Hotel Rocaval

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Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of Hotel Rocaval

Hotel Rocaval

3.0 star property
3-star hotel in San Cristobal de las Casas with restaurant and bar/lounge

8.2/10 Very good

49 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
Map
Calzada Mexico No. 5 Barrio de Fatima, San Cristobal de las Casas, CHIS, 29264
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • 3 meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Playground on site
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In a provincial park

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 70 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Rocaval

Hotel Rocaval offers an airport shuttle (available on request) for MXN 1650 per vehicle one-way. Guests can visit the fitness center for a workout or grab a bite to eat at Coreano Contem. Teddy´s, which serves Asian cuisine. Other features include a bar/lounge, a snack bar/deli, and a terrace.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 95 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Pets

  • Pets allowed (1 per room, up to 22 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and off-leash area available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered onsite self parking

Transfers

  • Airport shuttle from 9:00 AM to 7:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–noon
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • Snack bar/deli

Traveling with children

  • Playground

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Coworking spaces
  • Conference center (1270 square feet of space)

Services

  • 24-hour front desk
  • Laundry facilities

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • Shopping mall on site

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchairs available on site
  • Grab bar in shower
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Coreano Contem. Teddy´s - This theme restaurant specializes in Asian cuisine.
Barra café especialidad - Onsite lobby lounge. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of MXN 160 for adults and MXN 120 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MXN 1650 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Airport shuttle for children between the ages of 1 and 11 costs MXN 300 (one-way)

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1500 per night
  • Pets are allowed for an extra charge of MXN 350 per pet, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristobal de las Casas
Hotel Rocaval Hotel San Cristobal de las Casas

Frequently asked questions

Overall score and ratings

8.2

Very good

8.4/10

Cleanliness

8.3/10

Staff & service

7.5/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

4/10 Fair

Wonseak, 1-night trip
Verified Expedia guest review

8/10 Very good

It is comfortable. Restaurant and breakfast place is nice and not expensive at all. We went for a wedding in the same propertyand lightning in the room was too low as well as it doesnt have a full body mirror. Staff is nice and acomodating
Karla Diaz, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Gregory, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Jonathon, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel
3-night trip with friends
Verified Expedia guest review

8/10 Very good

Richard, 2-night trip
Verified Expedia guest review

2/10 Poor

Avoid this hotel. You are better off spending an extra $30 per night and staying across the street at the Hotel Villa Mercedes. Rocaval only has cold water in their sinks. Their thermostats don't work. No food or room service at the property. All of these things were mentioned at the front desk. People were walking around without masks, and no temperature checks during pandemic. Just a bad hotel to avoid. Not be baited by the low cost.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Se recomienda el hotel
Jose alberto, 5-night family trip
Verified Hotels.com guest review

8/10 Very good

Humberto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

DAVID, 2-night trip
Verified Hotels.com guest review