places to eat and restaurants that bring food to us. Very nice place I will be back to stay here at the penthouse. The pool was amazing with a wonderful view where you can have drinks at the pool bar.
Carlos, 4-night family trip
Verified Expedia guest review

6/10 Good

Property bedrooms definitely need some deep cleaning. And also allow guest to switch out towels.
Sylvia, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Robert, 3-night trip
Verified guest review

8/10 Very good

The property is nice, but needs a facelift - the photos make it look newer than it is
Shae, 3-night family trip
Verified Expedia guest review

6/10 Good

Great exterior and lobby, atrium finish, rooms are condos and cleaning is not huge, dirty thin blankets. Place was upbeat and modern, full kitchen unit, google maps didn't take you here. I had to edit the location. The roads are super rough and hard to Navigate.
Travis, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Nice new hotel.
Very nice hotel. Staff was pleasant, but at times difficult to communicate with. Covid protocols prevented the staff from cleaning rooms which was understandable, but they could’ve be more accommodating with towels. Overall it was a pleasant stay and I’d recommend it.
Ashmaad, 2-night trip with friends
Verified guest review

10/10 Exceptional

Quiet and very comfortable
Great accomodation in a very quiet part of La Veleta, which for anyone who knows Tulum is an absolute godsend 🙏
Adam, 1-night trip
Verified guest review

8/10 Very good

My stay was ok. I was expecting more. Small things such as wash towels and a bottle of water would have made the stay more pleasant.
Sean, 4-night trip with friends
Verified guest review

2/10 Poor

The exterior of the hotel was very nice but the inside was incomplete and did not have the amenities described in the listing. The poolside bar was non existent and the restaurant was still under construction. We rented three rooms, one of them did not have wifi and the tv could not be used. The was no follow up on our requests for assistance with this The showers are on timers so we would only have hot water for five minutes at a time. The roads in the neighborhood are very rough and in need of repair. I’d think twice if renting a car during your stay
Aida Prisila, 7-night family trip
Verified Expedia guest review

8/10 Very good

The area immediately surrounding the property is undeveloped. The roads were not roads at all. The property itself was nice however, the internet was weak (only because we were at the far end of the building) and after the first day we had no wifi in our room yet it was strong in the yoga room so we often spent time there rather than our paid room. We used the spa amenities and the massage I received was one of the best I've ever had. Upon checkout they tried to charge us for a water that we had not ordered or received. They ultimately removed it from my bill but it left me questioning how that can happen without verification of the guest. Overall the stay was suitable for the price we paid.
Katherine Joann, 3-night family trip
Verified Expedia guest review