6/10 Good
28 Mar 2023
Best features: Front desk staff were very professional and kind and beds were quite comfortable. Not so good: Sadly, we were told that there was only one person per floor to clean rooms, so, consequently, our room did not get cleaned two times out of the six nights we stayed there. We then had to get our own towels, coffee pods, cups, toilet tissue and facial tissue. This would have been semi-okay had the room been less pricey, but, really, for the price we paid, it would seem like the IHG Hotel Corp. could at least find help (better wage?, more perks?) so its guests would not have to supply their own room basics and would have a daily spruced-up room.
The design of the bathroom was a joke. The sink faucet spigot barely reached the bowl of the sink, which made it nearly impossible to wash one's hands without making a watery mess. The vanity didn't reach the wall where soap was supplied, so wet hands dripped into the space and on to the floor. Towels were very scratchy, hopefully, that's due to washing them in extremely hot water for sanitizing? Dove soap products were furnished, as well as a good hair dryer, which were nice perks.
The pool was lovely, very warm and clean, as was the surrounding pool area, except for a patio table top that was filthy. Pool towels were furnished and plentiful. Room checkout was contactless.
Verified traveller
6-night trip
Verified Hotels.com guest review
