Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Epic Travelers Downtown - Playa del Carmen by Go Travel Club, Playa del Carmen

Luxury hotel with 2 bars/lounges, near Quinta Avenida

Property renovations and closures

  • This property is closed from September 17 2021 to December 31 2021 (dates subject to change).

Image gallery

  • Infinity Pool
  • Infinity Pool
  • Infinity Pool
  • Rooftop Pool
  • Infinity Pool
Infinity Pool. Image 1 of 44
1 / 44Infinity Pool
Calle 10 norte con calle 2 NTE Bis, Playa del Carmen, 77710, QROO, Mexico
6.6.Good.
  • I booked through Epic go travelers and it was horrible. They stated free transportation…

    Apr. 21, 2021

  • This place is beautiful but paying 26 dollars per day for local taxes is crazy. It is a…

    Feb. 13, 2021

See all 9 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Pool
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 10 smoke-free guestrooms
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Free airport shuttle

For families

  • Separate sitting area
  • Television
  • Free toiletries
  • Hydromassage showerhead
  • Iron/ironing board
  • Hair dryer

What’s around

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Mamitas Beach Club - 14 min walk
  • Grand Coral Golf Riviera Maya - 4 mi / 6.4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Club Room Family,2 Kids Free,No Groups, Club Member benefits apply-Free Round Airport Transportation
  • Club Room, Couples Only, No Groups, Club Member benefits apply-Free Round Airport Transportation

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Mamitas Beach Club - 14 min walk
  • Grand Coral Golf Riviera Maya - 4 mi / 6.4 km
  • Xcaret Eco Theme Park - 6 mi / 9.7 km
  • Xplor Theme Park - 6.4 mi / 10.4 km
  • Tres Rios Ecopark - 7.5 mi / 12.1 km
  • El Camaleon Mayakoba Golf Course - 7.9 mi / 12.7 km
  • Maroma Beach - 11.3 mi / 18.2 km

Getting around

  • Cozumel Intl. Airport (CZM) - 12.2 miles/19.6 km
  • Free airport shuttle
map
See on map
Calle 10 norte con calle 2 NTE Bis, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 10 rooms

Arriving/leaving

  • Check-in time starts at 11:00 AM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. This property offers health screenings for COVID-19 onsite for a surcharge.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 25

Pets

  • Pets not allowed (service animals welcome)

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café

Things to do

  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace

Accessibility

  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • In-room massage available
  • Individually decorated
  • Individually furnished
  • Separate sitting area

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch Smart TV
  • Cable TV channels

Stay connected

  • Desk
  • Phone

More

  • In-room safe

Special features

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: USD 1.34 per accommodation, per night

PetsPay at property

  • Service animals exempt from fees

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; contactless room service is available; guests can access their rooms with a mobile device; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Policies

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express and cash.

Also known as

  • Epic Travelers at The Fives Downtown
  • The Fives Travelers at Fives Downtown
  • Epic Travelers at The Fives Downtown by YPJ
  • The Fives Travelers at The Fives Downtown by YPJ
  • Epic Travelers At The Fives Downtown by Go Travel Club

*See fees and policies for additional details or extra charges

FAQs

  • Yes, Epic Travelers Downtown - Playa del Carmen by Go Travel Club does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from September 17 2021 to December 31 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Epic Travelers Downtown - Playa del Carmen by Go Travel Club.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in starting at 11:00 AM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include Club Nautico Tarraya (3-min walk), Los Olvidados cantina bar kitsch (3-min walk), and Los Rancheros (3-min walk).
  • Yes, a free airport shuttle is available.
  • Epic Travelers Downtown - Playa del Carmen by Go Travel Club has 2 bars and a spa, as well as an outdoor pool.
6.6.Good.
  • 10.0.Exceptional

    Muy recomendable. (:

    El hotel es increíble, el servicio muy bueno y la habitación está muy padre.

    ERICK, 3 night business trip, Jan. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Increíble.

    Una atención increíble. Las instalaciones mejor de lo esperado. Un Rooftop bastante bien.

    Rafael, 3 night trip, Oct. 13, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Leomary, 4 night trip with friends, Aug. 5, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    1 night trip, May 21, 2021

    Verified Orbitz guest review

  • 2.0.Poor

    Andrew, 2 night trip, Apr. 25, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Rebeca, 3 night trip, Apr. 17, 2021

    Verified Hotels.com guest review

See all 9 reviews